DES/Current/Designer/TerminateCall - Revision history

Brian.marshall@genesys.com: Published

2021-10-21T12:49:55Z

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2021-06-18T12:57:20Z

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2021-06-18T12:55:16Z

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2021-06-18T12:33:08Z

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2021-06-18T12:31:12Z

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Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/TerminateCall to DES/Current/Designer/TerminateCall: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:33Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/TerminateCall to DES/Current/Designer/TerminateCall: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:03Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:47:00Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bmarshall: Published

2020-06-12T17:52:54Z

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Bmarshall: Published

2020-06-12T17:32:47Z

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@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=You can use the '''Terminate Call''' block to disconnect the customer and stop the interaction. Everything after the '''Terminate Call''' block is skipped, and the application moves directly to the '''Finalize''' phase.
+|structuredtext=You can use the '''Terminate Call''' block to disconnect the customer and stop the interaction. Everything after the '''Terminate Call''' block is skipped, and the application moves directly to the {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationPhases|anchor=finalize|display text=Finalize}} phase.
 [[File:des_terminate_call_01.png]]
-If the application is enabled for Digital (omni-channel) support, you can select '''Stop the interaction immediately''' to immediately terminate a digital interaction (such as a chat) and jump directly to the '''Finalize''' phase of the application. Otherwise, the interaction will be terminated after the blocks in the '''Finalize''' phase are processed.
+If the application is enabled for Digital (omni-channel) support, you can select '''Stop the interaction immediately''' to immediately terminate a digital interaction (such as a chat) and jump directly to the {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationPhases|anchor=finalize|display text=Finalize}} phase of the application. Otherwise, the interaction will be terminated after the blocks in the {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationPhases|anchor=finalize|display text=Finalize}} phase are processed.
 '''Finalize this interaction''' applies to digital applications only and is enabled by default. If you disable this option, an Engage cloud Email or workitem interaction is not finalized or completed when it terminates. Instead, the interaction is sent back to the Universal Queue in Intelligent Workload Distribution (IWD).
-As a visual aid, the right edge of the '''Terminate Call''' block is capped in red, to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the interaction, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate Call option is enabled.
+As a visual aid, the right edge of the '''Terminate Call''' block is capped in red, to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the interaction, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the '''Terminate Call''' option is enabled.
 [[File:des_terminate_call_flow.png]]

@@ Line 3: / Line 3: @@
 |DisplayName=Terminate Call Block
 |TocName=Terminate Call Block
-|Context=Use this block to end the call and jump directly to the Finalize phase of the application.
+|Context=Use this block to end the interaction and jump directly to the '''Finalize''' phase of the application.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=You can use the '''Terminate Call''' block to disconnect the customer and stop the call. Everything after the '''Terminate Call''' block is skipped, and the application moves straight to the '''Finalize''' phase.
+|structuredtext=You can use the '''Terminate Call''' block to disconnect the customer and stop the interaction. Everything after the '''Terminate Call''' block is skipped, and the application moves directly to the '''Finalize''' phase.
 [[File:des_terminate_call_01.png]]
@@ Line 18: / Line 18: @@
 '''Finalize this interaction''' applies to digital applications only and is enabled by default. If you disable this option, an Engage cloud Email or workitem interaction is not finalized or completed when it terminates. Instead, the interaction is sent back to the Universal Queue in Intelligent Workload Distribution (IWD).
-As a visual aid, the right edge of the '''Terminate Call''' block is capped in red, to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate Call option is enabled.
+As a visual aid, the right edge of the '''Terminate Call''' block is capped in red, to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the interaction, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate Call option is enabled.
 [[File:des_terminate_call_flow.png]]

@@ Line 19: / Line 19: @@
 As a visual aid, the right edge of the '''Terminate Call''' block is capped in red, to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate Call option is enabled.
 |Status=No
 }}
 }}

@@ Line 16: / Line 16: @@
 If the application is enabled for Digital (omni-channel) support, you can select '''Stop the interaction immediately''' to immediately terminate a digital interaction (such as a chat) and jump directly to the '''Finalize''' phase of the application. Otherwise, the interaction will be terminated after the blocks in the '''Finalize''' phase are processed.
-'''Finalize this interaction''' is enabled by default. If you disable this option, an Engage cloud Email or workitem interaction is not finalized or completed when it terminates. Instead, the interaction is sent back to the Universal Queue in Intelligent Workload Distribution (IWD).
+'''Finalize this interaction''' applies to digital applications only and is enabled by default. If you disable this option, an Engage cloud Email or workitem interaction is not finalized or completed when it terminates. Instead, the interaction is sent back to the Universal Queue in Intelligent Workload Distribution (IWD).
 As a visual aid, the right edge of the '''Terminate Call''' block is capped in red, to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate Call option is enabled.

@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Designer
 |Section={{Section
 |alignment=Vertical
 |structuredtext=You can use the '''Terminate Call''' block to disconnect the customer and stop the call. Everything after the '''Terminate Call''' block is skipped, and the application moves straight to the '''Finalize''' phase.
-[[File:des_terminate_call_block.png]]
+[[File:des_terminate_call_01.png]]
 If the application is enabled for Digital (omni-channel) support, you can select '''Stop the interaction immediately''' to immediately terminate a digital interaction (such as a chat) and jump directly to the '''Finalize''' phase of the application. Otherwise, the interaction will be terminated after the blocks in the '''Finalize''' phase are processed.
 As a visual aid, the right edge of the '''Terminate Call''' block is capped in red, to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} or {{Link-SomewhereInThisManual|topic=SpecialDay|anchor=top|display text=Special Day}}, when the Terminate Call option is enabled.
 |Status=No
 }}
 }}

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DES/Current/Designer/TerminateCall - Revision history

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/TerminateCall to DES/Current/Designer/TerminateCall: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bmarshall: Published

Bmarshall: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"