DES/Current/Designer/SDRDash - Revision history

Brian.marshall@genesys.com: Published

2021-05-06T14:14:48Z

Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SDRDash to DES/Current/Designer/SDRDash: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:58:00Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SDRDash to DES/Current/Designer/SDRDash: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:44Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:52Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:16:51Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Session Detail Records
|TocName=Session Detail Records
|Context=Learn about the Session Detail Records dashboard and the reports it contains.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=The '''Session Detail Records''' dashboard lets you view (and query) some of the raw data contained in the Session Detail Records (SDRs).

[[File:des_analytics_sdr_dash.png]]
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Reports on this dashboard
|anchor=Reportsonthisdashboard
|alignment=Vertical
|Media=
|image=
|structuredtext====Events Over Time===
Similar to {{Link-SomewhereInThisVersion|manual=Designer|topic=SummaryDash|display text=Count Over Time|anchor=Count_Over_Time}}, this report shows the number of events that were logged during the given time period.

===All Events===
Basically, this is a table showing raw data information for all application sessions that were active during the given time period. You can use the '''Fields''' check boxes to select which columns to display. You can then search the results for the selected columns by toggling the '''Query''' option and entering your own query.

Here's an example of a query statement:
=applicationName=Test 2 AND finalDisposition=System Error AND ANI=703-123-1234

This query would search the '''Test 2''' application for sessions where the final disposition was '''System Error''' and the ANI was '''703-123-1234'''.

After the results are generated, click an event to expand it. You can then view its details in '''Table''', '''JSON''', or '''Raw''' format. When an event is expanded, you can also use the '''Action''' menu to add/remove the item from the filter, or to add/remove that column from the table.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Searching the Session Detail Records
|anchor=sdrquery
|alignment=Vertical
|Media=
|image=
|structuredtext=You can use the '''Query''' tab to enter a custom search query. For example:<source lang="javascript">applicationName:Joules\ Coulomb\ Direct\ Sales AND finalDisposition:Abandoned\ in \Self\ Service AND ANI:7031231234</source>This query would search the '''Joules Coulomb Direct Sales''' application for sessions where the final disposition was '''Abandoned in Self Service''' and the ANI was '''7031231234'''. Note that operators (such as '''AND''' or '''OR''') are in caps and that a backward slash (\) is needed when using terms that include spaces.{{NoteFormat|If you don't specify the SDR field(s) you are searching, Designer only matches the search terms against the following fields: '''ANI''', '''DNIS''', '''SessionID''', '''InteractionID''', '''ConnectionID''', and '''childIxns.id'''. If you want Designer to search any other field, you must specify it in the query.}}You can also use operators to search for fields that do (or do not) have values. For example, to include all SDRs where the '''DNIS''' field contains a value, you could use the following expression in your query:

<code>DNIS:*</code>

In this expression, the asterisk (*) acts as a wildcard to represent any value.

Or, if you wanted to include SDRs where the '''DNIS''' field does ''not'' contain a value (is blank):

<code>-(DNIS:*)</code>

In this expression, the minus sign (-) acts as a negative operator. The asterisk (*) again acts as a wildcard to represent any value, even one that is empty.

After the results are generated, click an event to expand it. You can then view its details in '''Table''', '''JSON''', or '''Raw''' format. When an event is expanded, you can also use the '''Action''' menu to add/remove the item from the filter, or to add/remove that column from the table.{{NoteFormat|[[File:Information.png]] '''Available for Paging''': This message might not display correctly. For example, you might see an inaccurate total provided (e.g. '''''0 to 2''' of 2 available for paging'', when it should say '''''1 to 2''' of 2...''), or asterisks (*) inserted where they shouldn't be (e.g. ''2*00*''). These anomalies are caused by an issue with Kibana (the third-party engine that drives the Analytics reports) and are not related to Designer.}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Designer
 |Section={{Section
 |alignment=Vertical
 |structuredtext=The '''Session Detail Records''' dashboard lets you view (and query) some of the raw data contained in the Session Detail Records (SDRs).
 [[File:des_analytics_sdr_dash.png]]
 |Status=No
 }}{{Section
@@ Line 25: / Line 18: @@
 |anchor=Reportsonthisdashboard
 |alignment=Vertical
 |structuredtext====Events Over Time===
 Similar to {{Link-SomewhereInThisVersion|manual=Designer|topic=SummaryDash|display text=Count Over Time|anchor=Count_Over_Time}}, this report shows the number of events that were logged during the given time period.
@@ Line 32: / Line 23: @@
 ===All Events===
 Basically, this is a table showing raw data information for all application sessions that were active during the given time period. You can use the '''Fields''' check boxes to select which columns to display. You can then search the results for the selected columns by toggling the '''Query''' option and entering your own query.
 After the results are generated, click an event to expand it. You can then view its details in '''Table''', '''JSON''', or '''Raw''' format. When an event is expanded, you can also use the '''Action''' menu to add/remove the item from the filter, or to add/remove that column from the table.
 |Status=No
 }}{{Section
@@ Line 46: / Line 30: @@
 |anchor=sdrquery
 |alignment=Vertical
 |structuredtext=You can use the '''Query''' tab to enter a custom search query. For example:<source lang="javascript">applicationName:Joules\ Coulomb\ Direct\ Sales AND finalDisposition:Abandoned\ in \Self\ Service AND ANI:7031231234</source>This query would search the '''Joules Coulomb Direct Sales''' application for sessions where the final disposition was '''Abandoned in Self Service''' and the ANI was '''7031231234'''. Note that operators (such as '''AND''' or '''OR''') are in caps and that a backward slash (\) is needed when using terms that include spaces.{{NoteFormat|If you don't specify the SDR field(s) you are searching, Designer only matches the search terms against the following fields: '''ANI''', '''DNIS''', '''SessionID''', '''InteractionID''', '''ConnectionID''', and '''childIxns.id'''. If you want Designer to search any other field, you must specify it in the query.}}You can also use operators to search for fields that do (or do not) have values. For example, to include all SDRs where the '''DNIS''' field contains a value, you could use the following expression in your query:
@@ Line 61: / Line 43: @@
 After the results are generated, click an event to expand it. You can then view its details in '''Table''', '''JSON''', or '''Raw''' format. When an event is expanded, you can also use the '''Action''' menu to add/remove the item from the filter, or to add/remove that column from the table.{{NoteFormat|[[File:Information.png]] '''Available for Paging''': This message might not display correctly. For example, you might see an inaccurate total provided (e.g. '''''0 to 2''' of 2 available for paging'', when it should say '''''1 to 2''' of 2...''), or asterisks (*) inserted where they shouldn't be (e.g. ''2*00*''). These anomalies are caused by an issue with Kibana (the third-party engine that drives the Analytics reports) and are not related to Designer.}}
 |Status=No
 }}
 }}

← Older revision	Revision as of 13:58, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=Learn about the Session Detail Records dashboard and the reports it contains.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/SDRDash - Revision history

Brian.marshall@genesys.com: Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/SDRDash to DES/Current/Designer/SDRDash: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"