Draft:RN/AgentWorkspace/100.0.006.0471 - Revision history

WikiSysop: Redirected page to Draft:RN/AgentWorkspace/100.0.006.0478

2023-06-06T08:30:38Z

Redirected page to Draft:RN/AgentWorkspace/100.0.006.0478

WikiSysop at 11:30, May 30, 2023

2023-05-30T11:30:44Z

WikiSysop at 13:00, May 29, 2023

2023-05-29T13:00:45Z

WikiSysop at 12:30, May 29, 2023

2023-05-29T12:30:44Z

WikiSysop at 11:30, May 29, 2023

2023-05-29T11:30:44Z

WikiSysop: Created page with " {{ComponentRN|ComponentId=acaca529-aedd-4820-8557-4966ab8490db|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNu..."

2023-05-29T10:30:43Z

Created page with " {{ComponentRN|ComponentId=acaca529-aedd-4820-8557-4966ab8490db|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNu..."

New page

{{ComponentRN|ComponentId=acaca529-aedd-4820-8557-4966ab8490db|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNumber=WWE-3264|LastUpdated=May 26, 2023 6:12 AM|Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.|LocalContent=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Defect|TicketNumber=WWE-3240|LastUpdated=May 24, 2023 6:05 AM|Content=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.|LocalContent=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3192|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.|LocalContent=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3024|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior. |LocalContent=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior. |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3017|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.|LocalContent=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}

← Older revision		Revision as of 08:30, June 6, 2023
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/AgentWorkspace/100.0.006.0478]]
−	~~\|ComponentId=acaca529-aedd-4820-8557-4966ab8490db~~
−	~~\|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a~~
−	~~\|ReleaseDate=2023-05-30~~
−	~~\|PrivateEditionReleaseDate=2023-05-30~~
−	~~\|Highlight=Resolved issues.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-3264~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When voice.consultation.mark-done-on-release is set to false, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting voice.cancel-after-call-work-on-done option to true. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.
−	\|LocalContent=Agents can now see the ended consult calls that are not marked '''Done''' from a previous session or after a refresh. When this mode is configured and when the agent receives a regular call and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state if configured too. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls. <br>
−	'''For Private Edition''', set the '''voice.consultation.mark-done-on-release''' option to '''false''' to view the ended consult calls which are not marked '''Done''' from a previous session or after a refresh. When the agent receives a regular call now and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state when the '''voice.cancel-after-call-work-on-done''' option is set to '''true'''. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-3240~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=[WWE]~~[~~AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.~~[~~Private]~~:~~Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters~~. ~~Use the voice~~.~~dial-plan~~.~~format-number-before-match.enable option to enable this behavior.~~
−	~~\|LocalContent=Phone number is now formatted to remove unsupported characters before it is matched with a Dial Plan rule. Please contact your Genesys representative to enable this behavior.~~
−
−	'''For Private Edition''', use the '''voice.dial-plan.format-number-before-match.enable''' option to format the phone number to remove unsupported characters before it is matched with a Dial Plan rule.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-3192~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=[WWE~~]~~:[AWS] [Azure~~]:Agent Workspace an now consider the "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the email.reply.use-reply-to-address option to enable this behavior.
−	\|LocalContent=Agent Workspace can now consider the '''ReplyToAddress''' field from the parent inbound email to populate the '''To''' address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.
−
−	'''For Private Edition''', use the '''email.reply.use-reply-to-address''' option to enable to consider the '''ReplyToAddress''' field from the parent inbound email to populate the '''To''' address field of the outbound reply email.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-3024~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=[WWE][AWS] [Azure]:The emergency mode disabling Caller Id and most of all routing capabilities by the Dial Plan of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the 'emergency' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the voice.dial-plan.emergency.ignore-routing.enable option to enable this behavior.
−	\|LocalContent=The '''emergency''' mode disabling Caller Id and most of all routing capabilities by the '''Dial Plan of Agent Workspace''' can now completely ignore all routing configurations to dial directly matching numbers. Contact your Genesys Representative to enable this behavior.
−
−	'''For Private Edition''', use the '''voice.dial-plan.emergency.ignore-routing.enable''' option Dial Plan rule of Agent Workspace to completely ignore all routing configurations to dial directly matching numbers. Previously, this parameter would ignore any routing points configurations but still considered targets and actions that were configured for routing.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-3017~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.
−	\|LocalContent=The predefined sounds which can be configured in different options are now preloaded when starting the Agent Workspace. This reduces the delay when a tone is played for the first time during the agent session.
−	}}

@@ Line 11: / Line 11: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.
-|LocalContent=Agents can now see the consult calls that are not marked '''Done''' from a previous session or after a refresh. When this option is configured and when the agent receives a regular call and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls. <br>
+|LocalContent=Agents can now see the ended consult calls that are not marked '''Done''' from a previous session or after a refresh. When this mode is configured and when the agent receives a regular call and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state if configured too. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls. <br>
-'''For Private Edition''', set the '''voice.consultation.mark-done-on-release''' option to '''false''' to view the consult calls which are not marked '''Done''' from a previous session or after a refresh. When the agent receives a regular call now and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state when the '''voice.cancel-after-call-work-on-done''' option is set to '''true'''. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls.
+'''For Private Edition''', set the '''voice.consultation.mark-done-on-release''' option to '''false''' to view the ended consult calls which are not marked '''Done''' from a previous session or after a refresh. When the agent receives a regular call now and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state when the '''voice.cancel-after-call-work-on-done''' option is set to '''true'''. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls.
 }}
 {{Issue

@@ Line 5: / Line 5: @@
 |ReleaseDate=2023-05-30
 |PrivateEditionReleaseDate=2023-05-30
-|Highlight=Resolved issue and improvements.
+|Highlight=Resolved issues.
 }}
 {{Issue
@@ Line 11: / Line 11: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.
-|LocalContent=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.
+|LocalContent=Agents can now see the consult calls that are not marked '''Done''' from a previous session or after a refresh. When this option is configured and when the agent receives a regular call and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls. <br>
 }}
 {{Issue
@@ Line 17: / Line 18: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.
-|LocalContent=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.
+|LocalContent=Phone number is now formatted to remove unsupported characters before it is matched with a Dial Plan rule. Please contact your Genesys representative to enable this behavior.
 }}
 {{Issue
@@ Line 23: / Line 26: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.
-|LocalContent=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.
+|LocalContent=Agent Workspace can now consider the  '''ReplyToAddress''' field from the parent inbound email to populate the '''To''' address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.
 }}
 {{Issue
@@ Line 29: / Line 34: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior.
-|LocalContent=The '''emergency''' mode disabling Caller Id and most of all routing capabilities by the '''Dial Plan of Agent Workspace''' can now completely ignore all routing configurations to dial directly matching numbers. Contact Genesys to enable this behavior.
+|LocalContent=The '''emergency''' mode disabling Caller Id and most of all routing capabilities by the '''Dial Plan of Agent Workspace''' can now completely ignore all routing configurations to dial directly matching numbers. Contact your Genesys Representative to enable this behavior.
-For Private Edition, use the '''voice.dial-plan.emergency.ignore-routing.enable''' option Dial Plan rule of Agent Workspace to completely ignore all routing configurations to dial directly matching numbers. Previously, this parameter would ignore any routing points configurations but still considered targets and actions that were configured for routing.
+'''For Private Edition''', use the '''voice.dial-plan.emergency.ignore-routing.enable''' option Dial Plan rule of Agent Workspace to completely ignore all routing configurations to dial directly matching numbers. Previously, this parameter would ignore any routing points configurations but still considered targets and actions that were configured for routing.
 }}
 {{Issue
@@ Line 37: / Line 42: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.
-|LocalContent=The predefined sounds which can be configured in different options, are now preloaded when starting the Agent Workspace. This reduces the delay when a tone is played for the first time during the agent session.
+|LocalContent=The predefined sounds which can be configured in different options are now preloaded when starting the Agent Workspace. This reduces the delay when a tone is played for the first time during the agent session.
 }}

@@ Line 1: / Line 1: @@
 {{ComponentRN
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
-{{ComponentRN|ComponentId=acaca529-aedd-4820-8557-4966ab8490db|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNumber=WWE-3264|LastUpdated=May 26, 2023 6:12 AM|Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.|LocalContent=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Defect|TicketNumber=WWE-3240|LastUpdated=May 24, 2023 6:05 AM|Content=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.|LocalContent=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3192|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.|LocalContent=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3024|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior. |LocalContent=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior. |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3017|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.|LocalContent=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}
+|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC