DES/Current/Designer/SpecialDay - Revision history

WikiSysop at 07:30, July 13, 2023

2023-07-13T07:30:46Z

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SpecialDay to DES/Current/Designer/SpecialDay: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:54Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SpecialDay to DES/Current/Designer/SpecialDay: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

2021-01-21T01:25:04Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:20Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:13Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:21:12Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Special Day Block
|TocName=Special Day Block
|Context=Use this block to define holidays and other special days.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can use the '''Special Day''' block in the '''Initialize''', '''Self Service''', or '''Assisted Service''' phase to define holidays and other special days, and play prompts or send messages to announce closures or greetings. It can also terminate the interaction if your business is closed.
|Status=No
}}{{Section
|sectionHeading=Holiday tab
|anchor=Holidaytab
|alignment=Vertical
|structuredtext=Click '''Add Holiday''' to add a holiday. A holiday entitled '''New''' appears in the list.

Next, click on the '''New''' holiday to edit its settings. Configure the following options:
<ul>
<li>In the '''Date Range''' section, use the provided calendars to select the '''From''' and '''To''' dates for the holiday.</li>
<li>Assign a variable to the '''Store the result of ''Special Day Name'' in this variable''' property if you want to use the result of this check later in application. If specified, the variable is assigned the Boolean value of true or false.</li>
<li>For Default application types, you can enable '''Play prompt for this holiday''' to play a special greeting to customers during a special day.</li>
<li>For Digital applications type, you can enable '''Send message for this holiday''' to email a special message to customers during a special day.</li>
</ul>

[[File:des_specialdays.png]]
|Status=No
}}{{Section
|sectionHeading=Default Prompts/Messages tab
|anchor=DefaultPrompts/Messagestab
|alignment=Vertical
|structuredtext=Click '''Add Prompt''' to specify a prompt (or message, if the application is a Digital type) to play or send if the application receives an interaction on a special day, and that particular day does not have a custom prompt or message.
|Status=No
}}{{Section
|sectionHeading=Results tab
|anchor=Resultstab
|alignment=Vertical
|structuredtext=You can select a variable that will be set to '''true''' if any of the special days listed in the block evaluate to '''true'''.

You can also select a variable that will be set to '''true''' if the special days evaluation processing completed correctly. If it did not, it will be set to '''false'''.
|Status=No
}}{{Section
|sectionHeading=Scenarios
|anchor=Scenarios
|alignment=Vertical
|structuredtext=If you want to:

*Play a special greeting during Thanksgiving.
**Click '''Add Holiday''' and set the '''From''' and '''To''' dates.
**Enable the '''Play prompt for this holiday''' check box.
**Select '''TTS''' and enter text to speak, or select '''Announcement''' to choose a predefined announcement.

*Play the same greeting for all holidays.
**Click '''Add Holiday''' and create one or more holidays.
**Do not enable the '''Play prompt for this holiday''' check box.
**In the '''Default Prompts''' tab, add prompts to the table.
|Status=No
}}
}}

@@ Line 33: / Line 33: @@
 |alignment=Vertical
 |structuredtext=Click '''Add Prompt''' to specify a prompt (or message, if the application is a Digital type) to play or send if the application receives an interaction on a special day, and that particular day does not have a custom prompt or message.
 |Status=No
 }}{{Section

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 30: / Line 30: @@
 }}{{Section
 |sectionHeading=Default Prompts/Messages tab
-|anchor=DefaultPrompts/Messagestab
+|anchor=DefaultPrompts
 |alignment=Vertical
 |structuredtext=Click '''Add Prompt''' to specify a prompt (or message, if the application is a Digital type) to play or send if the application receives an interaction on a special day, and that particular day does not have a custom prompt or message.

@@ Line 5: / Line 5: @@
 |Context=Use this block to define holidays and other special days.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/SpecialDay - Revision history

WikiSysop at 07:30, July 13, 2023

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SpecialDay to DES/Current/Designer/SpecialDay: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"