Draft:RN/DigitalChannels/100.0.155.0000 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.153.0594

2023-12-18T04:30:27Z

Redirected page to Draft:RN/DigitalChannels/100.0.153.0594

WikiSysop at 15:30, December 5, 2023

2023-12-05T15:30:33Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = "NEXUS" AND id = NEXUS-10940 OR id = NEXUS-10926 OR id = NEXUS-10925 OR id = NEXUS-11317 |Deploy..."

2023-12-01T09:30:57Z

Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = "NEXUS" AND id = NEXUS-10940 OR id = NEXUS-10926 OR id = NEXUS-10925 OR id = NEXUS-11317 |Deploy..."

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=project = "NEXUS" AND id = NEXUS-10940 OR id = NEXUS-10926 OR id = NEXUS-10925 OR id = NEXUS-11317
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2023-12-06
|Highlight=Improved handling during chat service reconnection.
}}
{{Issue
|TicketNumber=NEXUS-11317
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[~accountid:5b48c0c55488b9140c077e06] please suggest RN text
|LocalContent=Previously, some agents were receiving an error message when attempting to insert a standard response that contained an image attachment. This was due to the requirement to have either '''nexus/pii=enabled''' option or '''Designer.Business.General.canUpdate''' privilege to access to the content management API. This issue is now fixed. Therefore, no additional configuration is required to use images in standard responses.
}}
{{Issue
|TicketNumber=NEXUS-10940
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=In the Digital Channels Administrator, customers can now choose the default time zone for chat sessions from a drop-down menu. Previously, an integer value was required to be selected.
}}
{{Issue
|TicketNumber=NEXUS-10926
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=-Previously in some cases after re-connect to Chat server the error on Communication/Conversation Workspace chat tabs were not removed automatically and chat content has not been displayed. Now the issue is fixed-Previously, after a maintenance update of Digital Channels, the chat service would re-connect but an error message remained on the Communication and Conversation tabs of Agent Workspace. This issue is now fixed.
|LocalContent=Previously, after a maintenance update of Digital Channels, the chat service would re-connect but an error message remained on the '''Communication''' and '''Conversation''' tabs of Agent Workspace. This issue is now fixed.
}}
{{Issue
|TicketNumber=NEXUS-10925
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Now in modern Nexus UI integration chat service outage will be reported and when connection is restored user will be notified
|LocalContent=If a connection to the chat service is lost, the agent will be notified when the connection is restored. Previously, an error message was displayed until the agent reloads the browser page.
}}

← Older revision		Revision as of 04:30, December 18, 2023
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.153.0594]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=project = "NEXUS" AND id = NEXUS-10940 OR id = NEXUS-10926 OR id = NEXUS-10925 OR id = NEXUS-11317~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1~~
−	~~\|ReleaseDate=2023-12-06~~
−	~~\|Highlight=Improved handling during chat service reconnection.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-11317~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=~~[~~~accountid~~:~~5b48c0c55488b9140c077e06] please suggest~~ RN ~~text~~
−	\|LocalContent=Previously, some agents were receiving an error message when attempting to insert a standard response that contained an image attachment. This was due to the requirement to have either '''nexus/pii=enabled''' option or '''Designer.Business.General.canUpdate''' privilege to access to the content management API. This issue is now fixed. Therefore, no additional configuration is required to use images in standard responses.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-10940~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|LocalContent=In the Digital Channels Administrator, customers can now choose the default time zone for chat sessions from a drop-down menu. Previously, an integer value was required to be selected.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-10926~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=-Previously in some cases after re-connect to Chat server the error on Communication~~/~~Conversation Workspace chat tabs were not removed automatically and chat content has not been displayed~~. Now the issue is fixed-Previously, after a maintenance update of Digital Channels, the chat service would re-connect but an error message remained on the Communication and Conversation tabs of Agent Workspace. ~~This issue is now fixed~~.
−	\|LocalContent=Previously, after a maintenance update of Digital Channels, the chat service would re-connect but an error message remained on the '''Communication''' and '''Conversation''' tabs of Agent Workspace. This issue is now fixed.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-10925~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=Now in modern Nexus UI integration chat service outage will be reported and when connection is restored user will be notified~~
−	\|LocalContent=If a connection to the chat service is lost, the agent will be notified when the connection is restored. Previously, an error message was displayed until the agent reloads the browser page.
−	}}

@@ Line 2: / Line 2: @@
 |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
 |JQL=project = "NEXUS" AND id = NEXUS-10940 OR id = NEXUS-10926 OR id = NEXUS-10925 OR id = NEXUS-11317
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2023-12-06
 |Highlight=Improved handling during chat service reconnection.