Draft:ATC/Current/AdminGuide/Get Started PureEngage - Revision history

Bgrenon: Redirected page to Draft:ATC/Current/AdminGuide/Get Started GenesysEngage-onpremises

2020-07-15T17:07:45Z

Redirected page to Draft:ATC/Current/AdminGuide/Get Started GenesysEngage-onpremises

Bgrenon at 17:03, July 15, 2020

2020-07-15T17:03:11Z

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:05:27Z

Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:32Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:50:08Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley at 18:37, June 9, 2020

2020-06-09T18:37:23Z

DannaShirley at 18:21, June 9, 2020

2020-06-09T18:21:32Z

DannaShirley at 18:01, June 9, 2020

2020-06-09T18:01:58Z

DannaShirley at 18:01, June 9, 2020

2020-06-09T18:01:37Z

DannaShirley at 17:48, June 8, 2020

2020-06-08T17:48:49Z

← Older revision		Revision as of 17:07, July 15, 2020
Line 1:		Line 1:
−	~~{{Article~~	+	#REDIRECT [[Draft:ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises]]
−	~~\|Standalone=No~~
−	~~\|DisplayName=Get started with Altocloud for Genesys Engage on-premises~~
−	~~\|TocName=Genesys Engage on-premises~~
−	~~\|Context=Genesys Engage premises-based customers should complete these initial tasks in order to use {{MINTYDOCSPRODUCT}}.~~
−	~~\|ComingSoon=No~~
−	~~\|Platform=GenesysEngage-onpremises~~
−	~~\|Prereq=~~
−	~~\|Section={{Section~~
−	~~\|sectionHeading=Overview~~
−	~~\|anchor=~~
−	~~\|alignment=Vertical~~
−	~~\|Media=~~
−	~~\|image=~~
−	~~\|structuredtext=~~#[[~~#PrepPlat\|Prepare your platform]].~~
−	~~#[[#permissions\|Assign permissions to your users]].~~
−	~~#Learn about {{MINTYDOCSPRODUCT}}'s {{Link-SomewhereInThisVersion\|manual=AdminGuide\|topic=About_tracking\|display text=tracking capabilities}} and how to {{Link-Standalone\|topic=~~ATC/~~GPEandWidgets\|display text=prepare widgets for {{MINTYDOCSPRODUCT}}}}. Then {{#mintydocs_link:topic=Tracking_snippet\|link text=update your webpages with the {{MINTYDOCSPRODUCT}} tracking snippet}}.~~
−	~~#{{Link-SomewhereInThisProduct\|version=~~Current\|manual=AdminGuide\|topic=Web_tracking\|display text=Configure Web tracking}}.{{NoteFormat\|Initially, configure only the {{Link-SomewhereInThisVersion\|manual=AdminGuide\|topic=Web_tracking\|anchor=AllowedDomains\|display text=allowed domains}}. Then use {{Link-AnywhereElse\|product=ATC\|version=Current\|manual=AdminGuide\|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events. After basic tracking works, configure the rest of the web tracking settings.\|2}}
−	~~#{{Link-SomewhereInThisVersion\|manual=AdminGuide\|topic=About_segments\|display text=Create segments}}~~
−	~~#{{Link-SomewhereInThisVersion\|manual=AdminGuide\|topic=About_outcomes\|display text=Create outcomes.}}~~
−	~~#{{Link-SomewhereInThisVersion\|manual=AdminGuide\|topic=About_actions\|display text=Build actions.}}~~
−	~~#{{Link-SomewhereInThisVersion\|manual=~~AdminGuide~~\|topic=About_action_maps\|display text=Build action maps.}}~~
−	~~#{{Link-SomewhereInThisProduct\|version=Current\|manual=AdminGuide\|topic=Live_Now\|display text=Use LiveNow to see customer activity on your website}}.<br~~ />
−	~~\|structuredtextwide=~~
−	~~\|FAQHeading=~~
−	~~\|Status=No~~
−	~~}}{{Section~~
−	~~\|sectionHeading=Prepare your platform~~
−	~~\|anchor=PrepPlat~~
−	~~\|alignment=Vertical~~
−	~~\|Media=~~
−	~~\|image=~~
−	~~\|structuredtext=*[https://all.docs.genesys.com/Draft:PEC~~-~~Hybrid/Current/Admin/About Provision Genesys Engage hybrid integrations.~~]
−	*{{#mintydocs_link:topic=ATC/Genesys EngagePrereqs\|standalone\|link text=Verify prerequisites for Genesys Engage hybrid deployments.}}
−	*{{#mintydocs_link:topic=About\|manual=WDEPlugin\|version=Current\|link text=Deploy the Genesys Altocloud Plugin for Workspace Desktop Edition.}}
−	*{{#mintydocs_link:topic=About\|manual=PacingServiceDeployment\|version=Current\|link text=Configure the Agent Pacing Service.}}
−	~~\|structuredtextwide=~~
−	~~\|FAQHeading=~~
−	~~\|Status=No~~
−	~~}}{{Section~~
−	~~\|sectionHeading=Assign Altocloud permissions~~
−	~~\|anchor=permissions~~
−	~~\|alignment=Vertical~~
−	~~\|Media=~~
−	~~\|image=~~
−	\|structuredtext=You manage Altocloud permissions in the Genesys Cloud '''Admin''' menu under '''People & Permissions'''. For information on how to assign these permissions to your users, see [https://help.mypurecloud.com/?p=195191 Altocloud permissions overview.]
−	~~\|structuredtextwide=~~
−	~~\|FAQHeading=~~
−	~~\|Status=No~~
−	}}
−	~~\|PageType=Article~~
−	}}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Get started with Altocloud for Genesys Engage Premises
+|DisplayName=Get started with Altocloud for Genesys Engage on-premises
-|TocName=Genesys Engage Premises
+|TocName=Genesys Engage on-premises
 |Context=Genesys Engage premises-based customers should complete these initial tasks in order to use {{MINTYDOCSPRODUCT}}.
 |ComingSoon=No

@@ Line 44: / Line 44: @@
 |Media=
 |image=
-|structuredtext=You manage Altocloud permissions in the PureCloud '''Admin''' menu under '''People & Permissions'''. For information on how to assign these permissions to your users, see [https://help.mypurecloud.com/?p=195191 Altocloud permissions overview.]
+|structuredtext=You manage Altocloud permissions in the Genesys Cloud '''Admin''' menu under '''People & Permissions'''. For information on how to assign these permissions to your users, see [https://help.mypurecloud.com/?p=195191 Altocloud permissions overview.]
 |structuredtextwide=
 |FAQHeading=

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Get started with Altocloud for PureEngage Premises
+|DisplayName=Get started with Altocloud for Genesys Engage Premises
-|TocName=PureEngage Premises
+|TocName=Genesys Engage Premises
-|Context=PureEngage premises-based customers should complete these initial tasks in order to use {{MINTYDOCSPRODUCT}}.
+|Context=Genesys Engage premises-based customers should complete these initial tasks in order to use {{MINTYDOCSPRODUCT}}.
 |ComingSoon=No
 |Platform=GenesysEngage-onpremises
@@ Line 31: / Line 31: @@
 |Media=
 |image=
-|structuredtext=*[https://all.docs.genesys.com/Draft:PEC-Hybrid/Current/Admin/About Provision PureEngage hybrid integrations.]
+|structuredtext=*[https://all.docs.genesys.com/Draft:PEC-Hybrid/Current/Admin/About Provision Genesys Engage hybrid integrations.]
-*{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Verify prerequisites for PureEngage hybrid deployments.}}
+*{{#mintydocs_link:topic=ATC/Genesys EngagePrereqs|standalone|link text=Verify prerequisites for Genesys Engage hybrid deployments.}}
 *{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Deploy the Genesys Altocloud Plugin for Workspace Desktop Edition.}}
 *{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}}

@@ Line 5: / Line 5: @@
 |Context=PureEngage premises-based customers should complete these initial tasks in order to use {{MINTYDOCSPRODUCT}}.
 |ComingSoon=No
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Prereq=
 |Section={{Section

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=PureEngage
 |Section={{Section
 |sectionHeading=Overview
 |alignment=Vertical
 |structuredtext=#[[#PrepPlat|Prepare your platform]].
 #[[#permissions|Assign permissions to your users]].
-#Learn about {{MINTYDOCSPRODUCT}}'s {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking|display text=tracking capabilities}} and then {{#mintydocs_link:topic=Tracking_snippet|link text=update your webpages with the {{MINTYDOCSPRODUCT}} tracking snippet}}.
+#Learn about {{MINTYDOCSPRODUCT}}'s {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking|display text=tracking capabilities}} and how to {{Link-Standalone|topic=ATC/GPEandWidgets|display text=prepare widgets for {{MINTYDOCSPRODUCT}}}}. Then {{#mintydocs_link:topic=Tracking_snippet|link text=update your webpages with the {{MINTYDOCSPRODUCT}} tracking snippet}}.
 #{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure Web tracking}}.{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}
@@ Line 18: / Line 22: @@
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Build action maps.}}
 #{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Use LiveNow to see customer activity on your website}}.<br />
 |Status=No
 }}{{Section
@@ Line 23: / Line 29: @@
 |anchor=PrepPlat
 |alignment=Vertical
 |structuredtext=*[https://all.docs.genesys.com/Draft:PEC-Hybrid/Current/Admin/About Provision PureEngage hybrid integrations.]
 *{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Verify prerequisites for PureEngage hybrid deployments.}}
 *{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Deploy the Genesys Altocloud Plugin for Workspace Desktop Edition.}}
 *{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}}
 |Status=No
 }}{{Section
@@ Line 32: / Line 42: @@
 |anchor=permissions
 |alignment=Vertical
 |structuredtext=You manage Altocloud permissions in the PureCloud '''Admin''' menu under '''People & Permissions'''. For information on how to assign these permissions to your users, see [https://help.mypurecloud.com/?p=195191 Altocloud permissions overview.]
 |Status=No
 }}
 |PageType=Article
 }}

Draft:ATC/Current/AdminGuide/Get Started PureEngage - Revision history

Bgrenon: Redirected page to Draft:ATC/Current/AdminGuide/Get Started GenesysEngage-onpremises

Bgrenon at 17:03, July 15, 2020

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley at 18:37, June 9, 2020

DannaShirley at 18:21, June 9, 2020

DannaShirley at 18:01, June 9, 2020

DannaShirley at 18:01, June 9, 2020

DannaShirley at 17:48, June 8, 2020

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"