Draft:ATC/Current/AgentGuide/An agent's experience - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:38:15Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:10Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:53Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 14:13, January 17, 2020

2020-01-17T14:13:06Z

DannaShirley at 19:48, May 13, 2019

2019-05-13T19:48:18Z

DannaShirley at 19:47, May 13, 2019

2019-05-13T19:47:12Z

DannaShirley: Created page with "{{Article |Standalone=No |DisplayName=An agent's experience |Platform=PureEngage, PureConnect, PureCloud |TocName=An agent's experience |ComingSoon=No |Context={{MINTYDOCSPROD..."

2019-05-13T19:45:28Z

Created page with "{{Article |Standalone=No |DisplayName=An agent's experience |Platform=PureEngage, PureConnect, PureCloud |TocName=An agent's experience |ComingSoon=No |Context={{MINTYDOCSPROD..."

New page

{{Article
|Standalone=No
|DisplayName=An agent's experience
|Platform=PureEngage, PureConnect, PureCloud
|TocName=An agent's experience
|ComingSoon=No
|Context={{MINTYDOCSPRODUCT}} displays customer journey information to agents.
|Section={{Section
|Type=Unstructured
|Status=No
}}
}}

@@ Line 8: / Line 8: @@
 |Section={{Section
 |sectionHeading=Customer journey information
-|Type=Structured
+|Standalone=No
 |alignment=Vertical
 |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, customer journey information appears when you pick up the interaction. You must have the appropriate {{MINTYDOCSPRODUCT}} permissions to view the customer journey information.<p class="mw_paragraph">You can access the following information, which is updated as you interact with the visitor:
 <ul><li>{{#mintydocs_link:topic=Customer journey}}</li><li>{{#mintydocs_link:topic=Matched segments}}</li><li>{{#mintydocs_link:topic=Outcome scores}}</li><li>{{#mintydocs_link:topic=Additional information}}</li></ul>

@@ Line 15: / Line 15: @@
 |fullwidth=No
 |Status=No
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=An agent's experience
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |TocName=An agent's experience
 |ComingSoon=No