DES/Current/Designer/SurveyBlocks - Revision history

Brian.marshall@genesys.com: Published

2021-04-21T15:36:23Z

Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SurveyBlocks to DES/Current/Designer/SurveyBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:59:04Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SurveyBlocks to DES/Current/Designer/SurveyBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:57Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:40Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:43Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Survey Blocks
|TocName=Survey Blocks
|Context=These blocks help you to set up and offer surveys to customers.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=These blocks are used to manage surveys offered to customers.

[[file:des_palette_survey.png|link=]]

Use the links below to learn more about each block.

===Setup Survey===
{{Link-SomewhereInThisVersion|manual=Designer|topic=Survey|display text=Sets up a survey for the customer.}}

Used in: '''Initialization''', '''Self Service''', '''Assisted Service''' *

<nowiki>*</nowiki> Surveys are typically offered during the '''Self Service''' phase and completed by an accepting customer after they have finished interacting with an agent in the '''Assisted Service''' phase. But if you have set up your survey to be '''Immediate''', the customer can complete the actual survey while still in the '''Self Service''' phase of the application.
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Survey Blocks
-|TocName=Survey Blocks
+|TocName=About Survey blocks
 |Context=These blocks help you to set up and offer surveys to customers.
 |ComingSoon=No
@@ Line 19: / Line 19: @@
 {{Link-SomewhereInThisVersion|manual=Designer|topic=Survey|display text=Sets up a survey for the customer.}}
-Used in: '''Initialization''', '''Self Service''', '''Assisted Service''' *
+Used in: '''Initialization''', '''Self Service''', '''Assisted Service'''
-<nowiki>*</nowiki> Surveys are typically offered during the '''Self Service''' phase and completed by an accepting customer after they have finished interacting with an agent in the '''Assisted Service''' phase. But if you have set up your survey to be '''Immediate''', the customer can complete the actual survey while still in the '''Self Service''' phase of the application.
+Surveys are typically offered during the '''Self Service''' phase and completed by an accepting customer after they have finished interacting with an agent in the '''Assisted Service''' phase. But if you have set up your survey to be '''Immediate''', the customer can complete the actual survey while still in the '''Self Service''' phase of the application.
 |Status=No
 }}
 }}

← Older revision	Revision as of 13:59, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=These blocks help you to set up and offer surveys to customers.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/SurveyBlocks - Revision history

Brian.marshall@genesys.com: Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SurveyBlocks to DES/Current/Designer/SurveyBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"