Draft:RN/AgentWorkspace/100.0.004.0309 - Revision history

WikiSysop: Redirected page to Draft:RN/AgentWorkspace/100.0.004.0312

2023-03-13T12:01:10Z

Redirected page to Draft:RN/AgentWorkspace/100.0.004.0312

WikiSysop at 13:00, March 8, 2023

2023-03-08T13:00:46Z

WikiSysop at 02:30, March 8, 2023

2023-03-08T02:30:42Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Wor..."

2023-03-06T15:30:54Z

Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Wor..."

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2023-03-17
|Highlight=Resolved issues and improvements.
}}
{{Issue
|TicketNumber=WWE-2665
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS][Azure]:Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the *voice.consultation.mark-done-on-release* option to *false*.
|LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.

}}
{{Issue
|TicketNumber=WWE-2625
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=TBD
|LocalContent=TBD
}}
{{Issue
|TicketNumber=WWW-2608
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend.
}}
{{Issue
|TicketNumber=WWE-2584
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=TBD
|LocalContent=TBD
}}
{{Issue
|TicketNumber=WWE-2583
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=TBD
|LocalContent=TBD
}}
{{Issue
|TicketNumber=WWE-2456
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=TBD
|LocalContent=TBD
}}
{{Issue
|TicketNumber=WWE-2395
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][Azure]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.[Private]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.
|LocalContent=In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.

}}
{{Issue
|TicketNumber=WWE-2386
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.<media-type>.extend-timeout* to override the configuration per media.
|LocalContent=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.

}}
{{Issue
|TicketNumber=WWE-2346
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=_[WWE]:__[AWS][Azure][Private]:_The *Processed by* field is now set to *Unknown User* in History or Interaction Search when the related agent has been deleted. Previously, the *Processed by* field was empty in the same scenario.
|LocalContent=The '''Processed by''' field is now set to '''Unknown User''' in '''History''' or '''Interaction Search''' when the related agent has been deleted. Previously, the '''Processed by''' field was empty in the same scenario.
}}
{{Issue
|TicketNumber=WWE-1931
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[Private]:
|LocalContent=[WWE]:[Private]:
}}
{{Issue
|TicketNumber=GAPI-36932
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[Workspace API][Azure][AWS]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[GWS][PE]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[WWE]:[AWS][Azure][Private]:A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat.
|LocalContent=A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat.
}}
{{Issue
|TicketNumber=GAPI-36408
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS][Azure]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.[GWS] [PE]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost.
|LocalContent=Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.

}}

← Older revision		Revision as of 12:01, March 13, 2023
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/AgentWorkspace/100.0.004.0312]]
−	~~\|ComponentId=acaca529-aedd-4820-8557-4966ab8490db~~
−	\|JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1~~
−	~~\|ReleaseDate=2023-03-17~~
−	~~\|Highlight=Resolved issues and improvements.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2665~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=~~[~~WWE]~~[~~AWS][Azure]~~:Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the voice.consultation.mark-done-on-release option to false.
−	~~\|LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.~~
−	<!--For Private Edition, Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the '''voice.consultation.mark-done-on-release''' option to <code>false</~~code>.--!>-->~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2608~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2584~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=TBD~~
−	~~\|LocalContent=For the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.~~
−	~~<!--For Private Edition, for the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous one was done less than 5 seconds before.-->~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2583~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=TBD~~
−	~~\|LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.~~
−	~~<!--For Private Edition, for the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous one was done less than 5 seconds before.-->~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2395~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=[WWE]:[AWS][Azure]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.[Private]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.
−	\|LocalContent=In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.
−	<!--For Private Edition, in Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.--!>-->
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2386~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* interaction.native-toast.extend-timeout to extend the timeout duration of native toasts for all media types. * interaction.native-toast.<media-type>.extend-timeout to override the configuration per media.
−	\|LocalContent=Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.
−	~~<!--For Private Edition, to enable this feature, use the following options:~~
−
−	* '''interaction.native-toast.extend-timeout''' - to extend the timeout duration of native toasts for all media types.
−	* '''interaction.native-toast.<media-type>.extend-timeout''' - to override the configuration per media.-->
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2346~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=_[WWE]:__[AWS][Azure][Private]:_The Processed by field is now set to Unknown User in History or Interaction Search when the related agent has been deleted~~. ~~Previously, the Processed by field was empty in the same scenario~~.
−	~~\|LocalContent=The '''Processed by''' field is now set to '''Unknown User''' in '''History''' or '''Interaction Search''' when the related agent has been deleted~~. ~~Previously, the '''Processed by''' field was empty in the same scenario.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=GAPI-36932~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	~~\|Content=[Workspace API~~]~~[Azure][AWS~~]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[GWS][PE]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[WWE]:[AWS][Azure][Private]:A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat.
−	\|LocalContent=A Chat consultation received by an agent is now stopped if the main Chat interaction from which the consultation originated was placed in a queue or workbin. Previously, in such a situation, the Chat consultation was not stopped which affected the target agent capacity to receive a new chat.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=GAPI-36408~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=[WWE][AWS][Azure]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.[GWS] [PE]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost.
−	\|LocalContent=Agent Workspace now performs the SmartFailover recovery when the Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.
−	~~<!--For Private Edition, Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost.--!>-->~~
−	}}

@@ Line 14: / Line 14: @@
 }}
 {{Issue
-|TicketNumber=WWW-2608
+|TicketNumber=WWE-2608
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend.
@@ Line 31: / Line 31: @@
 |LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.
 <!--For Private Edition, for the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous one was done less than 5 seconds before.-->
 }}
 {{Issue
@@ Line 49: / Line 43: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.&lt;media-type&gt;.extend-timeout* to override the configuration per media.
-|LocalContent=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.
+|LocalContent=Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.
 <!--For Private Edition,  to enable this feature, use the following options:
@@ Line 71: / Line 65: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE][AWS][Azure]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.[GWS] [PE]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost.
-|LocalContent=Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.
+|LocalContent=Agent Workspace now performs the SmartFailover recovery when the Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.
 <!--For Private Edition, Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost.--!>-->
 }}

@@ Line 12: / Line 12: @@
 |LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.
 <!--For Private Edition, Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the '''voice.consultation.mark-done-on-release''' option to <code>false</code>.--!>-->
 }}
 {{Issue
@@ Line 28: / Line 22: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=TBD
-|LocalContent=TBD
+|LocalContent=For the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.
 }}
 {{Issue
@@ Line 34: / Line 29: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=TBD
-|LocalContent=TBD
+|LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.
 }}
 {{Issue
@@ Line 40: / Line 36: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=TBD
-|LocalContent=TBD
+|LocalContent=For Private Edition, configuration of the Dial Plan has been improved so that you can reject a call without generating a dial operation. The specification of Dial Plan rules has been improved by supporting the '''reject''' parameter.
 }}
 {{Issue
@@ Line 64: / Line 60: @@
 |Content=_[WWE]:__[AWS][Azure][Private]:_The *Processed by* field is now set to *Unknown User* in History or Interaction Search when the related agent has been deleted. Previously, the *Processed by* field was empty in the same scenario.
 |LocalContent=The '''Processed by''' field is now set to '''Unknown User''' in '''History''' or '''Interaction Search''' when the related agent has been deleted. Previously, the '''Processed by''' field was empty in the same scenario.
 }}
 {{Issue
@@ Line 75: / Line 65: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[Workspace API][Azure][AWS]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[GWS][PE]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[WWE]:[AWS][Azure][Private]:A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat.
-|LocalContent=A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat.
+|LocalContent=A Chat consultation received by an agent is now stopped if the main Chat interaction from which the consultation originated was placed in a queue or workbin. Previously, in such a situation, the Chat consultation was not stopped which affected the target agent capacity to receive a new chat.
 }}
 {{Issue