DES/Current/Designer/Milestone - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Milestone to DES/Current/Designer/Milestone: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:50Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Milestone to DES/Current/Designer/Milestone: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:19Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:56Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:45Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Milestone Block
|TocName=Milestone Block
|Context=This block enables you to mark key moments while the application is running.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can add the '''Milestone''' block to '''Self Service''' or '''Assisted Service''' phases to mark key moments while the application is running.
|Status=No
}}{{Section
|sectionHeading=Using this Block
|anchor=UsingthisBlock
|alignment=Vertical
|structuredtext={{NoteFormat|VAR action IDs are stripped of spaces and pipe characters (<tt>|</tt>). This includes implicit actions that are generated when a caller enters a {{Link-SomewhereInThisManual|topic=SharedModulesBar|anchor=top|display text=shared module}}.}}

Enter the name of the milestone in the '''Milestone''' field. Optionally, if this block is used in the '''Self Service''' phase, you can enable the '''use variable''' check box to use a variable for the milestone name.

In the '''Milestone Type''' menu, select '''Default'''. Only select '''Survey''' if this '''Milestone''' block will be used in a survey application (see the {{Link-SomewhereInThisManual|topic=Milestone|anchor=Survey|display text=Survey}} section below for more information).

Optionally, enter additional information by clicking '''Advanced Options''' or '''Add Pair'''.

[[File:des_milestone.png]]

{{NoteFormat|When entering the payload '''Key''', do not use single or double quotes.}}

===Survey===
The '''Survey''' type is reserved for {{Link-SomewhereInThisVersion|manual=Designer|topic=Survey|display text=survey applications|anchor=Creating_the_Survey_Application}}.

Once you select '''Survey''', the '''Survey Milestone Properties''' section appears. Configure the following:

*'''Survey Question''' - Select the variable that stored the survey question.
*'''Corresponding Answer''' - Select the variable that stored the survey answer.

[[File:des_setupsurvey_sample5.png]]

{{NoteFormat|You can disable the check boxes if you would prefer to not use a variable for '''Survey Question''' and '''Corresponding Answer'''. However, Genesys recommends that you use variables for consistency and ease of use.}}
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
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 |Context=This block enables you to mark key moments while the application is running.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/Milestone - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Milestone to DES/Current/Designer/Milestone: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"