Draft:RN/DigitalChannels/100.0.127.0000 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.127.4797

2022-09-15T04:45:39Z

Redirected page to Draft:RN/DigitalChannels/100.0.127.4797

WikiSysop at 04:45, September 13, 2022

2022-09-13T04:45:39Z

WikiSysop at 10:15, September 12, 2022

2022-09-12T10:15:57Z

WikiSysop at 09:30, September 12, 2022

2022-09-12T09:30:57Z

WikiSysop at 03:45, September 12, 2022

2022-09-12T03:45:52Z

WikiSysop at 16:30, September 1, 2022

2022-09-01T16:30:40Z

WikiSysop at 04:45, September 1, 2022

2022-09-01T04:45:45Z

WikiSysop at 05:15, August 31, 2022

2022-08-31T05:15:40Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=Issue in (NEXUS-9717) |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0..."

2022-08-31T05:00:39Z

Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=Issue in (NEXUS-9717) |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0..."

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=Issue in (NEXUS-9717)
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0d6564aff
|ReleaseDate=2022-09-14
|MixedModeReleaseDate=2022-09-14
|Highlight=Agents can now get a warning for interactions on unassigned digital channels.
}}
{{Issue
|TicketNumber=NEXUS-9717
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Agents can now see a warning message on the *Conversations* and *Communications* tabs when interactions come in through digital channels that have not been assigned to them.
|LocalContent=Agents can now see a warning message on the '''Conversations''' and '''Communications''' tabs when interactions come in through unassigned digital channels.
}}

← Older revision		Revision as of 04:45, September 15, 2022
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.127.4797]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=Issue in (NEXUS-9717)~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0d6564aff~~
−	~~\|ReleaseDate=2022-09-14~~
−	~~\|MixedModeReleaseDate=2022-09-14~~
−	~~\|Highlight=Agents will now see a warning message for interactions on unassigned digital channels.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9717~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|Content=Agents can now see a warning message on the Conversations and Communications tabs when interactions come in through digital channels that have not been assigned to them.~~
−	~~\|LocalContent=Agents will now see a warning message on the '''Conversation''' and '''Communication''' tabs when interactions come in through unassigned digital channels.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9561~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|LocalContent=Starting with this release, Digital Channels has stopped supporting the Internet Explorer 11 browser (EOL).~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9824~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=Bug Fix: Nexus now reduct the sensitive data from typing notifications that are stored in UCS/UCSX in chat transcripts.Breaking change: Nexus now applies HISTORY scope privacy rules to the data returned to the Designer application to send a chat transcript. The scope of the rules applied can be changed via the tenant configuration option (privacy/{{consumerAPIScope, possible values NONE, HISTORY (default), AGENT}}).New Functionality: New tenant option privacy/{{storeTypingEventsInUCS}} has been added that can prevent Nexus to store TypingStarted/TypingStopped events into UCS transaction history. By default option is set to true. To omit to store TypingStarted/TypingStopped events you need to set it to false.New Functionality: New tenant option privacy/{{disableTypingPreview }}has been added that can disable typing preview functionality for a chat. When disabled nexus will ignore typing preview text and will not show it to an agent or store it in the chat transcript. By default: typing preview is enabled
−	~~\|LocalContent=Digital Channels now masks the PII (Personal Identifiable Information) data in typing notifications in chat transcripts. Previously, the PII was partially masked. <br />~~
−
−	Digital Channels now provides an option to apply the privacy rules scope of HISTORY to the chat transcript returned to the Designer. The tenant configuration option is accessible at '''privacy/consumerAPIScope''' with values such as NONE, HISTORY (default), and AGENT and allows you to modify the scope of the privacy rules that are applied. <br />
−
−	Digital Channels now provides an option to apply the privacy rules scope of HISTORY for the data returned to the SpeechMiner. The tenant configuration option is accessible at '''privacy/historyAPIScope''' with values such as NONE, HISTORY (default), and AGENT and allows you to modify the scope of the privacy rules that are applied. (NEXUS-9825)<br />
−
−	~~PII data may also be exposed in Typing Events and Typing Preview displayed to the agent. Digital Channels now supports the following new tenant options to control this:<br />~~
−
−	*'''privacy/storeTypingEventsInUCS''' to prevent Digital Channels to store TypingStarted/TypingStopped events into the UCS transaction history. The default option is <tt>true</tt>. To avoid storing the TypingStarted/TypingStopped events, set the option as <tt>false</tt>.
−
−	*'''privacy/~~disableTypingPreview''' to disable typing preview functionality for a chat~~. ~~When disabled, Digital Channels ignores the typing preview text and does not show it to an agent or store it in the chat transcript~~. ~~By default, the typing preview is enabled~~.
−	}}

@@ Line 22: / Line 22: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=Bug Fix: Nexus now reduct the sensitive data from typing notifications that are stored in UCS/UCSX in chat transcripts.Breaking change: Nexus now applies HISTORY scope privacy rules to the data returned to the Designer application to send a chat transcript. The scope of the rules applied can be changed via the tenant configuration option (privacy/&lbrace;&lbrace;consumerAPIScope, possible values NONE, HISTORY (default), AGENT&rbrace;&rbrace;).New Functionality: New tenant option privacy/&lbrace;&lbrace;storeTypingEventsInUCS&rbrace;&rbrace; has been added that can prevent Nexus to store TypingStarted/TypingStopped events into UCS transaction history. By default option is set to true. To omit to store TypingStarted/TypingStopped events you need to set it to false.New Functionality:  New tenant option privacy/&lbrace;&lbrace;disableTypingPreview &rbrace;&rbrace;has been added that can disable typing preview functionality for a chat. When disabled nexus will ignore typing preview text and will not show it to an agent or store it in the chat transcript. By default: typing preview is enabled
-|LocalContent=Digital Channels now masks the PII (Personal Identifiable Information) data in typing notifications stored in UCS/UCSX chat transcripts. Previously, the PII was partially masked.
+|LocalContent=Digital Channels now masks the PII (Personal Identifiable Information) data in typing notifications in chat transcripts. Previously, the PII was partially masked. <br />
-Digital Channels now supports a new scope of privacy rules named HISTORY for the data (chat transcript) returned to the Designer. The tenant configuration option is accessible at '''privacy/consumerAPIScope''' with values such as NONE, HISTORY (default), and AGENT and allows you to modify the scope of the privacy rules that are applied.
+Digital Channels now provides an option to apply the privacy rules scope of HISTORY to the chat transcript returned to the Designer. The tenant configuration option is accessible at '''privacy/consumerAPIScope''' with values such as NONE, HISTORY (default), and AGENT and allows you to modify the scope of the privacy rules that are applied. <br />
-Digital Channels now supports the following new tenant options:
+Digital Channels now provides an option to apply the privacy rules scope of HISTORY for the data returned to the SpeechMiner. The tenant configuration option is accessible at '''privacy/historyAPIScope''' with values such as NONE, HISTORY (default), and AGENT and allows you to modify the scope of the privacy rules that are applied. (NEXUS-9825)<br />
-*'''privacy/&#123;&#123;storeTypingEventsInUCS&#125;&#125;''' to prevent Digital Channels to store TypingStarted/TypingStopped events into the UCS transaction history. The default option is <tt>true</tt>. To avoid storing the TypingStarted/TypingStopped events, set the option as <tt>false</tt>.
+PII data may also be exposed in Typing Events and Typing Preview displayed to the agent. Digital Channels now supports the following new tenant options to control this:<br />
-*'''privacy/&#123;&#123;disableTypingPreview&#125;&#125;''' to disable typing preview functionality for a chat. When disabled, Digital Channels ignores the typing preview text and does not show it to an agent or store it in the chat transcript. By default, the typing preview is enabled.
+*'''privacy/storeTypingEventsInUCS''' to prevent Digital Channels to store TypingStarted/TypingStopped events into the UCS transaction history. The default option is <tt>true</tt>. To avoid storing the TypingStarted/TypingStopped events, set the option as <tt>false</tt>.
-}}
-{{Issue
+*'''privacy/disableTypingPreview''' to disable typing preview functionality for a chat. When disabled, Digital Channels ignores the typing preview text and does not show it to an agent or store it in the chat transcript. By default, the typing preview is enabled.
 }}

@@ Line 16: / Line 16: @@
 |TicketNumber=NEXUS-9561
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|LocalContent=Starting with this release, Digital Channels has ended up offering support for the Internet Explorer 11 browser (EOL).
+|LocalContent=Starting with this release, Digital Channels has stopped supporting the Internet Explorer 11 browser (EOL).
 }}
 {{Issue

@@ Line 28: / Line 28: @@
 Digital Channels now supports the following new tenant options:
-*'''privacy/&#123;&#123;storeTypingEventsInUCS&#125;&#125;''' to prevent Digital Channels to store TypingStarted/TypingStopped events into UCS transaction history. The default option is true. To avoid storing the TypingStarted/TypingStopped events, set the option as false.
+*'''privacy/&#123;&#123;storeTypingEventsInUCS&#125;&#125;''' to prevent Digital Channels to store TypingStarted/TypingStopped events into the UCS transaction history. The default option is <tt>true</tt>. To avoid storing the TypingStarted/TypingStopped events, set the option as <tt>false</tt>.
-*'''privacy/&#123;&#123;disableTypingPreview&#125;&#125;''' to disable typing preview functionality for a chat. When disabled, Digital Channels ignores typing preview text and does not show it to an agent or store it in the chat transcript. By default, the typing preview is enabled.
+*'''privacy/&#123;&#123;disableTypingPreview&#125;&#125;''' to disable typing preview functionality for a chat. When disabled, Digital Channels ignores the typing preview text and does not show it to an agent or store it in the chat transcript. By default, the typing preview is enabled.
 }}
 {{Issue

@@ Line 17: / Line 17: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent=Starting with this release, Digital Channels has ended up offering support for the Internet Explorer 11 browser (EOL).
 }}

@@ Line 12: / Line 12: @@
 |Content=Agents can now see a warning message on the *Conversations* and *Communications* tabs when interactions come in through digital channels that have not been assigned to them.
 |LocalContent=Agents will now see a warning message on the '''Conversation''' and '''Communication''' tabs when interactions come in through unassigned digital channels.
 }}

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-09-14
 |MixedModeReleaseDate=2022-09-14
-|Highlight=Agents can now get a warning message for interactions on unassigned digital channels.
+|Highlight=Agents will now see a warning message for interactions on unassigned digital channels.
 }}
 {{Issue
@@ Line 11: / Line 11: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=Agents can now see a warning message on the *Conversations* and *Communications* tabs when interactions come in through digital channels that have not been assigned to them.
-|LocalContent=Agents can now see a warning message on the '''Conversations''' and '''Communications''' tabs when interactions come in through unassigned digital channels.
+|LocalContent=Agents will now see a warning message on the '''Conversation''' and '''Communication''' tabs when interactions come in through unassigned digital channels.
 }}