Draft:RN/DigitalChannels/100.0.107.0000 - Revision history

WikiSysop: Redirected page to Draft:RN/DigitalChannels/100.0.107.7040

2022-03-30T14:23:07Z

Redirected page to Draft:RN/DigitalChannels/100.0.107.7040

Matthew.west@genesys.com at 19:36, December 21, 2021

2021-12-21T19:36:44Z

Julie.munn@genesys.com at 19:35, December 21, 2021

2021-12-21T19:35:32Z

Matthew.west@genesys.com at 19:30, December 21, 2021

2021-12-21T19:30:51Z

WikiSysop: RN Automation

2021-12-21T19:29:30Z

RN Automation

New page

{{ComponentRN|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558|JQL=project = NEXUS AND issue = NEXUS-7794 OR issue = NEXUS-7595 OR issue = NEXUS-8047 OR issue = NEXUS-6875 OR issue = NEXUS-7597|ReleaseNumber=}}{{Issue|JiraType=Defect|TicketNumber=NEXUS-8047|Content=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId.|LocalContent=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId.|LastUpdated=December 20, 2021 8:09 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Defect|TicketNumber=NEXUS-7794|Content=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.|LocalContent=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.|LastUpdated=December 21, 2021 9:12 AM|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Epic|TicketNumber=NEXUS-7597|Content=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.|LocalContent=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.|LastUpdated=December 21, 2021 9:12 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Epic|TicketNumber=NEXUS-7595|Content=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant.|LocalContent=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant.|LastUpdated=December 21, 2021 9:29 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Epic|TicketNumber=NEXUS-6875|Content=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition.|LocalContent=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition.|LastUpdated=December 21, 2021 9:19 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}

← Older revision		Revision as of 14:23, March 30, 2022
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/DigitalChannels/100.0.107.7040]]
−	~~\|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558~~
−	~~\|JQL=project = NEXUS AND issue = NEXUS-7794 OR issue = NEXUS-7595 OR issue = NEXUS-8047 OR issue = NEXUS-6875 OR issue = NEXUS-7597~~
−	~~\|DeploymentTypeId=577e188b-36c5-4733-86a7-e1d0d6564aff~~
−	~~\|ReleaseDate=2022-01-06~~
−	~~\|MixedModeReleaseDate=2022-01-06~~
−	~~\|Highlight=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-8047~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|Content=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId.
−	~~\|LocalContent=Digital Channels interaction User Data must now contain the following keys~~: ~~'''nexus_contact''', '''sys_nexus_submedia''', and '''sys_nexus_session_id'''. Previously, Digital Channels interaction User Data was required to include '''ContactId'''.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-7794~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.
−	\|LocalContent=In the '''Communications''' tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-7597~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|Content=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.
−	\|LocalContent=PII rules for History now apply to the '''Communication''' and '''Conversation''' tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-7595~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|Content=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant.~~
−	~~\|LocalContent=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant~~.
−	~~\|SupportingDocumentation={{Link-AnywhereElse\|product=DES\|version=Current\|manual=Designer\|topic=StandardResponses\|anchor=accessible\|display text=Make images accessible}}~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=NEXUS-6875~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|Content=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition~~.
−	~~\|LocalContent=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition~~.
−	}}

@@ Line 11: / Line 11: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId.
-|LocalContent=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId.
+|LocalContent=Digital Channels interaction User Data must now contain the following keys: '''nexus_contact''', '''sys_nexus_submedia''', and '''sys_nexus_session_id'''. Previously, Digital Channels interaction User Data was required to include '''ContactId'''.
 }}
 {{Issue
@@ Line 17: / Line 17: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.
-|LocalContent=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.
+|LocalContent=In the '''Communications''' tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.
 }}
 {{Issue
@@ Line 23: / Line 23: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.
-|LocalContent=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.
+|LocalContent=PII rules for History now apply to the '''Communication''' and '''Conversation''' tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.
 }}
 {{Issue

@@ Line 30: / Line 30: @@
 |Content=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant.
 |LocalContent=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant.
 }}
 {{Issue

@@ Line 1: / Line 1: @@
 {{ComponentRN
 |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
-{{ComponentRN|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558|JQL=project = NEXUS AND issue = NEXUS-7794 OR issue = NEXUS-7595 OR issue = NEXUS-8047 OR issue = NEXUS-6875 OR issue = NEXUS-7597|ReleaseNumber=}}{{Issue|JiraType=Defect|TicketNumber=NEXUS-8047|Content=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId.|LocalContent=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId.|LastUpdated=December 20, 2021 8:09 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Defect|TicketNumber=NEXUS-7794|Content=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.|LocalContent=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again.|LastUpdated=December 21, 2021 9:12 AM|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Epic|TicketNumber=NEXUS-7597|Content=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.|LocalContent=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction.|LastUpdated=December 21, 2021 9:12 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Epic|TicketNumber=NEXUS-7595|Content=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant.|LocalContent=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant.|LastUpdated=December 21, 2021 9:29 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Epic|TicketNumber=NEXUS-6875|Content=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition.|LocalContent=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition.|LastUpdated=December 21, 2021 9:19 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}
+|JQL=project = NEXUS AND issue = NEXUS-7794 OR issue = NEXUS-7595 OR issue = NEXUS-8047 OR issue = NEXUS-6875 OR issue = NEXUS-7597