Draft:RN/DigitalChannels/100.0.125.0000 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.125.3946

2022-08-17T03:15:49Z

Redirected page to Draft:RN/DigitalChannels/100.0.125.3946

WikiSysop at 14:31, August 16, 2022

2022-08-16T14:31:11Z

WikiSysop at 06:30, August 3, 2022

2022-08-03T06:30:52Z

WikiSysop at 06:15, August 3, 2022

2022-08-03T06:15:46Z

WikiSysop at 06:00, August 3, 2022

2022-08-03T06:00:44Z

WikiSysop at 07:00, August 2, 2022

2022-08-02T07:00:47Z

WikiSysop at 04:45, August 1, 2022

2022-08-01T04:45:41Z

WikiSysop at 07:30, July 29, 2022

2022-07-29T07:30:41Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=issue in (NEXUS-8349, NEXUS-9402, NEXUS-9451) |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439..."

2022-07-29T07:15:39Z

Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=issue in (NEXUS-8349, NEXUS-9402, NEXUS-9451) |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439..."

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=issue in (NEXUS-8349, NEXUS-9402, NEXUS-9451)
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff
|ReleaseDate=2022-08-17
|MixedModeReleaseDate=2022-08-17
}}
{{Issue
|TicketNumber=NEXUS-9451
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Digital Channels now supports the data reporting of public social interactions (Facebook public and Twitter Public messages). Previously, only private messages on Facebook and Twitter were supported.
|LocalContent=Digital Channels now supports the data reporting of public social interactions (Facebook public and Twitter Public messages). Previously, only private messages on Facebook and Twitter were supported.
}}
{{Issue
|TicketNumber=NEXUS-9402
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Known issue: The preview of standard responses with rich messaging content is only displayed after it is inserted into the chat
}}
{{Issue
|TicketNumber=NEXUS-8349
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[KNOWN ISSUE]:When an agent downloads an attachment from a Twitter or Facebook message, the file name might contain caption text and have no file extension.*Workaround:* The agent can rename the attachment file and add the appropriate file extension using one of the supported file types: *.jpg, *.png, *.gif.\[Resolved Issue]Attachments in Twitter or Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.
|LocalContent=Attachments in Twitter or Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.
}}

← Older revision		Revision as of 03:15, August 17, 2022
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.125.3946]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=issue in (NEXUS-8349, NEXUS-9402, NEXUS-9451)~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff~~
−	~~\|ReleaseDate=2022-08-17~~
−	~~\|MixedModeReleaseDate=2022-08-17~~
−	~~\|Highlight=Digital Channels now supports reporting of attached user data for public social interactions.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9451~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|Content=Digital Channels now supports the data reporting of public social interactions (Facebook public and Twitter Public messages). Previously, only private messages on Facebook and Twitter were supported.
−	\|LocalContent=Digital Channels now supports reporting of attached user data for public social interactions (for Facebook and Twitter). Previously, only private messages on Facebook and Twitter were supported.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-8349~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=\~~[KNOWN ISSUE]:When an agent downloads an attachment from a Twitter or Facebook message, the file name might contain caption text and have no file extension.Workaround: The agent can rename the attachment file and add the appropriate file extension using one of the supported file types: .jpg, .png, *.~~gif.\[Resolved Issue~~]~~Attachments in Twitter or Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.~~
−	~~\|LocalContent=Attachments in Twitter and Facebook messages are now downloaded with the complete file names and extensions. Previously, the file names contain caption text and had no extension.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9305~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|LocalContent=Nexus AI Connector now considers the Google Dialogflow CX DTMF settings.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9484~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|LocalContent=Agents can now click an image in a chat interaction to expand it. Previously, when the agent had multiple interactions, the images were not expanded.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9110~~
−	~~\|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260~~
−	\|LocalContent='''Limitation:''' Chat interactions do not support Standard Responses consisting of HTML tags or a combination of HTML and plain texts. In chat interactions, use plain text in Standard Responses.
−	}}

@@ Line 17: / Line 17: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=\[KNOWN ISSUE]:When an agent downloads an attachment from a Twitter or Facebook message, the file name might contain caption text and have no file extension.*Workaround:* The agent can rename the attachment file and add the appropriate file extension using one of the supported file types: *.jpg, *.png, *.gif.\[Resolved Issue]Attachments in Twitter or Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.
-|LocalContent=Attachments in Twitter and Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.
+|LocalContent=Attachments in Twitter and Facebook messages are now downloaded with the complete file names and extensions. Previously, the file names contain caption text and had no extension.
 }}
 {{Issue
 |TicketNumber=NEXUS-9305
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|LocalContent=Nexus AI Connector has been improved to respect the Google Dialogflow CX DTMF settings.
+|LocalContent=Nexus AI Connector now considers the Google Dialogflow CX DTMF settings.
 }}
 {{Issue
 |TicketNumber=NEXUS-9484
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|LocalContent=Agents can now click on an image in a chat interaction to expand it. Previously, when the agent had multiple interactions, the images were not expanded.
+|LocalContent=Agents can now click an image in a chat interaction to expand it. Previously, when the agent had multiple interactions, the images were not expanded.
 }}
 {{Issue
 |TicketNumber=NEXUS-9110
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
-|LocalContent='''Limitation:''' Standard Responses consisting of HTML tags or a combination of HTML and plain text are not supported. In chat interactions, use plain text in Standard Responses.
+|LocalContent='''Limitation:''' Chat interactions do not support Standard Responses consisting of HTML tags or a combination of HTML and plain texts. In chat interactions, use plain text in Standard Responses.
 }}

@@ Line 20: / Line 20: @@
 }}
 {{Issue
-|TicketNumber=NEXUS-9337
+|TicketNumber=NEXUS-9305
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 }}
 {{Issue
-|TicketNumber=NEXUS-9305
+|TicketNumber=NEXUS-9484
-|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
+|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 }}

@@ Line 11: / Line 11: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=Digital Channels now supports the data reporting of public social interactions (Facebook public and Twitter Public messages). Previously, only private messages on Facebook and Twitter were supported.
-|LocalContent=Digital Channels now supports the reporting of attached user data for public social interactions (for Facebook and Twitter). Previously, only private messages on Facebook and Twitter were supported.
+|LocalContent=Digital Channels now supports reporting of attached user data for public social interactions (for Facebook and Twitter). Previously, only private messages on Facebook and Twitter were supported.
 }}
 {{Issue

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-08-17
 |MixedModeReleaseDate=2022-08-17
-|Highlight=Digital Channels now supports data reporting of public social interactions.
+|Highlight=Digital Channels now supports reporting of attached user data for public social interactions.
 }}
 {{Issue

@@ Line 12: / Line 12: @@
 |Content=Digital Channels now supports the data reporting of public social interactions (Facebook public and Twitter Public messages). Previously, only private messages on Facebook and Twitter were supported.
 |LocalContent=Digital Channels now supports the data reporting of public social interactions (Facebook public and Twitter Public messages). Previously, only private messages on Facebook and Twitter were supported.
 }}
 {{Issue
@@ Line 23: / Line 18: @@
 |Content=\[KNOWN ISSUE]:When an agent downloads an attachment from a Twitter or Facebook message, the file name might contain caption text and have no file extension.*Workaround:* The agent can rename the attachment file and add the appropriate file extension using one of the supported file types: *.jpg, *.png, *.gif.\[Resolved Issue]Attachments in Twitter or Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.
 |LocalContent=Attachments in Twitter or Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.
 }}