Draft:RN/DigitalChannels/100.0.126.0000 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.126.4147

2022-08-30T14:30:46Z

Redirected page to Draft:RN/DigitalChannels/100.0.126.4147

WikiSysop at 09:15, August 30, 2022

2022-08-30T09:15:46Z

WikiSysop at 09:00, August 30, 2022

2022-08-30T09:00:48Z

WikiSysop at 05:15, August 29, 2022

2022-08-29T05:15:52Z

WikiSysop at 05:00, August 29, 2022

2022-08-29T05:00:59Z

WikiSysop at 03:15, August 22, 2022

2022-08-22T03:15:59Z

WikiSysop at 05:01, August 18, 2022

2022-08-18T05:01:00Z

WikiSysop at 03:30, August 17, 2022

2022-08-17T03:30:51Z

WikiSysop at 07:30, August 16, 2022

2022-08-16T07:30:51Z

WikiSysop at 07:15, August 16, 2022

2022-08-16T07:15:52Z

← Older revision		Revision as of 14:30, August 30, 2022
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−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.126.4147]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=issue in (NEXUS-9609, NEXUS-9337, NEXUS-9623)~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0d6564aff~~
−	~~\|ReleaseDate=2022-08-31~~
−	~~\|MixedModeReleaseDate=2022-08-31~~
−	~~\|Highlight=Digital Channels supports the usage of agent's nicknames.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9609~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|Content=In new UI if media option is configured an agent will not see channel switcher buttons for not allowed channels and will not be able to create an outbound interaction for this medias~~
−	\|LocalContent=Agents can now see the digital channels that were configured for them to use, and the disabled channels are no longer displayed on the '''Conversations''' and '''Communications''' tab. The agents are only able to start outbound interactions with the allowed channels.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9337~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|Content=The agent’s nickname could be defined, so customer will see it instead of the agent’s real name~~
−	~~\|LocalContent=Digital Channels now supports the agent's nickname in digital interactions with customers, and the agent's real name is hidden.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9724~~
−	~~\|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260~~
−	\|LocalContent=When a user creates a '''Standard Response''' with '''Rich Media''' templates in the Standard Responses management section of '''Designer''', the field code values from the '''Insert Field Code''' menu do not get copied to the clipboard.
−	~~<br~~ /~~><br~~ />
−	~~'''Workaround''': Create a new '''Standard Response''' of type ''Text/html'' response and insert the required field code values into the plain text part, and save it~~. ~~To add field code values to your '''Standard Response''' with '''Rich Media''' template, copy the values from the plain text part and paste them where they are needed.~~
−	~~<br />~~
−	~~Alternatively, use the '''Digital Channels Admin''' UI to get '''Standard Responses'''~~. ~~There, the issue does not exist~~.
−	}}

@@ Line 22: / Line 22: @@
 |TicketNumber=NEXUS-9724
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
-|LocalContent=When a user creates a '''Standard Response''' with '''Rich Media''' templates in the Standard Responses Management section of '''Designer''', the field code values from the '''Insert Field Code''' menu do not get copied to the clipboard.
+|LocalContent=When a user creates a '''Standard Response''' with '''Rich Media''' templates in the Standard Responses management section of '''Designer''', the field code values from the '''Insert Field Code''' menu do not get copied to the clipboard.
 <br /><br />
 '''Workaround''': Create a new '''Standard Response''' of type ''Text/html'' response and insert the required field code values into the plain text part, and save it. To add field code values to your '''Standard Response''' with '''Rich Media''' template, copy the values from the plain text part and paste them where they are needed.

@@ Line 22: / Line 22: @@
 |TicketNumber=NEXUS-9724
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
-|LocalContent=When a user creates a '''Standard Response''' with '''Rich Media''' templates under '''Designer''', the field code values from the '''Insert Field Code''' menu do not get copied to the clipboard.
+|LocalContent=When a user creates a '''Standard Response''' with '''Rich Media''' templates in the Standard Responses Management section of '''Designer''', the field code values from the '''Insert Field Code''' menu do not get copied to the clipboard.
 <br /><br />
 '''Workaround''': Create a new '''Standard Response''' of type ''Text/html'' response and insert the required field code values into the plain text part, and save it. To add field code values to your '''Standard Response''' with '''Rich Media''' template, copy the values from the plain text part and paste them where they are needed.

@@ Line 22: / Line 22: @@
 |TicketNumber=NEXUS-9724
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
-|LocalContent=When a user creates a '''Standard Response''' with '''Rich Media''' templates under '''Designer''', the field code values from the '''Insert Field Code''' drop-down menu do not get copied to the clipboard.
+|LocalContent=When a user creates a '''Standard Response''' with '''Rich Media''' templates under '''Designer''', the field code values from the '''Insert Field Code''' menu do not get copied to the clipboard.
 <br /><br />
 '''Workaround''': Create a new '''Standard Response''' of type ''Text/html'' response and insert the required field code values into the plain text part, and save it. To add field code values to your '''Standard Response''' with '''Rich Media''' template, copy the values from the plain text part and paste them where they are needed.

@@ Line 18: / Line 18: @@
 |Content=The agent’s nickname could be defined, so customer will see it instead of the agent’s real name
 |LocalContent=Digital Channels now supports the agent's nickname in digital interactions with customers, and the agent's real name is hidden.
 }}

@@ Line 2: / Line 2: @@
 |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
 |JQL=issue in (NEXUS-9609, NEXUS-9337, NEXUS-9623)
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0d6564aff
 |ReleaseDate=2022-08-31
 |MixedModeReleaseDate=2022-08-31

@@ Line 14: / Line 14: @@
 }}
 {{Issue
-|TicketNumber=NEXUS-9623
+|TicketNumber=NEXUS-9337
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=The agent’s nickname could be defined, so customer will see it instead of the agent’s real name
 |LocalContent=Digital Channels now supports the agent's nickname in digital interactions with customers, and the agent's real name is hidden.
 }}

@@ Line 11: / Line 11: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=In new UI if media option is configured an agent will not see channel switcher buttons for not allowed channels and will not be able to create an outbound interaction for this medias
-|LocalContent=Agents can now only see the digital channels that were configured, and the disabled channels are no longer displayed on the '''Conversations''' tab. With the allowed channels, the agents are unable to start outbound interactions.
+|LocalContent=Agents can now see the digital channels that were configured for them to use, and the disabled channels are no longer displayed on the '''Conversations''' and '''Communications''' tab. The agents are only able to start outbound interactions with the allowed channels.
 }}
 {{Issue
@@ Line 17: / Line 17: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=The agent’s nickname could be defined, so customer will see it instead of the agent’s real name
-|LocalContent=Digital Channels now supports the agent's nickname in digital interactions with customers, and the agent's real name is disguised.
+|LocalContent=Digital Channels now supports the agent's nickname in digital interactions with customers, and the agent's real name is hidden.
 (NEXUS-9337)
 }}