Draft:RN/DigitalChannels/100.0.157.0691 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.157.0707

2024-01-11T04:30:32Z

Redirected page to Draft:RN/DigitalChannels/100.0.157.0707

WikiSysop at 04:00, January 10, 2024

2024-01-10T04:00:28Z

WikiSysop at 10:30, January 9, 2024

2024-01-09T10:30:34Z

WikiSysop at 09:00, January 5, 2024

2024-01-05T09:00:31Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = "NEXUS" AND id = NEXUS-9949 or id = NEXUS-11242 or id = NEXUS-11370 or id = NEXUS-11429 |Deploym..."

2024-01-05T08:00:35Z

Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = "NEXUS" AND id = NEXUS-9949 or id = NEXUS-11242 or id = NEXUS-11370 or id = NEXUS-11429 |Deploym..."

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=project = "NEXUS" AND id = NEXUS-9949 or id = NEXUS-11242 or id = NEXUS-11370 or id = NEXUS-11429
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2024-01-10
|Highlight=Enable option to automatically check if Facebook or Twitter post has been deleted before agent responds.
}}
{{Issue
|TicketNumber=NEXUS-11429
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected. This issue has been resolved. (NEXUS-11429)
|LocalContent=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected. This issue has been resolved. (NEXUS-11429)
}}
{{Issue
|TicketNumber=NEXUS-11370
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Dependent libraries have been updated to resolve security findings. (NEXUS-11370)
|LocalContent=Dependent libraries have been updated to resolve security findings. (NEXUS-11370)
}}
{{Issue
|TicketNumber=NEXUS-11242
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts." (NEXUS-9949, NEXUS-11242)
|LocalContent=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts." (NEXUS-9949, NEXUS-11242)
}}
{{Issue
|TicketNumber=NEXUS-9949
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts." (NEXUS-9949, NEXUS-11242)
|LocalContent=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts." (NEXUS-9949, NEXUS-11242)
}}

← Older revision		Revision as of 04:30, January 11, 2024
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.157.0707]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=project = "NEXUS" AND id = NEXUS-9949 or id = NEXUS-11242 or id = NEXUS-11370 or id = NEXUS-11429~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1~~
−	~~\|ReleaseDate=2024-01-10~~
−	~~\|Highlight=Enable option to automatically check if Facebook or Twitter post has been deleted before agent responds.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-11429~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected. This issue has been resolved. (NEXUS-11429)
−	\|LocalContent=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected. This issue has been resolved.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-11370~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|Content=Dependent libraries have been updated to resolve security findings. (NEXUS-11370)~~
−	~~\|LocalContent=Dependent libraries have been updated to resolve security findings.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9949~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/~~Posts." (NEXUS-9949, NEXUS-11242)~~
−	\|LocalContent=Digital Channels now allows you to enable functionality that automatically checks if a Facebook post or public Tweet has been deleted prior to an agent replying to it. To turn on this functionality, enable the '''Nexus UX option Enable Pre-Validation for Public Comments/~~Posts''' in Digital Channels Administrator~~. ~~When this feature is enabled, agents will see a proper notification message if the post or tweet has been deleted and will be prevented from replying~~. Please note there is a 15 minute cache in the case of tweets, so if the initial check validates the tweet on X (Twitter), the agent will be allowed to type a reply during that 15 minute window even if the tweet is subsequently deleted. ~~(NEXUS-11242)~~
−	}}

@@ Line 22: / Line 22: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it.  A proper error message will be displayed to help reduce wasted time.  This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts."   (NEXUS-9949, NEXUS-11242)
-|LocalContent=Digital Channels now allows you to enable the functionality that automatically checks if a Facebook post or public Tweet has been deleted prior to an agent replying to it. Enable the Nexus UX option '''Enable Pre-Validation for Public Comments/Posts''' in Digital Channels Administrator. When this feature is enabled, you will see a proper notification message that specifies about the validated/deleted post from a Facebook post or public Tweet. (NEXUS-11242)
+|LocalContent=Digital Channels now allows you to enable functionality that automatically checks if a Facebook post or public Tweet has been deleted prior to an agent replying to it. To turn on this functionality, enable the '''Nexus UX option Enable Pre-Validation for Public Comments/Posts''' in Digital Channels Administrator. When this feature is enabled, agents will see a proper notification message if the post or tweet has been deleted and will be prevented from replying. Please note there is a 15 minute cache in the case of tweets, so if the initial check validates the tweet on X (Twitter), the agent will be allowed to type a reply during that 15 minute window even if the tweet is subsequently deleted. (NEXUS-11242)
 }}

@@ Line 22: / Line 22: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it.  A proper error message will be displayed to help reduce wasted time.  This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts."   (NEXUS-9949, NEXUS-11242)
-|LocalContent=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. To enable this feature, enable the Nexus UX option '''Enable Pre-Validation for Public Comments/Posts''' in Digital Channels Administrator. (NEXUS-11242)
+|LocalContent=Digital Channels now allows you to enable the functionality that automatically checks if a Facebook post or public Tweet has been deleted prior to an agent replying to it. Enable the Nexus UX option '''Enable Pre-Validation for Public Comments/Posts''' in Digital Channels Administrator. When this feature is enabled, you will see a proper notification message that specifies about the validated/deleted post from a Facebook post or public Tweet. (NEXUS-11242)
 }}

@@ Line 10: / Line 10: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected.  This issue has been resolved.  (NEXUS-11429)
-|LocalContent=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected.  This issue has been resolved.  (NEXUS-11429)
+|LocalContent=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected.  This issue has been resolved.
 }}
 {{Issue
@@ Line 16: / Line 16: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=Dependent libraries have been updated to resolve security findings. (NEXUS-11370)
-|LocalContent=Dependent libraries have been updated to resolve security findings. (NEXUS-11370)
+|LocalContent=Dependent libraries have been updated to resolve security findings.
 }}
 {{Issue
@@ Line 28: / Line 22: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it.  A proper error message will be displayed to help reduce wasted time.  This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts."   (NEXUS-9949, NEXUS-11242)
-|LocalContent=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it.  A proper error message will be displayed to help reduce wasted time.  This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts."   (NEXUS-9949, NEXUS-11242)
+|LocalContent=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. To enable this feature, enable the Nexus UX option '''Enable Pre-Validation for Public Comments/Posts''' in Digital Channels Administrator. (NEXUS-11242)
 }}