DES/Current/Designer/TerminateChat - Revision history

Brian.marshall@genesys.com: Published

2021-06-18T12:58:23Z

Published

Brian.marshall@genesys.com: Published

2021-06-18T12:50:45Z

Published

Brian.marshall@genesys.com: Published

2021-06-18T12:38:20Z

Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/TerminateChat to DES/Current/Designer/TerminateChat: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:57Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/TerminateChat to DES/Current/Designer/TerminateChat: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:26Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:58Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bmarshall: Published

2020-06-12T17:39:13Z

Published

Bgrenon: Published

2020-06-08T15:23:39Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Terminate Block (Digital)
|TocName=Terminate Block (Digital)
|Context=Use this block to end the interaction and jump directly to the Finalize phase of the application.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can use the '''Terminate''' block in a Digital application type to end an interaction.

When used in the '''Self Service''' or '''Assisted Service''' phases, everything after the '''Terminate''' block is skipped and the application moves straight to the '''Finalize''' phase.

When used in the '''Finalize''' phase, the application sets the termination flag and moves to the next block.

As a visual aid, the right edge of the '''Terminate''' block is capped in red to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate option is enabled.
|Status=No
}}
}}

@@ Line 3: / Line 3: @@
 |DisplayName=Terminate Block (Digital)
 |TocName=Terminate Block (Digital)
-|Context=Use this block to end the interaction and jump directly to the Finalize phase of the application.
+|Context=Use this block to end the interaction and jump directly to the '''Finalize''' phase of the application.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=You can use the '''Terminate''' block in a Digital application type to end an interaction.
+|structuredtext=You can use the '''Terminate''' block in a Digital application type to end an interaction. When used in the '''Self Service''' or '''Assisted Service''' phases, everything after the '''Terminate''' block is skipped and the application moves directly to the '''Finalize''' phase.
 When used in the '''Finalize''' phase, the application sets the termination flag and moves to the next block.

@@ Line 23: / Line 23: @@
 As a visual aid, the right edge of the '''Terminate''' block is capped in red to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate option is enabled.
 |Status=No
 }}
 }}

@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Designer
 |Section={{Section
 |alignment=Vertical
 |structuredtext=You can use the '''Terminate''' block in a Digital application type to end an interaction.
@@ Line 21: / Line 16: @@
 When used in the '''Finalize''' phase, the application sets the termination flag and moves to the next block.
-[[File:des_terminate_digital_block.png]]
+[[File:des_terminate_digital.png]]
 You can select '''Stop the interaction immediately''' if you want Designer to terminate the interaction immediately at this block and jump to the '''Finalize''' phase. Otherwise, the interaction will be terminated after the blocks in the '''Finalize''' phase are processed.
 As a visual aid, the right edge of the '''Terminate''' block is capped in red to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate option is enabled.
 |Status=No
 }}
 }}

← Older revision	Revision as of 13:57, April 21, 2021
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DES/Current/Designer/TerminateChat - Revision history

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/TerminateChat to DES/Current/Designer/TerminateChat: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bmarshall: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"