DES/Current/Designer/UserIntBlocks - Revision history

Brian.marshall@genesys.com: Published

2021-04-21T15:36:21Z

Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/UserIntBlocks to DES/Current/Designer/UserIntBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:32Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/UserIntBlocks to DES/Current/Designer/UserIntBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:18Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:04Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:09Z

Published

New page

{{Article
|Standalone=No
|DisplayName=User Interaction Blocks
|TocName=User Interaction Blocks
|Context=These blocks help you to interact with customers, such as by offering menus, collecting information, or playing messages.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=The blocks in this category are used to interact with callers in various ways, such as to offer them a list of menu options ("Press 1 to speak with an agent"), collect their information (such as an account number), play them a message, or record their call (or a selected portion of the call).

The blocks shown depend on the features that are enabled and the type of application that is being built. For example, only Digital type applications will see blocks related to email.

Use the links below to learn more about each block.

===Bot===
{{Link-SomewhereInThisManual|topic=BotBlock|anchor=top|display text=Add a chatbot resource to your application.}}

Used in: '''Self Service'''

===Menu===
{{Link-SomewhereInThisManual|topic=Menu|anchor=top|display text=Presents a list of choices to callers. }}

Used in: '''Self Service'''

===Play Message===
{{Link-SomewhereInThisManual|topic=PlayMessage|anchor=top|display text=Plays audio messages to callers.}}

Used in: '''Self Service''', '''Assisted Service'''

===Record===
{{Link-SomewhereInThisManual|topic=RecordCall|anchor=top|display text=Starts or stops a call recording.}}

Used in: '''Self Service'''

===Record Utterance===
{{Link-SomewhereInThisManual|topic=RecordUtterance|anchor=top|display text=Records a user's voice or DTMF inputs.}}

Used in: '''Self Service'''

===User Input===
{{Link-SomewhereInThisManual|topic=UserInput|anchor=top|display text=Collects information from callers.}}

Used in: '''Self Service''', '''Assisted Service'''

===Chat Message===
{{Link-SomewhereInThisVersion|manual=Designer|topic=ChatMessage|display text=Sends a chat message to a contact.}}

Used in: '''Assisted Service'''

===Chat Transcript===
{{Link-SomewhereInThisManual|topic=ChatTranscript|anchor=top|display text=Emails the chat transcript to a contact.}}

Used in: '''Assisted Service''', '''Finalize'''

===Get Chat Transcript===
{{Link-SomewhereInThisManual|topic=GetChatTranscript|anchor=top|display text=Provides access to the latest chat transcript.}}

Used in: '''Assisted Service''', '''Finalize'''

===Send Email===
{{Link-SomewhereInThisManual|topic=SendEmail|anchor=top|display text=Sends an email containing a standard-response message to a user.}}
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=User Interaction Blocks
-|TocName=User Interaction Blocks
+|TocName=About User Interaction blocks
 |Context=These blocks help you to interact with customers, such as by offering menus, collecting information, or playing messages.
 |ComingSoon=No

← Older revision	Revision as of 13:57, April 21, 2021
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@@ Line 5: / Line 5: @@
 |Context=These blocks help you to interact with customers, such as by offering menus, collecting information, or playing messages.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/UserIntBlocks - Revision history

Brian.marshall@genesys.com: Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/UserIntBlocks to DES/Current/Designer/UserIntBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"