Draft:RN/DigitalChannels/100.0.147.0000 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.147.8795

2023-06-14T05:00:53Z

Redirected page to Draft:RN/DigitalChannels/100.0.147.8795

WikiSysop at 12:00, June 13, 2023

2023-06-13T12:00:54Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = NEXUS AND id = NEXUS-10837 or id = NEXUS-10713 or id = NEXUS-10239 |DeploymentTypeId=ec194bf2-b7..."

2023-06-13T06:00:51Z

Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = NEXUS AND id = NEXUS-10837 or id = NEXUS-10713 or id = NEXUS-10239 |DeploymentTypeId=ec194bf2-b7..."

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=project = NEXUS AND id = NEXUS-10837 or id = NEXUS-10713 or id = NEXUS-10239
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2023-06-14
|PrivateEditionReleaseDate=2023-06-14
|Highlight=Performance improvements.
}}
{{Issue
|TicketNumber=NEXUS-10837
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Digital Channels now enables the ability to define the customer’s time zone for the session, and will record it properly in the chat transcript in UCS. The time zone can be defined at the tenant level via option *timezone* in the *chat* section or by attaching user data key *nexus_timezone* at the session creation. Time is specified in minutes from the GMT+0 time zone (e.g., {{GMT+2 will be specified by the value 120, while GMT-5 is represented by the value -300}}.). A future enhancement will leverage this capability when emailing chat transcripts using Multicloud CX Email.
|LocalContent=Digital Channels now enables the ability to define the customer’s time zone for the session, and will record it properly in the chat transcript in UCS. The time zone can be defined at the tenant level via option *timezone* in the *chat* section or by attaching user data key *nexus_timezone* at the session creation. Time is specified in minutes from the GMT+0 time zone (e.g., {{GMT+2 will be specified by the value 120, while GMT-5 is represented by the value -300}}.). A future enhancement will leverage this capability when emailing chat transcripts using Multicloud CX Email.
}}
{{Issue
|TicketNumber=NEXUS-10713
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Memory usage by Digital Channels has been decreased significantly to improve performance. Previously, Digital Channels Core was accumulating memory over runtime but not properly releasing certain objects related to chat sessions, causing memory to grow over time.
|LocalContent=Memory usage by Digital Channels has been decreased significantly to improve performance. Previously, Digital Channels Core was accumulating memory over runtime but not properly releasing certain objects related to chat sessions, causing memory to grow over time.
}}
{{Issue
|TicketNumber=NEXUS-10239
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Simple Notifications are now correctly delivered to consumers on the WhatsApp channel. Previously, when an agent tried to send a Simple Notification, an error message was displayed.
|LocalContent=Simple Notifications are now correctly delivered to consumers on the WhatsApp channel. Previously, when an agent tried to send a Simple Notification, an error message was displayed.
}}

← Older revision		Revision as of 05:00, June 14, 2023
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.147.8795]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=project = NEXUS AND id = NEXUS-10837 or id = NEXUS-10713 or id = NEXUS-10239~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a~~
−	~~\|ReleaseDate=2023-06-14~~
−	~~\|PrivateEditionReleaseDate=2023-06-14~~
−	~~\|Highlight=Performance improvements~~.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-10837~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|Content=Digital Channels now enables the ability to define the customer’s time zone for the session, and will record it properly in the chat transcript in UCS. The time zone can be defined at the tenant level via option timezone in the chat section or by attaching user data key nexus_timezone at the session creation. Time is specified in minutes from the GMT+0 time zone (e.g., {{GMT+2 will be specified by the value 120, while GMT-5 is represented by the value -300}}.). A future enhancement will leverage this capability when emailing chat transcripts using Multicloud CX Email.
−	\|LocalContent=Digital Channels now enables the ability to define the customer’s time zone for the session and records it properly in the chat transcript in UCS. The time zone can be defined at the tenant level via the '''timezone''' option in the '''chat''' section or by attaching the user data key '''nexus_timezone''' at the session creation. Time is specified in minutes from the GMT+0 time zone (For example, GMT+2 will be specified by the value 120 and GMT-5 is represented by the value -300). A future enhancement will leverage this capability when emailing chat transcripts using Multicloud CX Email.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-10713~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=Memory usage by Digital Channels has been decreased significantly to improve performance. Previously, Digital Channels Core was accumulating memory over runtime but not properly releasing certain objects related to chat sessions, causing memory to grow over time.
−	\|LocalContent=Memory usage by Digital Channels is decreased to improve performance. Previously, Digital Channels Core was accumulating memory over runtime but did not properly release certain objects related to chat sessions, causing the memory to increase over time.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-10239~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=Simple Notifications are now correctly delivered to consumers on the WhatsApp channel. Previously, when an agent tried to send a Simple Notification, an error message was displayed.~~
−	~~\|LocalContent=Simple Notifications are now correctly delivered to consumers on the WhatsApp channel~~. ~~Previously, when an agent tried to send a Simple Notification, an error message was displayed~~.
−	}}

@@ Line 11: / Line 11: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=Digital Channels now enables the ability to define the customer’s time zone for the session, and will record it properly in the chat transcript in UCS.  The time zone can be defined at the tenant level via option *timezone* in the *chat* section or by attaching user data key *nexus_timezone* at the session creation. Time is specified in minutes from the GMT+0 time zone (e.g., &lbrace;&lbrace;GMT+2 will be specified by the value 120, while GMT-5 is represented by the value -300&rbrace;&rbrace;.). A future enhancement will leverage this capability when emailing chat transcripts using Multicloud CX Email.
-|LocalContent=Digital Channels now enables the ability to define the customer’s time zone for the session, and will record it properly in the chat transcript in UCS.  The time zone can be defined at the tenant level via option *timezone* in the *chat* section or by attaching user data key *nexus_timezone* at the session creation. Time is specified in minutes from the GMT+0 time zone (e.g., &lbrace;&lbrace;GMT+2 will be specified by the value 120, while GMT-5 is represented by the value -300&rbrace;&rbrace;.). A future enhancement will leverage this capability when emailing chat transcripts using Multicloud CX Email.
+|LocalContent=Digital Channels now enables the ability to define the customer’s time zone for the session and records it properly in the chat transcript in UCS.  The time zone can be defined at the tenant level via the '''timezone''' option in the '''chat''' section or by attaching the user data key '''nexus_timezone''' at the session creation. Time is specified in minutes from the GMT+0 time zone (For example, GMT+2 will be specified by the value 120 and GMT-5 is represented by the value -300). A future enhancement will leverage this capability when emailing chat transcripts using Multicloud CX Email.
 }}
 {{Issue
@@ Line 17: / Line 17: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=Memory usage by Digital Channels has been decreased significantly to improve performance.  Previously, Digital Channels Core was accumulating memory over runtime but not properly releasing certain objects related to chat sessions, causing memory to grow over time.
-|LocalContent=Memory usage by Digital Channels has been decreased significantly to improve performance.  Previously, Digital Channels Core was accumulating memory over runtime but not properly releasing certain objects related to chat sessions, causing memory to grow over time.
+|LocalContent=Memory usage by Digital Channels is decreased to improve performance.  Previously, Digital Channels Core was accumulating memory over runtime but did not properly release certain objects related to chat sessions, causing the memory to increase over time.
 }}
 {{Issue