DES/Current/Designer/QueryVQs - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/QueryVQs to DES/Current/Designer/QueryVQs: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:47Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/QueryVQs to DES/Current/Designer/QueryVQs: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:42Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:46Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:38Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Query VQs Block
|TocName=Query VQs Block
|Context=This block enables your application to determine the Estimated Wait Time (EWT) for multiple virtual queues.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can use the '''Query VQs''' block in the '''Initialize''' or '''Assisted Service''' phases to determine the Estimated Wait Time for several virtual queues.

Before a call is queued, the '''Query VQs''' block can check the Estimated Wait Time for all targeted virtual queues to help determine which virtual queue receives the call. The results are stored in user variables.

{{NoteFormat|If the query isn't able to obtain a result from a targeted virtual queue, the value of the Estimated Wait Time is set to zero (0).}}
|Status=No
}}{{Section
|sectionHeading=Using this Block
|anchor=UsingthisBlock
|alignment=Vertical
|structuredtext=In the block properties, click '''Add Assignment'''.

Next, select the '''Virtual Queue''' to query and the '''Variable''' to which Designer assigns the Estimated Wait Time value for that virtual queue.

Choose whether to save the Estimated Wait Time in '''minutes''' or '''seconds'''.

In the drop-down menus, select the variable to store the '''name''' of the virtual queue with the lowest Estimated Wait Time value and the variable to store the '''value''' of the lowest Estimated Wait Time.

[[File:des_block_queryvqs.png]]
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
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 |Context=This block enables your application to determine the Estimated Wait Time (EWT) for multiple virtual queues.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/QueryVQs - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/QueryVQs to DES/Current/Designer/QueryVQs: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"