EE19/Canonical - Revision history

Shane.landy@genesys.com: USC: Updated HLF embed code

2021-04-01T10:47:01Z

USC: Updated HLF embed code

Shane.landy@genesys.com: USC: Updated benefits to align with calculators

2021-02-15T16:43:16Z

USC: Updated benefits to align with calculators

Shlandy93 at 14:13, April 1, 2020

2020-04-01T14:13:07Z

Bgrenon: 1 revision imported

2020-03-26T15:34:42Z

1 revision imported

smart_wiki>Shlandy93 at 14:16, March 24, 2020

2020-03-24T14:16:56Z

Shlandy93 at 16:54, January 15, 2020

2020-01-15T16:54:29Z

Bgrenon: 1 revision imported

2018-08-22T18:18:31Z

1 revision imported

Shlandy93 at 18:06, July 19, 2018

2018-07-19T18:06:07Z

New page

{{SMART Meta
|SolutionCategory=EE
|Solution=Workforce Engagement
|Title=Genesys Compliance Certification
|Subtitle=Deploy enterprise wide certification programs and fulfill regulatory compliance
}}
{{SMART Canonical
|PlatformChallenge=Companies struggle to effectively certify employees and comply with regulatory requirements.
|PlatformSolution=Easily build, change, and manage employee certification, and report results across all your resources.
|HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/c8dec369-e4ba-4bf4-84b3-3bdc8225fb87/0
|BuyerPersonas=Contact Center Supervisor / Manager, Head of Compliance, Head of Customer Service
|QualifyingQuestions=# Would you tell me about your regulatory reporting process?
# How do you go about certifying your employees?
# Would you please share the effort and cost that comes from managing regulatory compliance?
}}
{{SMART DataSheetFlow
|Flow=Create certification assessments
}}
{{SMART DataSheetFlow
|Flow=Agents take the certification assessments
}}
{{SMART DataSheetFlow
|Flow=Collate the assessment results
}}
{{SMART DataSheetFlow
|Flow=Update the certification report
}}
{{SMART Benefits
|CanonicalBenefitID=Reduced Penalties and Fines
|CanonicalBenefit=Gain visibility and ensure completion of mandatory training to meet regulatory requirements.
}}
{{SMART Benefits
|CanonicalBenefitID=Reduced Administration Costs
|CanonicalBenefit=Reduce manual effort associated with mandatory training.
}}
{{SMART Benefits
|CanonicalBenefitID=Improved Customer Experience
|CanonicalBenefit=Improve customer experience with confident and correct information.
}}

@@ Line 14: / Line 14: @@
 *The ability to easily build, change and manage an employee certification program and track individual employee progress
 *Quickly and cost effective deploy a compliance program across the enterprise
-|HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/c8dec369-e4ba-4bf4-84b3-3bdc8225fb87/0
+|HighLevelFlowLucid=c8dec369-e4ba-4bf4-84b3-3bdc8225fb87
 |BuyerPersonas=Contact Center Supervisor / Manager, Head of Compliance, Head of Customer Service
 |QualifyingQuestions=# Would you tell me about your regulatory reporting process?

@@ Line 8: / Line 8: @@
 |PlatformChallenge=Companies struggle to effectively certify employees and comply with regulatory requirements.
 |PlatformSolution=Easily build, change, and manage employee certification, and report results across all your resources.
-|PainPoints=* Challenges to complying with regulatory requirements
+|PainPoints=*Challenges to complying with regulatory requirements
-* Unable to deliver Employee Certification Programs and track progress
+*Unable to deliver Employee Certification Programs and track progress
-* Time intensive and high operating cost for compliance
+*Time intensive and high operating cost for compliance
-|DesiredState=* Ability to measure and report compliance to regulatory bodies with ease
+|DesiredState=*Ability to measure and report compliance to regulatory bodies with ease
-* The ability to easily build, change and manage an employee certification program and track individual employee progress
+*The ability to easily build, change and manage an employee certification program and track individual employee progress
-* Quickly and cost effective deploy a compliance program across the enterprise
+*Quickly and cost effective deploy a compliance program across the enterprise
 |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/c8dec369-e4ba-4bf4-84b3-3bdc8225fb87/0
 |BuyerPersonas=Contact Center Supervisor / Manager, Head of Compliance, Head of Customer Service
@@ Line 42: / Line 42: @@
 }}
 {{SMART Benefits
-|CanonicalBenefitID=Improved Customer Experience
+|CanonicalBenefitID=Improved Net Promoter Score
 |CanonicalBenefit=Improve customer experience with confident and correct information.
 }}

← Older revision	Revision as of 15:34, March 26, 2020
(No difference)

@@ Line 6: / Line 6: @@
 }}
 {{SMART Canonical
 |BuyerPersonas=Contact Center Supervisor / Manager, Head of Compliance, Head of Customer Service
 |QualifyingQuestions=# Would you tell me about your regulatory reporting process?
@@ Line 11: / Line 20: @@
 # Would you please share the effort and cost that comes from managing regulatory compliance?
 |DataSheetImage=EE08 - genesys voice and screen recording - header (2).png
 }}
 {{SMART DataSheetFlow

← Older revision	Revision as of 18:18, August 22, 2018
(No difference)