Developer/APIbyService - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:41Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

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Ed.jamer@genesys.com: Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:19:54Z

Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:11:26Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

2021-11-09T21:07:32Z

Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

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Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:57Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Danna.shirley@genesys.com: Published

2021-09-30T17:52:00Z

Published

Danna.shirley@genesys.com: Published

2021-04-23T10:06:36Z

Published

Julie.munn@genesys.com: Published

2021-04-15T19:21:09Z

Published

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Danna.shirley@genesys.com: Published

2021-04-15T16:11:52Z

Published

Julie.munn@genesys.com at 19:40, February 22, 2021

2021-02-22T19:40:09Z

@@ Line 18: / Line 18: @@
 <span class="api-heading">Developer Centers, SDKs, and Forums</span>
-<span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Multicloud CX], [https://developer.genesys.com/home/ Gxxx Exxx on-premises]
+<span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Multicloud CX], [https://developer.genesys.com/home/ Genesys Engage on-premises]
-<span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud],  [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Multicloud CX], [https://developer.genesys.com/resources/ Gxxx Exxx on-premises]
+<span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud],  [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Multicloud CX], [https://developer.genesys.com/resources/ Genesys Engage on-premises]
-<span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Multicloud CX and Gxxx Exxx on-premises]
+<span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Multicloud CX and Genesys Engage on-premises]
@@ Line 70: / Line 70: @@
 <span class="api-item">External Contacts</span> [https://developer.genesys.cloud/api/rest/v2/externalcontacts/index.html Genesys Cloud]
-<span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Gxxx Exxx on-premises]
+<span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage on-premises]
 <span class="api-item">Open messaging</span> [https://developer.genesys.cloud/api/digital/openmessaging/ Genesys Cloud]
@@ Line 76: / Line 76: @@
 <span class="api-item">WebChat</span> [https://developer.genesys.cloud/api/digital/webchat/ Genesys Cloud]
-<span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Gxxx Exxx on-premises]
+<span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage on-premises]
 <span class="api-item">Web messaging </span>[https://developer.genesys.cloud/api/digital/webmessaging/ Gensys Cloud]
@@ Line 89: / Line 89: @@
 <span class="api-item">Outbound</span> [https://developer.genesys.cloud/api/rest/v2/outbound/index.html Genesys Cloud]
-<span class="api-item">Engage (Soundbite)</span> [https://docs.genesys.com/Documentation/EGAG/Current/PostAPI/httppost Gxxx Exxx on-premises]
+<span class="api-item">Engage (Soundbite)</span> [https://docs.genesys.com/Documentation/EGAG/Current/PostAPI/httppost Genesys Engage on-premises]
 </div>
 <div class="api-block">
@@ Line 109: / Line 109: @@
 <span class="api-heading">'''Telecom'''</span>
-<span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys Multicloud CX Gxxx Exxx on-premises]
+<span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys Multicloud CX Genesys Engage on-premises]
 <span class="api-item">Telephony</span> [https://developer.genesys.cloud/api/rest/v2/telephonyprovidersedge/index.html Genesys Cloud]
@@ Line 120: / Line 120: @@
 <span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Multicloud CX}}
-<span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Genesys Engage on-premises]
 <span class="api-item">Conversations</span> [https://developer.genesys.cloud/api/rest/v2/conversations/index.html Genesys Cloud]
@@ Line 130: / Line 130: @@
 <span class="api-item">Flows</span> [https://developer.genesys.cloud/api/rest/v2/flows/index.html Genesys Cloud]
-<span class="api-item">Genesys Interaction SDK</span> [https://docs.genesys.com/Documentation/GDP Gxxx Exxx on-premises]
+<span class="api-item">Genesys Interaction SDK</span> [https://docs.genesys.com/Documentation/GDP Genesys Engage on-premises]
-<span class="api-item">Genesys Predictive Routing</span> [https://developer.genesys.com/predictiveroutingapi/ Gxxx Exxx on-premises]
+<span class="api-item">Genesys Predictive Routing</span> [https://developer.genesys.com/predictiveroutingapi/ Genesys Engage on-premises]
 <span class="api-item">Greetings</span> [https://developer.genesys.cloud/api/rest/v2/greetings/index.html Genesys Cloud]
@@ Line 167: / Line 167: @@
 <span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud]
-<span class="api-item">Genesys Interaction Analytics</span> [https://docs.genesys.com/Documentation/SPMI/Closed/Closed/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Genesys Interaction Analytics</span> [https://docs.genesys.com/Documentation/SPMI/Closed/Closed/Welcome Genesys Engage on-premises]
-<span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome Genesys Engage on-premises]
-<span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/9.0/API/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/9.0/API/Welcome Genesys Engage on-premises]
 <span class="api-item">Quality Management</span> [https://developer.genesys.cloud/api/rest/v2/quality/index.html Genesys Cloud]
-<span class="api-item">Workforce Management</span> [https://developer.genesys.cloud/api/rest/v2/workforcemanagement/index.html Genesys Cloud], [https://docs.genesys.com/Documentation/WM Gxxx Exxx on-premises]
+<span class="api-item">Workforce Management</span> [https://developer.genesys.cloud/api/rest/v2/workforcemanagement/index.html Genesys Cloud], [https://docs.genesys.com/Documentation/WM Genesys Engage on-premises]
 </div>
 <div class="api-block">
@@ Line 188: / Line 188: @@
 <span class="api-item">GDPR</span> [https://developer.genesys.cloud/api/rest/v2/generaldataprotectionregulation/index.html Genesys Cloud]
-<span class="api-item">Genesys Knowledge Center</span> [https://docs.genesys.com/Documentation/KC/latest/API/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Genesys Knowledge Center</span> [https://docs.genesys.com/Documentation/KC/latest/API/Welcome Genesys Engage on-premises]
-<span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome Genesys Engage on-premises]
 <span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys Multicloud CX]
-<span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome Genesys Engage on-premises]
 <span class="api-item">Groups</span> [https://developer.genesys.cloud/api/rest/v2/groups/index.html Genesys Cloud]
@@ Line 202: / Line 202: @@
 <span class="api-item">Integrations</span> [https://developer.genesys.cloud/api/rest/v2/integrations/index.html Genesys Cloud]
-<span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Multicloud CX], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Multicloud CX], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome Genesys Engage on-premises]
 <span class="api-item">Languages</span> [https://developer.genesys.cloud/api/rest/v2/languages/index.html Genesys Cloud]
@@ Line 234: / Line 234: @@
 <span class="api-item">Utilities</span> [https://developer.genesys.cloud/api/rest/v2/utilities/index.html Genesys Cloud]
-<span class="api-item">Web Services</span> [https://docs.genesys.com/Documentation/HTCC/8.5.2/API/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Web Services</span> [https://docs.genesys.com/Documentation/HTCC/8.5.2/API/Welcome Genesys Engage on-premises]
 <span class="api-item">Widgets</span> [https://developer.genesys.cloud/api/rest/v2/widgets/index.html Genesys Cloud]
@@ Line 240: / Line 240: @@
 <span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys Multicloud CX]
-<span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome Gxxx Exxx on-premises]
+<span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome Genesys Engage on-premises]
 <span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys Multicloud CX]
 </div>
 </div>

@@ Line 109: / Line 109: @@
 <span class="api-heading">'''Telecom'''</span>
-<span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys Engage Gxxx Exxx on-premises]
+<span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys Multicloud CX Gxxx Exxx on-premises]
 <span class="api-item">Telephony</span> [https://developer.genesys.cloud/api/rest/v2/telephonyprovidersedge/index.html Genesys Cloud]

@@ Line 18: / Line 18: @@
 <span class="api-heading">Developer Centers, SDKs, and Forums</span>
-<span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Engage cloud], [https://developer.genesys.com/home/ Genesys Engage On-Premises]
+<span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Multicloud CX], [https://developer.genesys.com/home/ Genesys Engage On-Premises]
-<span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud],  [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Engage cloud], [https://developer.genesys.com/resources/ Genesys Engage On-Premises]
+<span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud],  [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Multicloud CX], [https://developer.genesys.com/resources/ Genesys Engage On-Premises]
-<span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Engage cloud and Genesys Engage On-Premises]
+<span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Multicloud CX and Genesys Engage On-Premises]
@@ Line 64: / Line 64: @@
 <span class="api-item">Predictive Engagement</span> [https://all.docs.genesys.com/ATC/Current/SDK/About All platforms]
-<span class="api-item">Chat</span> {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=Genesys Engage cloud}}
+<span class="api-item">Chat</span> {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=Genesys Multicloud CX}}
-<span class="api-item">Co-browse</span> {{Link-AnywhereElse|product=PEC-COB|version=Current|manual=Developer|topic=GCB|display text=Genesys Engage cloud}}
+<span class="api-item">Co-browse</span> {{Link-AnywhereElse|product=PEC-COB|version=Current|manual=Developer|topic=GCB|display text=Genesys Multicloud CX}}
 <span class="api-item">External Contacts</span> [https://developer.genesys.cloud/api/rest/v2/externalcontacts/index.html Genesys Cloud]
@@ Line 85: / Line 85: @@
 <span class="api-heading">'''Outbound'''</span>
-<span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys Engage cloud]
+<span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys Multicloud CX]
 <span class="api-item">Outbound</span> [https://developer.genesys.cloud/api/rest/v2/outbound/index.html Genesys Cloud]
@@ Line 94: / Line 94: @@
 <span class="api-heading">'''Unified Communications and Collaborations'''</span>
-<span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys Engage cloud]
+<span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys Multicloud CX]
 <span class="api-item">Content Management</span> [https://developer.genesys.cloud/api/rest/v2/contentmanagement/index.html Genesys Cloud]
@@ Line 104: / Line 104: @@
 <span class="api-item">Notification</span> [https://developer.genesys.cloud/api/rest/v2/notifications/notification_service.html Genesys Cloud]
-<span class="api-item">Third-Party Messaging</span>[https://developer.genesyscloud.com/reference/thirdpartymessaging/ Genesys Engage cloud]
+<span class="api-item">Third-Party Messaging</span>[https://developer.genesyscloud.com/reference/thirdpartymessaging/ Genesys Multicloud CX]
 </div>
 <div class="api-block">
@@ Line 118: / Line 118: @@
 <span class="api-item">Analytics</span> [https://developer.genesys.cloud/api/rest/v2/analytics/ Genesys Cloud]
-<span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Engage cloud}}
+<span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Multicloud CX}}
 <span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Genesys Engage On-Premises]
@@ Line 124: / Line 124: @@
 <span class="api-item">Conversations</span> [https://developer.genesys.cloud/api/rest/v2/conversations/index.html Genesys Cloud]
-<span class="api-item">Engagement (GES)</span> [https://developer.genesyscloud.com/reference/engagement/index.html Genesys Engage cloud]
+<span class="api-item">Engagement (GES)</span> [https://developer.genesyscloud.com/reference/engagement/index.html Genesys Multicloud CX]
 <span class="api-item">Fax</span> [https://developer.genesys.cloud/api/rest/v2/fax/index.html Genesys Cloud]
@@ Line 148: / Line 148: @@
 <span class="api-item">Stations</span> [https://developer.genesys.cloud/api/rest/v2/stations/index.html Genesys Cloud]
-<span class="api-item">Statistics</span> [https://developer.genesyscloud.com/reference/statistics/index.html Genesys Engage cloud]
+<span class="api-item">Statistics</span> [https://developer.genesyscloud.com/reference/statistics/index.html Genesys Multicloud CX]
 <span class="api-item">User Recordings</span> [https://developer.genesys.cloud/api/rest/v2/userrecordings/index.html Genesys Cloud]
@@ Line 184: / Line 184: @@
 <span class="api-item">Billing</span> [https://developer.genesys.cloud/api/rest/v2/billing/index.html Genesys Cloud]
-<span class="api-item">Cloud Data Download Service</span> [https://developer.genesyscloud.com/reference/cdds/index.html Genesys Engage cloud]
+<span class="api-item">Cloud Data Download Service</span> [https://developer.genesyscloud.com/reference/cdds/index.html Genesys Multicloud CX]
 <span class="api-item">GDPR</span> [https://developer.genesys.cloud/api/rest/v2/generaldataprotectionregulation/index.html Genesys Cloud]
@@ Line 192: / Line 192: @@
 <span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome Genesys Engage On-Premises]
-<span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys Engage cloud]
+<span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys Multicloud CX]
 <span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome Genesys Engage On-Premises]
@@ Line 202: / Line 202: @@
 <span class="api-item">Integrations</span> [https://developer.genesys.cloud/api/rest/v2/integrations/index.html Genesys Cloud]
-<span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Engage cloud], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome Genesys Engage On-Premises]
+<span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Multicloud CX], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome Genesys Engage On-Premises]
 <span class="api-item">Languages</span> [https://developer.genesys.cloud/api/rest/v2/languages/index.html Genesys Cloud]
@@ Line 214: / Line 214: @@
 <span class="api-item">Organization Authorization</span> [https://developer.genesys.cloud/api/rest/v2/organizationauthorization/index.html Genesys Cloud]
-<span class="api-item">Provisioning</span> [https://developer.genesyscloud.com/reference/provisioning/index.html Genesys Engage cloud]
+<span class="api-item">Provisioning</span> [https://developer.genesyscloud.com/reference/provisioning/index.html Genesys Multicloud CX]
 <span class="api-item">Genesys Cloud Embeddable Framework</span> [https://developer.genesys.cloud/api/embeddable-framework/index.html Genesys Cloud]
@@ Line 226: / Line 226: @@
 <span class="api-item">Search</span> [https://developer.genesys.cloud/api/rest/v2/search/index.html Genesys Cloud]
-<span class="api-item">Service Client</span> {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=ServiceClientAPI|display text=Genesys Engage cloud}}
+<span class="api-item">Service Client</span> {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=ServiceClientAPI|display text=Genesys Multicloud CX}}
 <span class="api-item">Tokens</span> [https://developer.genesys.cloud/api/rest/v2/tokens/index.html Genesys Cloud]
@@ Line 238: / Line 238: @@
 <span class="api-item">Widgets</span> [https://developer.genesys.cloud/api/rest/v2/widgets/index.html Genesys Cloud]
-<span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys Engage cloud]
+<span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys Multicloud CX]
 <span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome Genesys Engage On-Premises]
-<span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys Engage cloud]
+<span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys Multicloud CX]
 </div>
 </div>

@@ Line 29: / Line 29: @@
 <span class="api-subheading">Featured blueprints</span>
-*[https://developer.genesys.cloud/blueprints/genesys-cloud-for-salesforce-sdk-dnclist-example/ Update a Genesys Cloud Do Not Contact list with the Genesys Cloud for Salesforce SDK]
+*[https://developer.genesys.cloud/blueprints/lambda-premise-blueprint/ Access an on-premies database from an AWS Lambda]
 *[https://developer.genesys.cloud/blueprints/automated-callback-blueprint/ Automate callbacks using always-running campaigns and data actions]
 *[https://developer.genesys.cloud/blueprints/chat-translator-blueprint/ Build a chat translation assistant with the AWS Translate service]
 *[https://developer.genesys.cloud/blueprints/ All blueprints]
@@ Line 42: / Line 52: @@
 <span class="api-subheading">Featured developer guides</span>
-* [https://developer.genesys.cloud/guides/chat-translation-application/ Chat translation assistant]
+*[https://developer.genesys.cloud/guides/chat-translation-application/ Chat translation assistant]
 </div>

@@ Line 39: / Line 39: @@
 *[https://developer.genesys.cloud/blog/2021-02-03-Caching-in-flows/ Designing Architect flow data actions for resiliency]
 *[https://developer.genesys.cloud/blog/ All blogs]
 </div>

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
 |DisplayName=APIs by Service
 |Context=This page lists specific API content by Genesys technology area.
 |ComingSoon=No
 }}
@@ Line 22: / Line 22: @@
 <span class="api-item">Forums</span> [https://developer.mypurecloud.com/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Engage cloud and Genesys Engage On-Premises]
 </div>
 =='''APIs by Technology Area'''==
 <div class="col-md-6">
 <div class="api-block">
-<span class="api-heading">Digital</span>
+<span class="api-heading">'''Digital messaging and engagement'''</span>
 <span class="api-item">Alerting</span> [https://developer.mypurecloud.com/api/rest/v2/alerting/ Genesys Cloud]
@@ Line 40: / Line 55: @@
 <span class="api-item">External Contacts</span> [https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html Genesys Cloud]
-<span class="api-item">Genesys Co-browse</span> [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage On-Premises]
+<span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage On-Premises]
-<span class="api-item">Messaging</span> [https://developer.mypurecloud.com/api/rest/v2/messaging/index.html Genesys Cloud]
+<span class="api-item">Open messaging</span> [https://developer.genesys.cloud/api/digital/openmessaging/ Genesys Cloud]
-<span class="api-item">WebChat</span> [https://developer.mypurecloud.com/api/rest/v2/webchat/index.html Genesys Cloud]
+<span class="api-item">WebChat</span> [https://developer.genesys.cloud/api/digital/webchat/ Genesys Cloud]
 <span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage On-Premises]
 <span class="api-item">Widgets</span> [https://all.docs.genesys.com/WID/HIW#How_Widgets_works All platforms]
 </div>
 <div class="api-block">
-<span class="api-heading">Outbound</span>
+<span class="api-heading">'''Outbound'''</span>
 <span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys Engage cloud]
@@ Line 60: / Line 77: @@
 </div>
 <div class="api-block">
-<span class="api-heading">Unified Communications and Collaborations</span>
+<span class="api-heading">'''Unified Communications and Collaborations'''</span>
 <span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys Engage cloud]
@@ Line 75: / Line 92: @@
 </div>
 <div class="api-block">
-<span class="api-heading">Telecom</span>
+<span class="api-heading">'''Telecom'''</span>
 <span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESA Genesys Engage On-Premises]
@@ Line 82: / Line 99: @@
 </div>
 <div class="api-block">
-<span class="api-heading">Inbound</span>
+<span class="api-heading">'''Inbound'''</span>
 <span class="api-item">Analytics</span> [https://developer.mypurecloud.com/api/rest/v2/analytics/ Genesys Cloud]
@@ Line 124: / Line 141: @@
 </div>
 <div class="col-md-6"><div class="api-block">
-<span class="api-heading">Self-Service & Automation</span>
+<span class="api-heading">'''Self-Service & Automation'''</span>
 <span class="api-item">Architect</span> [https://developer.mypurecloud.com/api/rest/v2/architect/ Genesys Cloud]
 </div>
 <div class="api-block">
-<span class="api-heading">Workforce Engagement Management</span>
+<span class="api-heading">'''Workforce Engagement Management'''</span>
 <span class="api-item">Architect</span> [https://developer.mypurecloud.com/api/rest/v2/architect/ Genesys Cloud]
@@ Line 144: / Line 163: @@
 </div>
 <div class="api-block">
-<span class="api-heading">Open Platform</span>
+<span class="api-heading">'''Open Platform'''</span>
 <span class="api-item">Authorization</span> [https://developer.mypurecloud.com/api/rest/v2/authorization/index.html Genesys Cloud]

@@ Line 34: / Line 34: @@
 <span class="api-item">Predictive Engagement</span> [https://all.docs.genesys.com/ATC/Current/SDK/About All platforms]
-<span class="api-item">Chat</span> [https://all.docs.genesys.com/WID/Current/SDK/WebChat-combined#Overview Genesys Engage cloud]
+<span class="api-item">Chat</span> {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=Genesys Engage cloud}}
-<span class="api-item">Co-browse</span> [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/Co-browse Genesys Engage cloud]
+<span class="api-item">Co-browse</span> {{Link-AnywhereElse|product=PEC-COB|version=Current|manual=Developer|topic=GCB|display text=Genesys Engage cloud}}
 <span class="api-item">External Contacts</span> [https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html Genesys Cloud]
@@ Line 71: / Line 71: @@
 <span class="api-item">Notification</span> [https://developer.mypurecloud.com/api/rest/v2/notifications/notification_service.html Genesys Cloud]
 </div>
 <div class="api-block">
@@ Line 84: / Line 86: @@
 <span class="api-item">Analytics</span> [https://developer.mypurecloud.com/api/rest/v2/analytics/ Genesys Cloud]
-<span class="api-item">Callback</span> [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/GES Genesys Engage cloud]
+<span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Engage cloud}}
 <span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Genesys Engage On-Premises]
@@ Line 135: / Line 137: @@
 <span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome Genesys Engage On-Premises]
-<span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/DRAFT/API/Prerequisites Genesys Engage On-Premises]
+<span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/9.0/API/Welcome Genesys Engage On-Premises]
 <span class="api-item">Quality Management</span> [https://developer.mypurecloud.com/api/rest/v2/quality/index.html Genesys Cloud]
@@ Line 190: / Line 192: @@
 <span class="api-item">Search</span> [https://developer.mypurecloud.com/api/rest/v2/search/index.html Genesys Cloud]
-<span class="api-item">Service Client</span> [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ServiceClientAPI Genesys Engage cloud]
+<span class="api-item">Service Client</span> {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=ServiceClientAPI|display text=Genesys Engage cloud}}
 <span class="api-item">Tokens</span> [https://developer.mypurecloud.com/api/rest/v2/tokens/index.html Genesys Cloud]