Draft:RN/DigitalChannels/100.0.124.0000 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.124.3419

2022-07-29T04:15:45Z

Redirected page to Draft:RN/DigitalChannels/100.0.124.3419

WikiSysop at 03:45, July 27, 2022

2022-07-27T03:45:42Z

WikiSysop at 03:30, July 26, 2022

2022-07-26T03:30:41Z

WikiSysop at 17:15, July 21, 2022

2022-07-21T17:15:45Z

WikiSysop at 06:30, July 20, 2022

2022-07-20T06:30:40Z

WikiSysop at 16:00, July 19, 2022

2022-07-19T16:00:40Z

WikiSysop at 15:45, July 19, 2022

2022-07-19T15:45:42Z

WikiSysop at 15:30, July 19, 2022

2022-07-19T15:30:43Z

WikiSysop at 14:30, July 19, 2022

2022-07-19T14:30:49Z

WikiSysop at 14:15, July 19, 2022

2022-07-19T14:15:47Z

← Older revision		Revision as of 04:15, July 29, 2022
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.124.3419]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=issue in (NEXUS-9449 ,NEXUS-9451)~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff~~
−	~~\|ReleaseDate=2022-08-03~~
−	~~\|MixedModeReleaseDate=2022-08-03~~
−	~~\|Highlight=*Administrators can now configure options in the '''Digital Channels Admin UI'''.~~
−	*Administrators can now define supported languages for chat interactions and standard responses in markdown format.
−	*Agents can now use markdown format in the '''Communication''' and '''Conversation''' tabs.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-8615~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|LocalContent=Administrators can now configure Digital Channels options using a new user interface '''Genesys Digital Channels Admin''' available on the Genesys Portal page. Contact Genesys to enable this feature.
−	~~<br~~ /~~>In Genesys Digital Channels Admin, you can access the following functions:~~
−
−	*Standard Responses and category authoring.
−	*Privacy rules management for all incoming messages such as chat, SMS, WhatsApp, Facebook (private and public messages), Twitter (private and public messages), email, and work items.
−	*Digital Channels tenant configuration (tenant settings).
−	*AI integrations.
−	*Outbound SMS keywords.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9449~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|LocalContent=Administrators can now set a list of supported languages and a default language for identifying and categorizing incoming messages in multiple languages. It removes inaccurate or irrelevant language tagging in digital interactions.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9099~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|LocalContent=Markdown format is now supported in:~~
−
−	*Standard Responses.
−	*'''Communication''' and '''Conversation''' tabs.
−	*Chat transcripts where agents can now view and send markdown formatted chat messages. ~~Markdown format can be enabled in Genesys Widgets~~.
−
−	~~(NEXUS-9296) (NEXUS-9133)~~
−	~~\|SupportingDocumentation={{Link-AnywhereElse\|product=WID\|version=Current\|manual=Developer\|topic=GWCDeployment}}~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-9579~~
−	~~\|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260~~
−	~~\|LocalContent=The Digital Channels Admin UI does not restrict the user's access to the Standard Response, Field Codes, Field Values, and PII screens~~.
−	}}

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-08-03
 |MixedModeReleaseDate=2022-08-03
-|Highlight=*Administrators can now configure options in '''Digital Channels Admin UI'''.
+|Highlight=*Administrators can now configure options in the '''Digital Channels Admin UI'''.
 *Administrators can now define supported languages for chat interactions and standard responses in markdown format.
-*Agents can now use markdown format in '''Communication''' and '''Conversation''' tabs.
+*Agents can now use markdown format in the '''Communication''' and '''Conversation''' tabs.
 }}
 {{Issue
@@ Line 15: / Line 15: @@
 <br />In Genesys Digital Channels Admin, you can access the following functions:
-*Standard Responses and category authoring
+*Standard Responses and category authoring.
-*Privacy rules management for all incoming messages such as chat, SMS, WhatsApp, Facebook (private and public messages), Twitter (private and public messages), email, and workitems.
+*Privacy rules management for all incoming messages such as chat, SMS, WhatsApp, Facebook (private and public messages), Twitter (private and public messages), email, and work items.
-*Digital Channels tenant configuration (tenant settings)
+*Digital Channels tenant configuration (tenant settings).
-*AI integrations
+*AI integrations.
-*Outbound SMS keywords
+*Outbound SMS keywords.
 }}
 {{Issue
@@ Line 37: / Line 37: @@
 (NEXUS-9296) (NEXUS-9133)
 |SupportingDocumentation={{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment}}
 }}

@@ Line 15: / Line 15: @@
 <br />In Genesys Digital Channels Admin, you can access the following functions:
-*Standard response and category authoring
+*Standard Responses and category authoring
 *Privacy rules management for all incoming messages such as chat, SMS, WhatsApp, Facebook (private and public messages), Twitter (private and public messages), email, and workitems.
 *Digital Channels tenant configuration (tenant settings)
@@ Line 31: / Line 31: @@
 |LocalContent=Markdown format is now supported in:
-*Standard responses.
+*Standard Responses.
 *'''Communication''' and '''Conversation''' tabs.
 *Chat transcripts where agents can now view and send markdown formatted chat messages. Markdown format can be enabled in Genesys Widgets.

@@ Line 31: / Line 31: @@
 |LocalContent=Markdown format is now supported in:
-*Standard responses in '''Genesys Digital Channels Admin''' user interface'''.'''
+*Standard responses.
 *'''Communication''' and '''Conversation''' tabs.
 *Chat transcripts where agents can now view and send markdown formatted chat messages. Markdown format can be enabled in Genesys Widgets.

@@ Line 13: / Line 13: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent=Administrators can now configure Digital Channels options using a new user interface '''Genesys Digital Channels Admin''' available on the Genesys Portal page. Contact Genesys to enable this feature.
+<br />In Genesys Digital Channels Admin, you can access the following functions:
 *Standard response and category authoring
-*Privacy rules management for advanced chat and email
+*Privacy rules management for all incoming messages such as chat, SMS, WhatsApp, Facebook (private and public messages), Twitter (private and public messages), email, and workitems.
 *Digital Channels tenant configuration (tenant settings)
 *AI integrations
@@ Line 25: / Line 24: @@
 |TicketNumber=NEXUS-9449
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|LocalContent=Administrators can now set a list of supported languages and a default language for identifying and categorizing incoming messages in multiple languages. It removes inaccurate or irrelevant language tagging in chat interactions.
+|LocalContent=Administrators can now set a list of supported languages and a default language for identifying and categorizing incoming messages in multiple languages. It removes inaccurate or irrelevant language tagging in digital interactions.
 }}
 {{Issue
-|TicketNumber=NEXUS-9133
+|TicketNumber=NEXUS-9099
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|LocalContent=Markdown format is now supported in
+|LocalContent=Markdown format is now supported in:
-*Defining standard responses in '''Genesys Digital Channels Admin''' user interface'''.'''
+*Standard responses in '''Genesys Digital Channels Admin''' user interface'''.'''
 *'''Communication''' and '''Conversation''' tabs.
 *Chat transcripts where agents can now view and send markdown formatted chat messages. Markdown format can be enabled in Genesys Widgets.
-(NEXUS-9296) (NEXUS-9099)
+(NEXUS-9296) (NEXUS-9133)
 |SupportingDocumentation={{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment}}
 }}

@@ Line 28: / Line 28: @@
 }}
 {{Issue
-|TicketNumber=NEXUS-9133, NEXUS-9296
+|TicketNumber=NEXUS-9133
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|LocalContent=Agents can now view and send markdown formatted chat messages. Markdown syntax can be enabled in Genesys Widgets.
+|LocalContent=Agents can now view and send markdown formatted chat messages. Markdown syntax can be enabled in Genesys Widgets.  Administrators can now define standard responses using markdown syntax.Markdown syntax is now supported in chat transcripts of '''Communication''' and '''Conversation''' tabs.
 |SupportingDocumentation={{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment}}
 }}

@@ Line 7: / Line 7: @@
 |Highlight=*Administrators can now configure options in '''Digital Channels Admin UI'''.
 *Administrators can now define supported languages for chat interactions and standard responses in markdown format.
-*Supports markdown syntax in '''Communication''' and '''Conversation''' tabs.
+*Agents can now use markdown format in '''Communication''' and '''Conversation''' tabs.
 }}
 {{Issue
@@ Line 33: / Line 32: @@
 *AI Integrations
 *Outbound SMS Keywords
 }}
 {{Issue
@@ Line 40: / Line 37: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent=Administrators can now define standard responses using markdown syntax.
 }}
 {{Issue