GAA - Revision history

Sbogard: Published

2022-09-19T07:31:49Z

Published

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

2022-01-17T20:46:56Z

Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:44Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Bgrenon: Published

2020-07-15T13:39:56Z

Published

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:31Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Published

2020-06-29T14:04:00Z

Published

New page

{{MintyDocsProduct
|WithTabber=
|UserFunctions=
|displayname=Genesys Agent Assist
|previewers=AgentAssistPreview
|contentarea=Genesys Engage Multicloud
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience.
|Platforms=PureEngage
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=
|Type=Get Started
|Title=
|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}}
|Links=
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=
|Description=
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}

<br />
|Columns=No
}}
|workspace_id=GAA
}}
{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}

@@ Line 8: / Line 8: @@
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Install and Config

@@ Line 2: / Line 2: @@
 |displayname=Genesys Agent Assist
 |previewers=AgentAssistPreview, GAAPreview
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
 |definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience.

@@ Line 7: / Line 7: @@
 |landingpage=No
 |definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience.
-|Platforms=PureEngage
+|Platform=GenesysEngage-onpremises
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 17: / Line 17: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Type=Install and Config
 |Title=

GAA - Revision history

Sbogard: Published

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"