Draft:RN/DigitalChannels/100.0.139.0000 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.139.7721

2023-02-17T05:00:39Z

Redirected page to Draft:RN/DigitalChannels/100.0.139.7721

WikiSysop at 05:00, February 16, 2023

2023-02-16T05:00:37Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=issue in (nexus-9693, nexus-10573, nexus-10567) |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 54..."

2023-02-14T06:30:35Z

Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=issue in (nexus-9693, nexus-10573, nexus-10567) |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 54..."

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=issue in (nexus-9693, nexus-10573, nexus-10567)
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2023-02-15
|PrivateEditionReleaseDate=2023-02-15
|Highlight=Admins can configure whether agents are automatically subscribed to contacts for specific digital channels.
}}
{{Issue
|TicketNumber=NEXUS-10573
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls. (NEXUS-10573)
|LocalContent=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls. (NEXUS-10573)
}}
{{Issue
|TicketNumber=NEXUS-10567
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost. (NEXUS-10567)
|LocalContent=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost. (NEXUS-10567)
}}
{{Issue
|TicketNumber=NEXUS-9693
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels. Using the option ‘disableSubscription’ in section ‘chat’ in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: InboundNew, SMS, WhatsApp, FacebookPrivate, FacebookPublic, TwitterPrivate, or TwitterPublic. (NEXUS-9693)
|LocalContent=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels. Using the option <code>disableSubscription</code> in the '''chat section''' in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: <code>InboundNew</code>, <code>SMS</code>, <code>WhatsApp</code>, <code>FacebookPrivate</code>, <code>FacebookPublic</code>, <code>TwitterPrivate</code>, or <code>TwitterPublic</code>. (NEXUS-9693)
}}

← Older revision		Revision as of 05:00, February 17, 2023
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.139.7721]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=issue in (nexus-9693, nexus-10573, nexus-10567)~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a~~
−	~~\|ReleaseDate=2023-02-15~~
−	~~\|PrivateEditionReleaseDate=2023-02-15~~
−	~~\|Highlight=Admins can configure whether agents are automatically subscribed to contacts for specific digital channels.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-10573~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls. (NEXUS-10573)~~
−	~~\|LocalContent=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-10567~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost. (NEXUS-10567)
−	\|LocalContent=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9693~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|Content=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels. Using the option ‘disableSubscription’ in section ‘chat’ in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: ~~InboundNew, SMS, WhatsApp, FacebookPrivate, FacebookPublic, TwitterPrivate, or TwitterPublic~~. ~~(NEXUS-9693)~~
−	~~\|LocalContent=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels~~. Using the option <code>disableSubscription</code> in the '''chat section''' in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: <code>InboundNew</code>, <code>SMS</code>, <code>WhatsApp</code>, <code>FacebookPrivate</code>, <code>FacebookPublic</code>, <code>TwitterPrivate</code>, or <code>TwitterPublic</code>.
−	}}

@@ Line 11: / Line 11: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls. (NEXUS-10573)
-|LocalContent=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls. (NEXUS-10573)
+|LocalContent=The Digital Channels AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text to provide better quality audio calls.
 }}
 {{Issue
@@ Line 17: / Line 17: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost. (NEXUS-10567)
-|LocalContent=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost. (NEXUS-10567)
+|LocalContent=Digital Channels now correctly handles connections and disconnections from CX Contact. Previously, when handling events for outbound campaigns through CX Contact, Digital Channels occasionally sent events to a closed connection that caused them to be lost.
 }}
 {{Issue
@@ Line 23: / Line 23: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels.  Using the option ‘disableSubscription’ in section ‘chat’ in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: InboundNew, SMS, WhatsApp, FacebookPrivate, FacebookPublic, TwitterPrivate, or TwitterPublic. (NEXUS-9693)
-|LocalContent=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels. Using the option <code>disableSubscription</code> in the '''chat section''' in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: <code>InboundNew</code>, <code>SMS</code>, <code>WhatsApp</code>, <code>FacebookPrivate</code>, <code>FacebookPublic</code>, <code>TwitterPrivate</code>, or <code>TwitterPublic</code>. (NEXUS-9693)
+|LocalContent=Administrators can now configure whether agents are automatically subscribed to contacts for specific digital channels. Using the option <code>disableSubscription</code> in the '''chat section''' in the Digital Channels tenant options, Administrators can disable the contact subscription for specific sub-media types: <code>InboundNew</code>, <code>SMS</code>, <code>WhatsApp</code>, <code>FacebookPrivate</code>, <code>FacebookPublic</code>, <code>TwitterPrivate</code>, or <code>TwitterPublic</code>.
 }}