Draft:Solution - Revision history

WikiSysop at 14:23, March 30, 2022

2022-03-30T14:23:16Z

2021-11-09T21:30:18Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:18:22Z

Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:11:51Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:07:10Z

Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

2021-11-09T20:33:21Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-03-22T12:46:30Z

2021-03-22T12:35:23Z

2021-03-22T12:33:37Z

2021-03-19T18:26:39Z

@@ Line 2: / Line 2: @@
 |WithTabber=Yes
 |displayname=Solutions
 |contentarea=Shared
 |landingpage=No

@@ Line 11: / Line 11: @@
 |Type=Get Started
 |Title=Genesys Predictive Engagement with advanced chat routing
-|Description=Learn about the advanced Genesys Cloud features that allow you to offer a targeted and customized chat solution to customers.
+|Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers.
 |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}}
 |Columns=No
@@ Line 43: / Line 43: @@
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
-|Title=Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud
+|Title=Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX
-|Description=Through integration between Genesys Multicloud CX and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud.
+|Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX.
 |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}}
 |Columns=No

@@ Line 24: / Line 24: @@
 |Platform=GenesysEngage-cloud
 |Type=Get Started
-|Title=Use Genesys Predictive Engagement in Gxxx Exxx on-premises
+|Title=Use Genesys Predictive Engagement in Genesys Engage on-premises
-|Description=An overview of the process to integrate Genesys Predictive Engagement into Gxxx Exxx on-premises. The article includes the prerequisites for using Predictive Engagement with Gxxx Exxx on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
+|Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
 |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
 |Columns=No

@@ Line 25: / Line 25: @@
 |Type=Get Started
 |Title=Use Genesys Predictive Engagement in Gxxx Exxx on-premises
-|Description=An overview of the process to integrate Genesys Predictive Engagement into Gxxx Exxx on-premises. The article includes the prerequisites for using Predictive Engagement with Gxxx Exxx on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
+|Description=An overview of the process to integrate Genesys Predictive Engagement into Gxxx Exxx on-premises. The article includes the prerequisites for using Predictive Engagement with Gxxx Exxx on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
 |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
 |Columns=No

@@ Line 24: / Line 24: @@
 |Platform=GenesysEngage-cloud
 |Type=Get Started
-|Title=Use Genesys Predictive Engagement in Genesys Engage on-premises
+|Title=Use Genesys Predictive Engagement in Gxxx Exxx on-premises
-|Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
+|Description=An overview of the process to integrate Genesys Predictive Engagement into Gxxx Exxx on-premises. The article includes the prerequisites for using Predictive Engagement with Gxxx Exxx on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
 |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
 |Columns=No