Draft:RN/AgentWorkspace/100.0.002.0161 - Revision history

WikiSysop: Redirected page to Draft:RN/AgentWorkspace/100.0.003.0235

2023-02-01T07:54:39Z

Redirected page to Draft:RN/AgentWorkspace/100.0.003.0235

WikiSysop at 10:00, January 20, 2023

2023-01-20T10:00:55Z

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WikiSysop at 13:45, January 19, 2023

2023-01-19T13:45:43Z

WikiSysop at 03:01, January 17, 2023

2023-01-17T03:01:01Z

WikiSysop at 14:31, January 16, 2023

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WikiSysop at 17:15, January 12, 2023

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2023-01-12T14:46:28Z

← Older revision		Revision as of 07:54, February 1, 2023
Line 1:		Line 1:
−	~~{{ComponentRN~~	+	#REDIRECT [[Draft:RN/AgentWorkspace/100.0.003.0235]]
−	~~\|ComponentId=acaca529-aedd-4820-8557-4966ab8490db~~
−	~~\|JQL=labels = wwe-january-23 ORDER BY created DESC~~
−	~~\|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1~~
−	~~\|ReleaseDate=2023-01-19~~
−	~~\|Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2247~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=[WWE][AWS][Azure]The End call button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as Done. Previously, in such scenarios, the End Call button was disabled.[Private]:[Approved Text]: The End call button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as Done. Previously, in such scenarios, the End Call button was disabled.
−	\|LocalContent=The '''End call''' button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as '''Done'''. Previously, in such scenarios, the '''End Call''' button was disabled.
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2214~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=[WWE][AWS][Azure]:Agent Desktop {color:#bf2600}now correctly displays{color} the segmentation color in interaction toast even if {color:#bf2600}there is {color}no specified Toast Data. -This can be- {color:#bf2600}You can set {color}the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:{color:#bf2600}The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.{color}
−	\|LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color.
−	<!-- For Private Edition, the segmentation color is now displayed correctly in the top border of toasts as specified in the interaction.case-data.frame-color option even if the toast.case-data.format-business-attribute option is targeting a non-existing business attribute object or an existing business attribute object with no values. -->
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2155~~
−	~~\|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1~~
−	\|Content=[WWE][AWS][Azure]:For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the Party Action menu.[Private]:[Approved text]: For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the Party Action menu.
−	~~\|LocalContent=For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the '''Party Action''' menu.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2126~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	\|Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior.
−	\|LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing '''answer''' or '''auto-answer''' call operations. To enable this feature, contact your Genesys Representative.
−
−	~~Previously, if a user with the PSTN device '''answered''' or '''auto-answered''' a call from Agent Workspace, a warning message was displayed.~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-2018~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|Content=[WWE][AWS]~~[Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results
−	~~\|LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the~~ [~~https~~://~~docs~~.~~genesys~~.~~com/Documentation/OU/8~~.~~1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation.~~
−	~~<!-- For Private Edition, use the outbound.call-result-values option to configure Call Results. -->~~
−	}}
−	~~{{Issue~~
−	~~\|TicketNumber=WWE-1768~~
−	~~\|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72~~
−	~~\|Content=_[WWE]:__[AWS~~]~~[Azure~~]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the chat-nexus.interaction-bar.tooltip-enabled option in the Agent or Agent Group Annex to enable this feature.
−	\|LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature.
−	<!-- For Private Edition, use the chat-nexus.interaction-bar.tooltip-enabled option in the Agent or Agent Group Annex to enable this feature. Contact your Genesys Representative to get more details about this option. -->
−	}}

@@ Line 17: / Line 17: @@
 |Content=[WWE][AWS][Azure]:Agent Desktop &lbrace;color:#bf2600&rbrace;now correctly displays&lbrace;color&rbrace; the segmentation color in interaction toast even if &lbrace;color:#bf2600&rbrace;there is &lbrace;color&rbrace;no specified Toast Data. -This can be- &lbrace;color:#bf2600&rbrace;You can set &lbrace;color&rbrace;the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:&lbrace;color:#bf2600&rbrace;The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.&lbrace;color&rbrace;
 |LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color.
 <!-- For Private Edition, the segmentation color is now displayed correctly in the top border of toasts as specified in the interaction.case-data.frame-color option even if the toast.case-data.format-business-attribute option is targeting a non-existing business attribute object or an existing business attribute object with no values. -->
 }}
 {{Issue
@@ Line 29: / Line 28: @@
 |TicketNumber=WWE-2126
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior.
 |LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing '''answer''' or '''auto-answer''' call operations. To enable this feature, contact your Genesys Representative.
@@ Line 40: / Line 38: @@
 |Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results
 |LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation.
 <!-- For Private Edition, use the outbound.call-result-values option to configure Call Results. -->
 }}
 {{Issue
@@ Line 48: / Line 45: @@
 |Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature.
 |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature.
 <!-- For Private Edition, use the chat-nexus.interaction-bar.tooltip-enabled option in the Agent or Agent Group Annex to enable this feature. Contact your Genesys Representative to get more details about this option. -->
 }}

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=labels = wwe-january-23 ORDER BY created DESC
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2023-01-19
 |Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
 }}
@@ Line 19: / Line 18: @@
 |LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color.
-'''For Private Edition''', the segmentation color is now displayed correctly in the top border of toasts as specified in the '''interaction.case-data.frame-color''' option even if the '''toast.case-data.format-business-attribute''' option is targeting a non-existing business attribute object or an existing business attribute object with no values.
+<!-- For PE release -->'''For Private Edition''', the segmentation color is now displayed correctly in the top border of toasts as specified in the '''interaction.case-data.frame-color''' option even if the '''toast.case-data.format-business-attribute''' option is targeting a non-existing business attribute object or an existing business attribute object with no values.-->
 }}
 {{Issue
@@ Line 42: / Line 41: @@
 |LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation.
-'''For Private Edition''', use the '''outbound.call-result-values''' option to configure Call Results.
+<!-- For PE release -->'''For Private Edition''', use the '''outbound.call-result-values''' option to configure Call Results.-->
 }}
 {{Issue
@@ Line 50: / Line 49: @@
 |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature.
-'''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the '''Agent''' or '''Agent Group Annex''' to enable this feature. Contact your Genesys Representative to get more details about this option.
+<!-- For PE release -->'''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the '''Agent''' or '''Agent Group Annex''' to enable this feature. Contact your Genesys Representative to get more details about this option.-->
 }}

@@ Line 50: / Line 50: @@
 |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature.
-'''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the '''Agent''' or '''Agent Group Annex''' to enable this feature.
+'''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the '''Agent''' or '''Agent Group Annex''' to enable this feature. Contact your Genesys Representative to get more details about this option.
 }}

@@ Line 3: / Line 3: @@
 |JQL=labels = wwe-january-23 ORDER BY created DESC
 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
-|ReleaseDate=2023-01-17
+|ReleaseDate=2023-01-19
-|PrivateEditionReleaseDate=2023-01-17
+|PrivateEditionReleaseDate=2023-01-19
 |Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
 }}
@@ Line 40: / Line 40: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results
-|LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation
+|LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation.
 }}
 {{Issue

@@ Line 17: / Line 17: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE][AWS][Azure]:Agent Desktop &lbrace;color:#bf2600&rbrace;now correctly displays&lbrace;color&rbrace; the segmentation color in interaction toast even if &lbrace;color:#bf2600&rbrace;there is &lbrace;color&rbrace;no specified Toast Data. -This can be- &lbrace;color:#bf2600&rbrace;You can set &lbrace;color&rbrace;the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:&lbrace;color:#bf2600&rbrace;The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.&lbrace;color&rbrace;
-|LocalContent=Agent Desktop now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color - for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color.
+|LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color - for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color.
 '''For Private Edition''', the '''toast.case-data.format-business-attribute''' option (targeting a non existing business attribute object or an existing business attribute object with no values) now correctly displays the color of its top border based on the segmentation color.