EE27/Canonical - Revision history

Shane.landy@genesys.com: USC: Updated HLF embed code

2021-04-01T11:37:37Z

USC: Updated HLF embed code

Shane.landy@genesys.com: USC: Updated benefits to align with calculators

2021-02-12T11:56:35Z

USC: Updated benefits to align with calculators

Shane.landy@genesys.com: USC: Updated Occupancy benefit to Utilization

2021-01-29T11:46:10Z

USC: Updated Occupancy benefit to Utilization

Shane.landy@genesys.com: UCC: Updated benefit name

2020-12-09T13:25:44Z

UCC: Updated benefit name

Bgrenon: 1 revision imported

2020-03-26T15:34:42Z

1 revision imported

Shlandy93 at 11:29, March 26, 2020

2020-03-26T11:29:29Z

smart_wiki>Shlandy93 at 11:29, March 26, 2020

2020-03-26T11:29:04Z

Shlandy93 at 13:24, March 24, 2020

2020-03-24T13:24:03Z

Shlandy93 at 13:20, March 24, 2020

2020-03-24T13:20:25Z

Shlandy93 at 17:09, January 15, 2020

2020-01-15T17:09:28Z

@@ Line 11: / Line 11: @@
 *Excessive manual synchronization of data between Genesys WFM and more than one system
 |DesiredState=*Develop integration between WFM and one or more third party systems with the Genesys WFM API
-|HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/4138e351-2d1f-4446-9e95-89eab85af9b3/0
+|HighLevelFlowLucid=4138e351-2d1f-4446-9e95-89eab85af9b3
 |BuyerPersonas=IT Administrator, Systems Administrator
 |QualifyingQuestions=# How much time do you spend performing redundant data management?

@@ Line 39: / Line 39: @@
 }}
 {{SMART Benefits
-|CanonicalBenefitID=Improved Employee Attrition
+|CanonicalBenefitID=Reduced Employee Attrition
 |CanonicalBenefit=Keep IT admins happy and at your company longer; eliminate no-fun redundant data management.
 }}

@@ Line 31: / Line 31: @@
 }}
 {{SMART Benefits
-|CanonicalBenefitID=Improved Employee Occupancy
+|CanonicalBenefitID=Improved Employee Utilization
 |CanonicalBenefit=Free up IT personnel to focus on tasks that matter with automated synchronization between systems.
 }}

@@ Line 39: / Line 39: @@
 }}
 {{SMART Benefits
-|CanonicalBenefitID=Improved Employee Attrition Rate
+|CanonicalBenefitID=Improved Employee Attrition
 |CanonicalBenefit=Keep IT admins happy and at your company longer; eliminate no-fun redundant data management.
 }}

@@ Line 6: / Line 6: @@
 }}
 {{SMART Canonical
 |BuyerPersonas=IT Administrator, Systems Administrator
 |QualifyingQuestions=# How much time do you spend performing redundant data management?
@@ Line 11: / Line 17: @@
 # What systems do you maintain that need to synchronize with Genesys WFM?
 |DataSheetImage=EE27 - genesys wfm third party integration - header (2).jpg
 }}
 {{SMART DataSheetFlow
@@ Line 28: / Line 31: @@
 }}
 {{SMART Benefits
-|CanonicalBenefitID=Improved Employee Utilization
+|CanonicalBenefitID=Improved Employee Occupancy
 |CanonicalBenefit=Free up IT personnel to focus on tasks that matter with automated synchronization between systems.
 }}

← Older revision	Revision as of 15:34, March 26, 2020
(No difference)

← Older revision	Revision as of 11:29, March 26, 2020
(No difference)

@@ Line 1: / Line 1: @@
-{{SMART UseCase
+{{SMART Meta
-|SMART_Benefits={{SMART Benefits
+|SolutionCategory=EE
-|UCBenefitID=Reduced Administration Costs
+|Solution=Workforce Engagement
-|UCBenefit=Real-time synchronization between WFM and payroll, CRM or HR systems eliminates data administration effort and reduces costs.
+|Title=Genesys WFM Third-Party Integration
 }}
-|UCOverview=Organizations often already have third-party systems that contain many of the same data elements that Genesys Workforce Management needs to perform its functions. These systems might include wage and time-off information found within a Human Resources (HR) or Payroll Management System. The Genesys WFM Solution includes an API that provides bi-directional integration between the Genesys WFM Solution and the existing systems, allowing for automated synchronization between the two and eliminating the need for redundant data management.
+{{SMART Canonical
-|UCSummary=The Genesys WFM API provides server-side integration between the Genesys Workforce Management solution and third-party systems.
+|BuyerPersonas=IT Administrator, Systems Administrator
-|PainPoints=*Interdependent data needed by more than one system does not match.
+|QualifyingQuestions=# How much time do you spend performing redundant data management?
-*Excessive manual synchronization of data between Genesys WFM and more than one system
+# What systems do you maintain that have interdependent data that need to match?
-|DesiredState=*<span class="NormalTextRun SCXP13021955" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Calibri,Calibri_MSFontService,Sans-Serif; font-size: 15.8px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 0px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; -ms-touch-select: none; -ms-user-select: text; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; touch-action: pan-x pan-y; vertical-align: 0.09px; -webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Develop integration between WFM and one or more third party systems with the Genesys WFM API</span>
+# What systems do you maintain that need to synchronize with Genesys WFM?
-|MaturityLevel=Differentiated
+|DataSheetImage=EE27 - genesys wfm third party integration - header (2).jpg
-|SellableItems=Genesys Workforce Management
+|PlatformChallenge=Your organization has systems in place, like Human Resources or Payroll Management systems. The addition of a Workforce Management tool requires many of the same data elements that these systems use, which results in redundant data management. This causes frustration and unnecessary work for your IT personnel.
-|CloudAssumptionsAdditional_Sales=Capabilities Assumption:
+|PlatformSolution=The Genesys WFM Solution includes an API that provides bi-directional integration between the Genesys WFM Solution and your existing systems, allowing automated synchronization of the two. This eliminates the need for redundant data management, resulting in improved system performance and happier IT personnel.
-* Use of the Genesys API within the Genesys PureEngage Cloud environment requires a request to be made through Genesys PureEngage Cloud Operations for the specific application to be developed.
+|HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/4138e351-2d1f-4446-9e95-89eab85af9b3/0
 }}
-|BusinessLogic=N/A
+{{SMART DataSheetFlow
-|DistributionLogic=N/A
+|Flow=Identify the data to synchronise
-|CustomerInterfaceRequirements=N/A
+}}
-|AgentDeskRequirements=N/A
+{{SMART DataSheetFlow
-|RealTimeReporting=N/A
+|Flow=Confirm third party to provide access
-|HistoricalReporting=N/A
+}}
-|GeneralAssumptions=Required Development Resources (one or more of the following):
+{{SMART DataSheetFlow
-* Genesys Professional Services developer
+|Flow=Define the appropriate methodology to use
-* Customer-provided developers
+}}
-* Third-Party System Integrator developer
+{{SMART DataSheetFlow
-|RequiresOr=EE01, EE02, EE26
+|Flow=Create and implement the integration
-|CloudAssumptionsAdditional=Required POR Approval
+}}
-|DocVersion=v 1.0.3
+{{SMART Benefits
 }}