Form:CapabilitiesTable - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:35:53Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

WikiSysop: Text replacement - "PureCloud" to "GenesysCloud"

2020-07-15T11:40:27Z

Text replacement - "PureCloud" to "GenesysCloud"

WikiSysop: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

2020-07-15T11:39:00Z

Text replacement - "PureEngage" to "GenesysEngage-onpremises"

WikiSysop: Text replacement - "PureEngage Cloud" to "Genesys Engage cloud"

2020-07-15T11:37:24Z

Text replacement - "PureEngage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "Genesys PureEngage" to "PureEngage"

2020-07-15T11:19:26Z

Text replacement - "Genesys PureEngage" to "PureEngage"

Bgrenon at 20:04, February 19, 2019

2019-02-19T20:04:31Z

Bgrenon at 19:31, February 19, 2019

2019-02-19T19:31:42Z

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Bgrenon at 14:50, February 19, 2019

2019-02-19T14:50:39Z

Bgrenon at 14:49, February 19, 2019

2019-02-19T14:49:53Z

Show changes

Bgrenon at 01:37, February 15, 2019

2019-02-15T01:37:41Z

Show changes

@@ Line 59: / Line 59: @@
 !|Pure Cloud
 !|PureConnect Cloud
-!|Genesys Engage cloud
+!|Genesys Multicloud CX
 |-
 |Inbound
@@ Line 135: / Line 135: @@
 |Not  typical
 TDM tie-line from TDM PBX to local SIP Gateway
-SIP tie-line from SIP gateway to Genesys Engage cloud Server via MPLS
+SIP tie-line from SIP gateway to Genesys Multicloud CX Server via MPLS
 |-
 |Inbound
@@ Line 145: / Line 145: @@
 |SIP tie-line  from SIP IP PBX to local GenesysCloud Edge (optional SBC)
 |SIP tie-line  from SIP IP PBX to PureConnect Cloud Server via MPLS (optional SBC)
-|SIP tie-line from SIP IP PBX to  Genesys Engage cloud Server via MPLS (optional SBC)
+|SIP tie-line from SIP IP PBX to  Genesys Multicloud CX Server via MPLS (optional SBC)
 |-
 |Inbound
@@ Line 157: / Line 157: @@
 |SIP tie line from local Lync /  Skype front end server to PureConnect Cloud Server via MPLS
 (status synch available)
-|SIP tie line from local Lync /  Skype front end server to Genesys Engage cloud Server via MPLS
+|SIP tie line from local Lync /  Skype front end server to Genesys Multicloud CX Server via MPLS
 (status synch not available)
 |-
@@ Line 170: / Line 170: @@
 |SIP tie-line  from CUCM to PureConnect Cloud Server via MPLS
 (3rd party call control information is available)
-|Sip tie-line  from CUCM to Genesys Engage cloud via MPLS
+|Sip tie-line  from CUCM to Genesys Multicloud CX via MPLS
 |-
 |Inbound
@@ Line 926: / Line 926: @@
 Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.
 Genesys PureConnect Cloud hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.
-|GDPR, PCI-DSS  3.1 Level 1 Service Provider, SOC 2 Type II, ISO 27001: 2013, HIPAA/HITECH  Compliance.<br />Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.<br />Genesys Engage cloud hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.<br />RM: FedRAMP 2H'18<br />See Genesys Cloud Security Whitepaper.
+|GDPR, PCI-DSS  3.1 Level 1 Service Provider, SOC 2 Type II, ISO 27001: 2013, HIPAA/HITECH  Compliance.<br />Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.<br />Genesys Multicloud CX hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.<br />RM: FedRAMP 2H'18<br />See Genesys Cloud Security Whitepaper.
 |-
 |Non-functional

@@ Line 130: / Line 130: @@
 |{{{field|Required-3rd Party PBX - TDM PBX|input type=text|}}}
 |TDM tie-line  from TDM PBX to local SIP Gateway
-SIP tie-line from SIP gateway to local PureCloud Edge
+SIP tie-line from SIP gateway to local GenesysCloud Edge
 |TDM tie-line from TDM PBX to  local SIP Gateway
 SIP tie-line from SIP gateway to PureConnect Cloud Server via MPLS
@@ Line 143: / Line 143: @@
 |{{{field|ToBe-3rd Party PBX - SIP IP PBX|input type=checkbox|}}}
 |{{{field|Required-3rd Party PBX - SIP IP PBX|input type=text|}}}
-|SIP tie-line  from SIP IP PBX to local PureCloud Edge (optional SBC)
+|SIP tie-line  from SIP IP PBX to local GenesysCloud Edge (optional SBC)
 |SIP tie-line  from SIP IP PBX to PureConnect Cloud Server via MPLS (optional SBC)
 |SIP tie-line from SIP IP PBX to  Genesys Engage cloud Server via MPLS (optional SBC)
@@ Line 153: / Line 153: @@
 |{{{field|ToBe-3rd Party PBX - Local Microsoft Lync / Skype|input type=checkbox|}}}
 |{{{field|Required-3rd Party PBX - Local Microsoft Lync / Skype|input type=text|}}}
-|SIP tie line  from local Lync/Skype front end server to local PureCloud Edge
+|SIP tie line  from local Lync/Skype front end server to local GenesysCloud Edge
 (status sync not available)
 |SIP tie line from local Lync /  Skype front end server to PureConnect Cloud Server via MPLS
@@ Line 166: / Line 166: @@
 |{{{field|ToBe-3rd Party PBX - Cisco Unified Communications Manager (CUCM)|input type=checkbox|}}}
 |{{{field|Required-3rd Party PBX - Cisco Unified Communications Manager (CUCM)|input type=text|}}}
-|SIP tie-line  from CUCM to local PureCloud Edge
+|SIP tie-line  from CUCM to local GenesysCloud Edge
 (No 3rd party call control information available)
 |SIP tie-line  from CUCM to PureConnect Cloud Server via MPLS
@@ Line 290: / Line 290: @@
 |G
 |H
-Uses PureCloud Co-browse
+Uses GenesysCloud Co-browse
 |G
 |-
@@ Line 356: / Line 356: @@
 |{{{field|Required-Web Engagement |input type=text|}}}
 |RM
-H1'19 using Altocloud integration with PureCloud (excluding callback which  will come in a later phase)
+H1'19 using Altocloud integration with GenesysCloud (excluding callback which  will come in a later phase)
 |NA
 |EA
@@ Line 368: / Line 368: @@
 |{{{field|Required-Website -Predictive Engagement|input type=text|}}}
 |RM
-H1'19 using Altocloud integration with PureCloud
+H1'19 using Altocloud integration with GenesysCloud
 |NA
 |EA
@@ Line 402: / Line 402: @@
 Limited compared to GenesysEngage-onpremises widgets - will not include mobile apps
-Will release Chat with Genesys widgest with Altocloud (ETA Q2'19)  During 2019 will continue to roll out  feature of Genesys Widgets to PureCloud customers
+Will release Chat with Genesys widgest with Altocloud (ETA Q2'19)  During 2019 will continue to roll out  feature of Genesys Widgets to GenesysCloud customers
 |L,
 RM-1H'19
@@ Line 873: / Line 873: @@
 |Open Platform
 |Chat  Integration with Skype for Business
-|Using  the PureCloud Skype for Business App PureCloud users can chat directly with  Skype for Business contacts inside the PureCloud interface
+|Using  the GenesysCloud Skype for Business App GenesysCloud users can chat directly with  Skype for Business contacts inside the GenesysCloud interface
 |{{{field|AsIs-Chat  Integration with Skype for Business|input type=checkbox|}}}
 |{{{field|ToBe-Chat  Integration with Skype for Business|input type=checkbox|}}}
@@ Line 897: / Line 897: @@
 |{{{field|ToBe-Remnote Survivability|input type=checkbox|}}}
 |{{{field|Required-Remnote Survivability|input type=text|}}}
-|With local PureCloud Edge
+|With local GenesysCloud Edge
 |With local SIP Proxy / Media Server
 |L
@@ Line 918: / Line 918: @@
 |{{{field|ToBe-Security|input type=checkbox|}}}
 |{{{field|Required-Security|input type=text|}}}
-|PureCloud 1, 2 & 3
+|GenesysCloud 1, 2 & 3
 HIPPA Compliance, PCI DSS (with Secure Pause), GDPR Compliance
-PureCloud 2 & 3
+GenesysCloud 2 & 3
 PCI DSS (with Secure IVR)
 SSAE 16 SOC 2 Type II

@@ Line 401: / Line 401: @@
 |RM, L
-Limited compared to PureEngage widgets - will not include mobile apps
+Limited compared to GenesysEngage-onpremises widgets - will not include mobile apps
 Will release Chat with Genesys widgest with Altocloud (ETA Q2'19)  During 2019 will continue to roll out  feature of Genesys Widgets to PureCloud customers
 |L,
@@ Line 798: / Line 798: @@
 |{{{field|Required-Response library for agent desktop|input type=text|}}}
 |G,L
-Limited compared to PureEngage. Supports e-mail / chat
+Limited compared to GenesysEngage-onpremises. Supports e-mail / chat
 |G
 |G

@@ Line 59: / Line 59: @@
 !|Pure Cloud
 !|PureConnect Cloud
-!|PureEngage Cloud
+!|Genesys Engage cloud
 |-
 |Inbound
@@ Line 135: / Line 135: @@
 |Not  typical
 TDM tie-line from TDM PBX to local SIP Gateway
-SIP tie-line from SIP gateway to PureEngage Cloud Server via MPLS
+SIP tie-line from SIP gateway to Genesys Engage cloud Server via MPLS
 |-
 |Inbound
@@ Line 145: / Line 145: @@
 |SIP tie-line  from SIP IP PBX to local PureCloud Edge (optional SBC)
 |SIP tie-line  from SIP IP PBX to PureConnect Cloud Server via MPLS (optional SBC)
-|SIP tie-line from SIP IP PBX to  PureEngage Cloud Server via MPLS (optional SBC)
+|SIP tie-line from SIP IP PBX to  Genesys Engage cloud Server via MPLS (optional SBC)
 |-
 |Inbound
@@ Line 157: / Line 157: @@
 |SIP tie line from local Lync /  Skype front end server to PureConnect Cloud Server via MPLS
 (status synch available)
-|SIP tie line from local Lync /  Skype front end server to PureEngage Cloud Server via MPLS
+|SIP tie line from local Lync /  Skype front end server to Genesys Engage cloud Server via MPLS
 (status synch not available)
 |-
@@ Line 170: / Line 170: @@
 |SIP tie-line  from CUCM to PureConnect Cloud Server via MPLS
 (3rd party call control information is available)
-|Sip tie-line  from CUCM to PureEngage Cloud via MPLS
+|Sip tie-line  from CUCM to Genesys Engage cloud via MPLS
 |-
 |Inbound
@@ Line 926: / Line 926: @@
 Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.
 Genesys PureConnect Cloud hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.
-|GDPR, PCI-DSS  3.1 Level 1 Service Provider, SOC 2 Type II, ISO 27001: 2013, HIPAA/HITECH  Compliance.<br />Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.<br />PureEngage Cloud hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.<br />RM: FedRAMP 2H'18<br />See Genesys Cloud Security Whitepaper.
+|GDPR, PCI-DSS  3.1 Level 1 Service Provider, SOC 2 Type II, ISO 27001: 2013, HIPAA/HITECH  Compliance.<br />Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.<br />Genesys Engage cloud hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.<br />RM: FedRAMP 2H'18<br />See Genesys Cloud Security Whitepaper.
 |-
 |Non-functional

@@ Line 926: / Line 926: @@
 Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.
 Genesys PureConnect Cloud hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.
-|GDPR, PCI-DSS  3.1 Level 1 Service Provider, SOC 2 Type II, ISO 27001: 2013, HIPAA/HITECH  Compliance.<br />Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.<br />Genesys PureEngage Cloud hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.<br />RM: FedRAMP 2H'18<br />See Genesys Cloud Security Whitepaper.
+|GDPR, PCI-DSS  3.1 Level 1 Service Provider, SOC 2 Type II, ISO 27001: 2013, HIPAA/HITECH  Compliance.<br />Authentication and Authorization, Audit Trails, Secure Transport, Secure  Storage.<br />PureEngage Cloud hosts our services at third-party datacenters.  These datacenters hold SSAE-16 SOC 1 Type II, SOC 2 Type II, or ISO 27001  certifications as applicable to the region where they reside.<br />RM: FedRAMP 2H'18<br />See Genesys Cloud Security Whitepaper.
 |-
 |Non-functional

@@ Line 35: / Line 35: @@
 ===Legend for Capability Matrix===
 {{{!}}
 {{!}}-
 {{!}}
@@ Line 50: / Line 47: @@
 *NA &#8212; Not Available
 *RM &#8212; Roadmap
 {{!}}}
 }}