DES/Current/Designer/MenuOption - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/MenuOption to DES/Current/Designer/MenuOption: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:48Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/MenuOption to DES/Current/Designer/MenuOption: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

2021-03-11T15:04:19Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:59Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:10Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:09Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Menu Option Block
|TocName=Menu Option Block
|Context=This block appears automatically in the Application Flow if at least one DTMF key is enabled in a Menu block. You can use it to set up handling for when the associated option is selected.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext='''Menu Option''' blocks appear in the '''Application Flow''' after you enable at least one DTMF key in a {{Link-SomewhereInThisManual|topic=Menu|anchor=top|display text=Menu}} block.

{{NoteFormat|When configuring Menu block options, Genesys recommends that you keep the branches of each option independent and use {{Link-SomewhereInThisManual|topic=SharedModulesBar|anchor=top|display text=Shared Modules}} to share any functionality between them (rather than pointing to the child block of another option within the same branch). This improves the efficiency and reliability of your application.}}
|Status=No
}}{{Section
|sectionHeading=Call Handling tab
|anchor=CallHandlingtab
|alignment=Vertical
|structuredtext=====Terminate the call====
Enable this option to terminate the interaction if this menu option is selected by the user.

Optionally, you can choose to route this interaction if this menu option is selected by the user. If so, select a Skill and Virtual Queue to which the interaction will be routed. These selections are stored to the '''RoutingSkills''' and '''RoutingVirtualQueue''' system variables, respectively.

{{NoteFormat|If you set these routing options, Designer does not route the interaction unless a {{Link-SomewhereInThisManual|topic=RouteCall|anchor=top|display text=Route Call}} block is added to the '''Assisted Service''' phase that routes based on menu options.}}

[[File:des_menuoption_callhandling.png]]
|Status=No
}}{{Section
|sectionHeading=Play Audio tab
|anchor=PlayAudiotab
|alignment=Vertical
|structuredtext=====Disable barge-in====
Select this option to prevent users from interrupting a prompt while it is still playing. For example, you might want a "Welcome" message to play all the way through before the user can enter another command and skip to the next menu prompt.

If this option is not selected, barge-in is enabled, and the prompt can be interrupted by the user.

{{NoteFormat|The selected barge-in setting applies irrespective of whether {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationsBar|display text=global DTMF commands|anchor=appsettings}} are used or not.}}

====Always play prompt and disable buffering====
Select this option if you want users to be able to interrupt a prompt while it is playing, but not have those inputs applied to subsequent {{Link-SomewhereInThisManual|topic=UserInput|anchor=top|display text=User Input}} or {{Link-SomewhereInThisManual|topic=Menu|anchor=top|display text=Menu}} block prompts. For example, if this option is enabled for a voice call and the user interrupts a “Welcome” message by pressing <tt>3</tt>, the input is ignored by the next User Input or Menu prompts.

If this option is not enabled, the input is buffered and applied to the next block accepting input.

Click '''Add Audio Message''' to play audio if this specific menu option is selected.

[[File:des_menuoption_play_audio_02.png]]
|Status=No
}}{{Section
|sectionHeading=Navigation tab
|anchor=Navigationtab
|alignment=Vertical
|structuredtext=Select where the application proceeds after this menu option is selected by the user.

{{NoteFormat|If there are hierarchical menus in your application, it is a good idea to provide users with an option to go to a previous menu.|2}}

[[File:des_menuoption_navigation.png]]
|Status=No
}}{{Section
|sectionHeading=Set Variables tab
|anchor=SetVariablestab
|alignment=Vertical
|structuredtext=Assign variables to use when this menu option is selected by the user, without having to add an {{Link-SomewhereInThisManual|topic=AssignVar|anchor=top|display text=Assign Variables}} block.
|Status=No
}}{{Section
|sectionHeading=Milestone tab
|anchor=Milestonetab
|alignment=Vertical
|structuredtext=Add a milestone to mark this key moment while the application is running. See the {{Link-SomewhereInThisManual|topic=Milestone|anchor=top|display text=Milestone}} block page for more information.
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 36: / Line 36: @@
 If this option is not selected, barge-in is enabled, and the prompt can be interrupted by the user.
-{{NoteFormat|The selected barge-in setting applies irrespective of whether {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationsBar|display text=global DTMF commands|anchor=appsettings}} are used or not.}}
+{{NoteFormat|The selected barge-in setting applies irrespective of whether {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationSettings|anchor=dtmf_options|display text=global DTMF options}} are used or not.}}
 ====Always play prompt and disable buffering====

@@ Line 5: / Line 5: @@
 |Context=This block appears automatically in the Application Flow if at least one DTMF key is enabled in a Menu block. You can use it to set up handling for when the associated option is selected.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/MenuOption - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/MenuOption to DES/Current/Designer/MenuOption: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"