Draft:ATC/Current/AgentGuide/PureEngage - Revision history

Bgrenon: Redirected page to Draft:ATC/Current/AgentGuide/GenesysEngage

2020-07-15T17:22:03Z

Redirected page to Draft:ATC/Current/AgentGuide/GenesysEngage

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:07:07Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:13Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:50:36Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 14:13, January 17, 2020

2020-01-17T14:13:38Z

Mwest at 14:51, July 4, 2019

2019-07-04T14:51:38Z

DannaShirley at 15:30, May 14, 2019

2019-05-14T15:30:27Z

DannaShirley at 18:34, April 18, 2019

2019-04-18T18:34:52Z

DannaShirley: Created page with "{{Article |Standalone=No |DisplayName=PureEngage |Platform=PureEngage |TocName=PureEngage |Context=An agent's experience in PureEngage |Section={{Section |sectionHeading=test..."

2019-04-18T18:34:09Z

Created page with "{{Article |Standalone=No |DisplayName=PureEngage |Platform=PureEngage |TocName=PureEngage |Context=An agent's experience in PureEngage |Section={{Section |sectionHeading=test..."

New page

{{Article
|Standalone=No
|DisplayName=PureEngage
|Platform=PureEngage
|TocName=PureEngage
|Context=An agent's experience in PureEngage
|Section={{Section
|sectionHeading=test - replace
|Type=Unstructured
|Status=No
}}
}}

← Older revision		Revision as of 17:22, July 15, 2020
Line 1:		Line 1:
−	~~{{Article~~	+	#REDIRECT [[Draft:ATC/Current/AgentGuide/GenesysEngage]]
−	~~\|Standalone=No~~
−	~~\|DisplayName=An agent's experience in Genesys Engage~~
−	~~\|Platform=GenesysEngage-onpremises~~
−	~~\|TocName=Genesys Engage~~
−	~~\|ComingSoon=No~~
−	~~\|Context={{MINTYDOCSPRODUCT}} presents customer journey information to agents.~~
−	~~\|Section={{Section~~
−	~~\|sectionHeading=Customer journey information in Genesys Engage~~
−	~~\|Standalone=No~~
−	~~\|ComingSoon=No~~
−	~~\|alignment=Vertical~~
−	~~\|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you see a new tab in your Genesys Engage Workspace when you receive the interaction.~~
−	~~\|fullwidth=No~~
−	~~\|Status=No~~
−	~~}}{{Section~~
−	~~\|sectionHeading=Agent Desktop~~
−	~~\|Standalone=No~~
−	~~\|ComingSoon=No~~
−	~~\|alignment=Vertical~~
−	~~\|structuredtext=In Agent Desktop (Workspace Web Edition), customer journey information appears on the '''Journey''' tab.~~
−	~~\|fullwidth=No~~
−	~~\|Status=No~~
−	~~}}{{Section~~
−	~~\|sectionHeading=Workspace Desktop Edition~~
−	~~\|Standalone=No~~
−	~~\|ComingSoon=No~~
−	~~\|alignment=Vertical~~
−	~~\|structuredtext=In Workspace Desktop Edition, customer journey information appears on the '''Altocloud''' tab.~~
−	~~\|fullwidth=No~~
−	~~\|Status=No~~
−	~~}}{{Section~~
−	~~\|sectionHeading=See detailed journey information~~
−	~~\|anchor=BlendedTabImage.png~~
−	~~\|Standalone=No~~
−	~~\|ComingSoon=No~~
−	~~\|alignment=Vertical~~
−	~~\|structuredtext=On the tab, you can access the following information, which is updated as you interact with the visitor:~~
−	* {{#~~mintydocs_link:topic=Customer journey}}~~
−	* {{#mintydocs_link:topic=Matched segments}}
−	* {{#mintydocs_link:topic=Outcome scores}}
−	* {{#mintydocs_link:topic=Additional information}}
−	~~\|fullwidth=No~~
−	~~\|Status=No~~
−	~~}}{{Section~~
−	~~\|sectionHeading=Hide and show information~~
−	~~\|Standalone=No~~
−	~~\|ComingSoon=No~~
−	~~\|alignment=Horizontal~~
−	~~\|image=HideShow.png~~
−	~~\|Media=Image~~
−	~~\|structuredtext=To streamline your view of customer information, click '''Hide'''. Click '''Show''' to see the information again.~~
−	~~\|fullwidth=No~~
−	~~\|Status=No~~
−	~~}}{{Section~~
−	~~\|sectionHeading=For more information~~
−	~~\|Standalone=No~~
−	~~\|ComingSoon=No~~
−	~~\|alignment=Vertical~~
−	~~\|structuredtext=* Genesys Engage cloud:~~ [~~https~~://~~docs.genesys.com~~/~~Documentation/PSAAS/Public/Agent/ADAltocloud Genesys Engage cloud Agent's Guide~~]
−	* Genesys Engage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Altocloud Chat Interaction]
−	~~\|fullwidth=No~~
−	~~\|Status=No~~
−	}}
−	}}

@@ Line 58: / Line 58: @@
 |ComingSoon=No
 |alignment=Vertical
-|structuredtext=* Genesys Engage Cloud: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADAltocloud Genesys Engage Cloud Agent's Guide]
+|structuredtext=* Genesys Engage cloud: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADAltocloud Genesys Engage cloud Agent's Guide]
 * Genesys Engage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Altocloud Chat Interaction]
 |fullwidth=No

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=An agent's experience in PureEngage
+|DisplayName=An agent's experience in Genesys Engage
 |Platform=GenesysEngage-onpremises
-|TocName=PureEngage
+|TocName=Genesys Engage
 |ComingSoon=No
 |Context={{MINTYDOCSPRODUCT}} presents customer journey information to agents.
 |Section={{Section
-|sectionHeading=Customer journey information in PureEngage
+|sectionHeading=Customer journey information in Genesys Engage
 |Standalone=No
 |ComingSoon=No
 |alignment=Vertical
-|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you see a new tab in your PureEngage Workspace when you receive the interaction.
+|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you see a new tab in your Genesys Engage Workspace when you receive the interaction.
 |fullwidth=No
 |Status=No
@@ Line 58: / Line 58: @@
 |ComingSoon=No
 |alignment=Vertical
-|structuredtext=* PureEngage Cloud: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADAltocloud PureEngage Cloud Agent's Guide]
+|structuredtext=* Genesys Engage Cloud: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADAltocloud Genesys Engage Cloud Agent's Guide]
-* PureEngage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Altocloud Chat Interaction]
+* Genesys Engage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Altocloud Chat Interaction]
 |fullwidth=No
 |Status=No
 }}
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=An agent's experience in PureEngage
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |TocName=PureEngage
 |ComingSoon=No

@@ Line 8: / Line 8: @@
 |Section={{Section
 |sectionHeading=Customer journey information in PureEngage
-|Type=Structured
+|Standalone=No
 |alignment=Vertical
 |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you see a new tab in your PureEngage Workspace when you receive the interaction.
 |fullwidth=No
@@ Line 16: / Line 16: @@
 }}{{Section
 |sectionHeading=Agent Desktop
-|Type=Structured
+|Standalone=No
 |alignment=Vertical
 |structuredtext=In Agent Desktop (Workspace Web Edition), customer journey information appears on the '''Journey''' tab.
 |fullwidth=No
@@ Line 24: / Line 24: @@
 }}{{Section
 |sectionHeading=Workspace Desktop Edition
-|Type=Structured
+|Standalone=No
 |alignment=Vertical
 |structuredtext=In Workspace Desktop Edition, customer journey information appears on the '''Altocloud''' tab.
 |fullwidth=No
@@ Line 32: / Line 32: @@
 }}{{Section
 |sectionHeading=See detailed journey information
 |anchor=BlendedTabImage.png
 |alignment=Vertical
 |structuredtext=On the tab, you can access the following information, which is updated as you interact with the visitor:
 * {{#mintydocs_link:topic=Customer journey}}
@@ Line 45: / Line 45: @@
 }}{{Section
 |sectionHeading=Hide and show information
-|Type=Structured
+|Standalone=No
 |alignment=Horizontal
 |image=HideShow.png
-|gif=No
+|Media=Image
 |structuredtext=To streamline your view of customer information, click '''Hide'''. Click '''Show''' to see the information again.
 |fullwidth=No
@@ Line 54: / Line 55: @@
 }}{{Section
 |sectionHeading=For more information
-|Type=Structured
+|Standalone=No
 |alignment=Vertical
 |structuredtext=* PureEngage Cloud: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADAltocloud PureEngage Cloud Agent's Guide]
 * PureEngage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Altocloud Chat Interaction]