WikiSysop at 14:41, January 17, 2020

2020-01-17T14:41:14Z

Jumunn at 13:31, September 13, 2019

2019-09-13T13:31:03Z

New page

{{Article
|Standalone=No
|DisplayName=R--Configuration Options
|Platform=PureEngage
|TocName=R--Configuration Options
|Context=

Genesys Predictive Routing uses configuration options to enable you to specify certain behaviors. Options relating to the AI Core Services (AICS) and the strategy subroutines are configured in a Transaction List object, configured in Genesys Administrator in the following location: '''PROVISIONING > Routing/eServices > Transactions > List Objects > DEV > AgentScoring'''.

{{NoteFormat|Before release 9.0.009.01, AI Core Services (AICS) was known as Journey Optimization Platform (JOP).}}

Agent State Connector (ASC) has its own <tt>Application</tt> object, where you configure options relating to specifically to ASC functionality.

*{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=PredictiveRouteDataCfg|display text=Predictive_Route_DataCfg Transaction List Object Options}}. Some functionality has multiple options controlling the desired behavior:
**{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=agtOccupancy|display text=Agent Occupancy Options}}
**{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=scoreThreshold|display text=Agent Holdout Options}}
**{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=dynIxnPriority|display text=Dynamic Interaction Priority Options}}
*{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ASCOptions|display text=Agent State Connector Configuration Options}}
**{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=upload|display text={{Editgrn_open}}Data Upload Options{{Editgrn_close}}}}
**{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=logOptions|display text=ASC Log Options}}

{{AnchorDiv|PredictiveRouteDataCfg}}

|Section={{Section
|sectionHeading=Predictive_Route_DataCfg Transaction List Object Options
|Type=Structured
|gif=No
|anchor=Predictive_Route_DataCfgTransactionListObjectOptions
|alignment=Vertical
|image=
|structuredtext=
{{AnchorDiv|credentials}}
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ab-test-time-slice|display text=ab-test-time-slice}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=context-id-key|display text=context-id-key}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=default-agent-score|display text=default-agent-score}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=emergency-scoring-token|display text=emergency-scoring-token}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=format-as-map|display text=format-as-map}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=global-map-timeout|display text=global-map-timeout}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=login-status-expression|display text=login-status-expression}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=log-to-api|display text=log-to-api}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=max-score|display text=max-score}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=orig-connid-key|display text=orig-connid-key}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=overload-control-timeout|display text=overload-control-timeout}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-password|display text={{Editgrn_open}}password{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-api-key|display text={{Editgrn_open}}platform-api-key{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-auth-url|display text={{Editgrn_open}}platform-auth-url{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-logging-url|display text={{Editgrn_open}}platform-logging-url{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-scoring-url|display text={{Editgrn_open}}platform-scoring-url{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-username|display text={{Editgrn_open}}platform-username{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=prr-mode|display text=prr-mode}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=scoring-token-expiration|display text=scoring-token-expiration}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=send-user-event|display text=send-user-event}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=setreadycondition-timeout|display text={{Editgrn_open}}setreadycondition-timeout{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=udata-keys-to-exclude|display text=udata-keys-to-exclude}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=use-action-filters|display text=use-action-filters}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=use-crm-query|display text=use-crm-query}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=use-double-selection|display text=use-double-selection}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=use-login-status|display text=use-login-status}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=use-setreadycondition|display text={{Editgrn_open}}use-setreadycondition{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=vq-for-reporting|display text=vq-for-reporting}}

{{AnchorDiv|agtOccupancy}}
===Agent Occupancy Options===
''Agent occupancy'' is the percentage of time that an agent is working while logged in, a service objective that can be specified when building a staffing forecast. Agent occupancy data is taken from Stat Server by URS using the SData function. Stat Server collects agent occupancy data using the StatAgentOccupancy statistic.
The routing strategy filters agents by occupancy in the ScoreIdealAgent callback subroutine. The agent occupancy results are used to sort the agents in the target agent group; over-occupied agents drop down lower in the sorted list.

{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=agent-occupancy-factor|display text=agent-occupancy-factor}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=agent-occupancy-threshold|display text=agent-occupancy-threshold}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=use-agent-occupancy|display text=use-agent-occupancy}}
{{AnchorDiv|scoreThreshold}}

===Agent Holdout Options===
Agent hold-out enables you to have an interaction wait a specified time, even when an agent has become available, if the available agent is has a low score for the interaction and there is a chance a better-matched agent might become available within the configured time window.

{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=initial-threshold-timeout|display text=initial-threshold-timeout}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=score-base-threshold|display text=score-base-threshold}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=threshold-relaxation-step|display text=threshold-relaxation-step}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=threshold-relaxation-timeout|display text=threshold-relaxation-timeout}}

{{AnchorDiv|dynIxnPriority}}
===Dynamic Interaction Priority Options===
If an interaction has a low score for all targeted agents, it can stay in a queue for a long time. To avoid such situations, you can configure a schedule for incremental priority increases. The schedule is set once for each interaction processed by GPR. The following options control interaction priority increments.

{{NoteFormat|If you already use priority increments for the strategy into which you are inserting the GPR subroutines, you doo not need to configure these options. If you are using priority increments only for predictive routing, use the following options to configure it.}}

{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=priority-increment|display text=priority-increment}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=priority-init-interval|display text=priority-init-interval}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=priority-interval|display text=priority-interval}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=set-dynamic-priority|display text=set-dynamic-priority}}

{{AnchorDiv|ab-test-time-slice}}{{GPR///}}

{{AnchorDiv|context-id-key}}{{GPR///}}

{{AnchorDiv|default-agent-score}}{{GPR///}}

{{AnchorDiv|emergency-scoring-token}}{{GPR///}}

{{AnchorDiv|format-as-map}}{{GPR///}}

{{AnchorDiv|global-map-timeout}}{{GPR///}}

{{AnchorDiv|login-status-expression}}{{GPR///}}

{{AnchorDiv|log-to-api}}{{GPR///}}

{{AnchorDiv|max-score}}{{GPR///}}

{{AnchorDiv|orig-connid-key}}{{GPR///}}

{{AnchorDiv|overload-control-timeout}}{{GPR///}}

{{AnchorDiv|jop-password}}{{GPR///}}

{{AnchorDiv|jop-api-key}}{{GPR///}}

{{AnchorDiv|jop-auth-url}}{{GPR///}}

{{AnchorDiv|jop-logging-url}}{{GPR///}}

{{AnchorDiv|jop-scoring-url}}{{GPR///}}

{{AnchorDiv|jop-username}}{{GPR///}}

{{AnchorDiv|prr-mode}}{{GPR///}}

{{AnchorDiv|scoring-token-expiration}}{{GPR///}}

{{AnchorDiv|send-user-event}}{{GPR///}}

{{AnchorDiv|setreadycondition-timeout}}{{GPR///}}

{{AnchorDiv|udata-keys-to-exclude}}{{GPR///}}

{{AnchorDiv|use-action-filters}}{{GPR///}}

{{AnchorDiv|use-crm-query}}{{GPR///}}

{{AnchorDiv|use-double-selection}}{{GPR///}}

{{AnchorDiv|use-login-status}}{{GPR///}}

{{AnchorDiv|use-setreadycondition}}{{GPR///}}

{{AnchorDiv|vq-for-reporting}}{{GPR///}}

----

{{AnchorDiv|agent-occupancy-factor}}{{GPR///}}

{{AnchorDiv|agent-occupancy-threshold}}{{GPR///}}

{{AnchorDiv|use-agent-occupancy}}{{GPR///}}

----

{{AnchorDiv|initial-threshold-timeout}}{{GPR///}}

{{AnchorDiv|score-base-threshold}}{{GPR///}}

{{AnchorDiv|threshold-relaxation-step}}{{GPR///}}

{{AnchorDiv|threshold-relaxation-timeout}}{{GPR///}}

----

{{AnchorDiv|priority-increment}}{{GPR///}}

{{AnchorDiv|priority-init-interval}}{{GPR///}}

{{AnchorDiv|priority-interval}}{{GPR///}}

{{AnchorDiv|set-dynamic-priority}}{{GPR///}}

{{AnchorDiv|ASCOptions}}

|fullwidth=No
}}{{Section
|sectionHeading=Agent State Connector Configuration Options
|Type=Structured
|gif=No
|anchor=AgentStateConnectorConfigurationOptions
|alignment=Vertical
|image=
|structuredtext=

*{{Editgrn_open}}Unless otherwise noted, the options in the {{Link-SomewhereInThisManual|topic=cfgOptions|anchor=default-section|display text='''default'''}} section apply to ''all'' ASC releases.{{Editgrn_close}}
*{{Editgrn_open}}The options in the {{Link-SomewhereInThisManual|topic=cfgOptions|anchor=dataset-name|display text='''dataset-name'''}} sections apply only to ASC release 9.0.016.xx and higher.{{Editgrn_close}}
{{AnchorDiv|upload}}
===Data Upload Options===
The following options are used to configure the data upload functionality introduced in ASC release 9.0.016.00 (given in the format [''section_name'']:''option_name'').

'''[default]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=cfg-check-interval|display text={{Editgrn_open}}cfg-check-interval-seconds{{Editgrn_close}}}} 
'''[default]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=max-num-errors|display text={{Editgrn_open}}max-num-errors{{Editgrn_close}}}} 
'''[default]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=upload-service|display text={{Editgrn_open}}upload-service{{Editgrn_close}}}} 

'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=apply-column-prefix|display text={{Editgrn_open}}apply-column-prefix{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=chunk-size|display text={{Editgrn_open}}chunk-size{{Editgrn_close}}}} 

'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=csv-separator|display text={{Editgrn_open}}csv-separator{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=data-type|display text={{Editgrn_open}}data-type{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=drop-columns|display text={{Editgrn_open}}drop-columns{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=end-date|display text={{Editgrn_open}}end-date{{Editgrn_close}}}} 

'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=join|display text={{Editgrn_open}}join{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=join-keys|display text={{Editgrn_open}}join-keys{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=join-type|display text={{Editgrn_open}}join-type{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=location|display text={{Editgrn_open}}location{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=output-location|display text={{Editgrn_open}}output-location{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=processing-priority|display text={{Editgrn_open}}processing-priority{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=processing-scheduled-at|display text={{Editgrn_open}}processing-scheduled-at{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=sql-query|display text={{Editgrn_open}}sql-query{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=start-date|display text={{Editgrn_open}}start-date{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=update-period|display text={{Editgrn_open}}update-period{{Editgrn_close}}}} 
'''[dataset-{name}]''':{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=upload-dataset|display text={{Editgrn_open}}upload-dataset{{Editgrn_close}}}}


{{AnchorDiv|default-section}}

===[default] Section===
Configure the following options in the '''[default]''' section:

{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=agents-batch-size|display text=agents-batch-size}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=auto-schema-discovery|display text=auto-schema-discovery}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=cfg-check-interval|display text={{Editgrn_open}}cfg-check-interval-seconds{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=cfg-reading-threads-size|display text=cfg-reading-threads-size}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=cfg-retry-request-attempts|display text=cfg-retry-request-attempts}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=confserv-monitoring-reconnect-count|display text=confserv-monitoring-reconnect-count}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=confserv-monitoring-reconnect-min|display text=confserv-monitoring-reconnect-min}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=filter-by-groups|display text=filter-by-groups}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=filter-by-skills|display text=filter-by-skills}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ignore-ascii-characters|display text=ignore-ascii-characters}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ignore-employee-ids|display text=ignore-employee-ids}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ignore-person-annex-sections|display text=ignore-person-annex-sections}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=include-person-annex-sections|display text=include-person-annex-sections}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=include-groups|display text=include-groups}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=include-skills|display text=include-skills}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=max-num-errors|display text={{Editgrn_open}}max-num-errors{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=max-num-features|display text={{Editgrn_open}}max-num-features{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-password-asc|display text={{Editgrn_open}}password{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-api-key-asc|display text={{Editgrn_open}}platform-api-key{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-base-url|display text={{Editgrn_open}}platform-base-url{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-update-thread-wait-timeout|display text={{Editgrn_open}}platform-update-thread-wait-timeout{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=upload-service|display text={{Editgrn_open}}platform-upload-service{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=jop-username-asc|display text={{Editgrn_open}}platform-username{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=reset-jop-on-startup|display text=reset-jop-on-startup}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=skip-groups|display text=skip-groups}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ss-custom-statistic-name|display text=ss-custom-statistic-name}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ss-subscription-timeout|display text=ss-subscription-timeout}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ss-monitoring-reconnect-count|display text=ss-monitoring-reconnect-count}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ss-monitoring-reconnect-min|display text=ss-monitoring-reconnect-min}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=stat-srv-ws-conn|display text=stat-srv-ws-conn}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=timebased-statistic-interval|display text=timebased-statistic-interval}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=threads-max-size|display text=threads-max-size}}

{{AnchorDiv|agents-batch-size}}
{{GPR///}}

{{AnchorDiv|auto-schema-discovery}}
{{GPR///}}

{{AnchorDiv|cfg-check-interval}}
{{GPR///}}

{{AnchorDiv|cfg-reading-threads-size}}
{{GPR///}}

{{AnchorDiv|cfg-retry-request-attempts}}
{{GPR///}}

{{AnchorDiv|confserv-monitoring-reconnect-count}}
{{GPR///}}

{{AnchorDiv|confserv-monitoring-reconnect-min}}
{{GPR///}}

{{AnchorDiv|filter-by-groups}}
{{GPR///}}

{{AnchorDiv|filter-by-skills}}
{{GPR///}}

{{AnchorDiv|ignore-ascii-characters}}
{{GPR///}}

{{AnchorDiv|ignore-employee-ids}}
{{GPR///}}

{{AnchorDiv|ignore-person-annex-sections}}
{{GPR///}}

{{AnchorDiv|include-person-annex-sections}}
{{GPR///}}

{{AnchorDiv|include-groups}}
{{GPR///}}

{{AnchorDiv|include-skills}}
{{GPR///}}

{{AnchorDiv|max-num-errors}}
{{GPR///}}

{{AnchorDiv|max-num-features}}
{{GPR///}}

{{AnchorDiv|jop-password-asc}}
{{GPR///}}

{{AnchorDiv|jop-api-key-asc}}
{{GPR///}}

{{AnchorDiv|jop-base-url}}
{{GPR///}}

{{AnchorDiv|jop-update-thread-wait-timeout}}
{{GPR///}}

{{AnchorDiv|upload-service}}
{{GPR///}}

{{AnchorDiv|jop-username-asc}}
{{GPR///}}

{{AnchorDiv|reset-jop-on-startup}}
{{GPR///}}

{{AnchorDiv|skip-groups}}
{{GPR///}}

{{AnchorDiv|ss-custom-statistic-name}}
{{GPR///}}

{{AnchorDiv|ss-subscription-timeout}}
{{GPR///}}

{{AnchorDiv|ss-monitoring-reconnect-count}}
{{GPR///}}

{{AnchorDiv|ss-monitoring-reconnect-min}}
{{GPR///}}

{{AnchorDiv|stat-srv-ws-conn}}
{{GPR///}}

{{AnchorDiv|timebased-statistic-interval}}
{{GPR///}}

{{AnchorDiv|threads-max-size}}
{{GPR///}}

{{AnchorDiv|dataset-name}}

===[dataset-{name}] Section===
The term ''dataset-{name}'' is a placeholder for any number of user-defined sections. The options described below specify the configuration parameters for that particular Dataset. When you create a section, replace ''{name}'' with the actual name of a Dataset as configured in AICS.
{{NoteFormat|The section names ''dataset-customers'' and ''dataset-agents'' are reserved for the Customer Profile and Agent Profile Datasets.}}

{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=apply-column-prefix|display text={{Editgrn_open}}apply-column-prefix{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=chunk-size|display text={{Editgrn_open}}chunk-size{{Editgrn_close}}}} 

{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=csv-separator|display text={{Editgrn_open}}csv-separator{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=data-type|display text={{Editgrn_open}}data-type{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=drop-columns|display text={{Editgrn_open}}drop-columns{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=end-date|display text={{Editgrn_open}}end-date{{Editgrn_close}}}} 

{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=join|display text={{Editgrn_open}}join{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=join-keys|display text={{Editgrn_open}}join-keys{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=join-type|display text={{Editgrn_open}}join-type{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=location|display text={{Editgrn_open}}location{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=output-location|display text={{Editgrn_open}}output-location{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=processing-priority|display text={{Editgrn_open}}processing-priority{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=processing-scheduled-at|display text={{Editgrn_open}}processing-scheduled-at{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=sql-query|display text={{Editgrn_open}}sql-query{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=start-date|display text={{Editgrn_open}}start-date{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=update-period|display text={{Editgrn_open}}update-period{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=upload-dataset|display text={{Editgrn_open}}upload-dataset{{Editgrn_close}}}}

{{AnchorDiv|apply-column-prefix}}
{{GPR///}}

{{AnchorDiv|chunk-size}}
{{GPR///}}


{{AnchorDiv|csv-separator}}
{{GPR///}}

{{AnchorDiv|data-type}}
{{GPR///}}

{{AnchorDiv|drop-columns}}
{{GPR///}}

{{AnchorDiv|end-date}}
{{GPR///}}

{{AnchorDiv|join}}
{{GPR///}}

{{AnchorDiv|join-keys}}
{{GPR///}}

{{AnchorDiv|join-type}}
{{GPR///}}

{{AnchorDiv|location}}
{{GPR///}}

{{AnchorDiv|output-location}}
{{GPR///}}

{{AnchorDiv|processing-priority}}
{{GPR///}}

{{AnchorDiv|processing-scheduled-at}}
{{GPR///}}

{{AnchorDiv|sql-query}}
{{GPR///}}

{{AnchorDiv|start-date}}
{{GPR///}}

{{AnchorDiv|update-period}}
{{GPR///}}

{{AnchorDiv|upload-dataset}}
{{GPR///}}


{{AnchorDiv|logOptions}}

===[log] Section===
Configure the following options in the '''[log]''' section:


{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=standard|display text=standard}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=all|display text={{Editgrn_open}}all{{Editgrn_close}}}} 
{{Link-SomewhereInThisManual|topic=cfgOptions|anchor=verbose|display text=verbose}}

{{AnchorDiv|standard}}
{{GPR///}}

{{AnchorDiv|all}}
{{GPR///}}

{{AnchorDiv|verbose}}
{{GPR///}}

|fullwidth=No
}}
}}

Draft:GPR/9.0.0/Deployment/cfgOptions - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 14:41, January 17, 2020

Jumunn: 1 revision imported

Jumunn at 13:31, September 13, 2019

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=R--Configuration Options
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=R--Configuration Options
 |Context=

@@ Line 24: / Line 24: @@
 |Section={{Section
 |sectionHeading=Predictive_Route_DataCfg Transaction List Object Options
 |anchor=Predictive_Route_DataCfgTransactionListObjectOptions
 |alignment=Vertical
 |structuredtext=
 {{AnchorDiv|credentials}}
@@ Line 181: / Line 181: @@
 }}{{Section
 |sectionHeading=Agent State Connector Configuration Options
 |anchor=AgentStateConnectorConfigurationOptions
 |alignment=Vertical
 |structuredtext=

← Older revision	Revision as of 13:31, September 13, 2019
(No difference)

Draft:GPR/9.0.0/Deployment/cfgOptions - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 14:41, January 17, 2020

Jumunn: 1 revision imported

Jumunn at 13:31, September 13, 2019

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"