DES/Current/Designer/Menu - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Menu to DES/Current/Designer/Menu: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:47Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Menu to DES/Current/Designer/Menu: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

2021-03-11T15:02:42Z

Published

Bmarshall: Published

2020-09-16T17:55:27Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:25Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:58Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:51Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Menu Block
|TocName=Menu Block
|Context=Use the Menu block to present a list of choices to customers.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=You can use the '''Menu''' block only in the '''Self Service''' phase to present a list of choices to the customer and accept a selection that the customer provides.

You can choose to enable certain DTMF keys and associate specific processing or logical flow with those keys. For each DTMF key that is enabled, a new '''Menu Option''' block is shown in the '''Application Flow'''. You can then add new blocks to each of these '''Menu Option''' blocks.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=DTMF Options tab
|anchor=DTMFOptionstab
|alignment=Vertical
|Media=
|image=
|structuredtext=Select one or more DTMF keys, which enables a '''Menu Option''' block for each key.

Select '''Accept all digits''' or '''Accept only the digits set in this variable'''. Using the variable option allows you to set conditions for enabling or suppressing specific menu options while the application is running.

Use a descriptive '''Option Name''' to make it is easier to understand the flow.

Optionally, enter a valid speech input for each DTMF key in the '''Speech Inputs''' field.

Refer to the {{Link-SomewhereInThisManual|topic=MenuOption|anchor=top|display text=Menu Option block}} page for more information on how to configure '''Menu Option''' blocks.

[[File:des_menu_dtmfoptions_02.png]]
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Menu Prompts tab
|anchor=MenuPromptstab
|alignment=Vertical
|Media=
|image=
|structuredtext=====Input timeout====
Specify the number of seconds that the application should wait before assuming that no voice or chat input was received from the customer.

====Disable barge-in====
Select this option to prevent customers from interrupting a prompt while it is still playing. For example, you might want a "Welcome" message to play all the way through before they can enter another command and skip to the next menu prompt.

If this option is not selected, barge-in is enabled, and the prompt can be interrupted by the customer.

{{NoteFormat|The selected barge-in setting applies irrespective of whether {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationsBar|anchor=appsettings|display text=global DTMF commands}} are used or not.|}}

Click '''Add Prompt''' to play prompts when the menu starts.

{{NoteFormat|See the {{Link-SomewhereInThisManual|topic=PlayMessage|anchor=top|display text=Play Message block page}} for more information on how to create prompts.|2}}

You can also specify prompts to play for each enabled DTMF option. For chat applications, the chat widget displays the '''DTMF Key''' prompts as ''quick reply'' buttons. The customer can then select one of the quick replies instead of manually typing a response.

[[File:Des menu menuprompts 04.png]]
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Retry Prompt tab
|anchor=RetryPrompttab
|alignment=Vertical
|Media=
|image=
|structuredtext=====Allow Retries====
Select to allow customers to provide late input or an unrecognized input. If enabled, you can set the following options:

*'''Number of No Input retries allowed'''
*:Enter the number of retries to allow for customers whom do not provide input. For each retry, you can specify whether a prompt is played by clicking the corresponding section beneath this field. For example, if you allow two no-input retries and you want to play a prompt after the first retry, select the '''No Input #1''' line and add a prompt. Enable the '''Play original menu prompt after this retry prompt''' check box to repeat the menu prompts for the customer.
*'''Number of No Match retries allowed'''
*:Enter the number of retries to allow for customers whom do not provide a match for a '''Menu Block'''. For each retry, you can specify whether a prompt is played by clicking the corresponding section beneath this field. For example, if you allow two no-input retries and you want to play a prompt after the first retry, select the '''No Match #1''' line and add a prompt. Enable the '''Play original menu prompt after this retry prompt''' check box to repeat the menu prompts for the customer.
*'''After Final No Input'''
*:Add the prompt to play after the maximum number of permitted No Input retries is reached. You can also specify a target destination for the application to jump to, such as another block in the Self Service phase or to the Assisted Service or Finalize phase of the application.
*'''After Final No Match'''
*:Add the prompt to play after the maximum number of permitted No Match retries is reached. You can also specify a target destination for the application to jump to, such as another block in the Self Service phase or to the Assisted Service or Finalize phase of the application.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Results tab
|anchor=Resultstab
|alignment=Vertical
|Media=
|image=
|structuredtext=Select variables to store the user's DTMF selection and the outcome of the interaction.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Milestone tab
|anchor=Milestonetab
|alignment=Vertical
|Media=
|image=
|structuredtext=Add a milestone to mark this key moment while the application is running. See the {{Link-SomewhereInThisVersion|manual=Designer|topic=Milestone|display text=milestone}} block page for more information.

|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 44: / Line 44: @@
 If this option is not selected, barge-in is enabled, and the prompt can be interrupted by the customer.
-{{NoteFormat|The selected barge-in setting applies irrespective of whether {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationsBar|anchor=appsettings|display text=global DTMF commands}} are used or not.|}}
+{{NoteFormat|The selected barge-in setting applies irrespective of whether {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationSettings|anchor=dtmf_options|display text=global DTMF options}} are used or not.|}}
 Click '''Add Prompt''' to play prompts when the menu starts.

@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Designer
 |Section={{Section
 |alignment=Vertical
 |structuredtext=You can use the '''Menu''' block only in the '''Self Service''' phase to present a list of choices to the customer and accept a selection that the customer provides.
 You can choose to enable certain DTMF keys and associate specific processing or logical flow with those keys. For each DTMF key that is enabled, a new '''Menu Option''' block is shown in the '''Application Flow'''. You can then add new blocks to each of these '''Menu Option''' blocks.
-|structuredtextwide=
-|FAQHeading=
+{{NoteFormat|The '''Menu''' block is not supported with '''SMS''' media.|3}}
 |Status=No
 }}{{Section
@@ Line 25: / Line 20: @@
 |anchor=DTMFOptionstab
 |alignment=Vertical
 |structuredtext=Select one or more DTMF keys, which enables a '''Menu Option''' block for each key.
@@ Line 38: / Line 31: @@
 [[File:des_menu_dtmfoptions_02.png]]
 |Status=No
 }}{{Section
@@ Line 45: / Line 36: @@
 |anchor=MenuPromptstab
 |alignment=Vertical
 |structuredtext=====Input timeout====
 Specify the number of seconds that the application should wait before assuming that no voice or chat input was received from the customer.
@@ Line 64: / Line 53: @@
 [[File:Des menu menuprompts 04.png]]
 |Status=No
 }}{{Section
@@ Line 71: / Line 58: @@
 |anchor=RetryPrompttab
 |alignment=Vertical
 |structuredtext=====Allow Retries====
 Select to allow customers to provide late input or an unrecognized input. If enabled, you can set the following options:
@@ Line 84: / Line 69: @@
 *'''After Final No Match'''
 *:Add the prompt to play after the maximum number of permitted No Match retries is reached. You can also specify a target destination for the application to jump to, such as another block in the Self Service phase or to the Assisted Service or Finalize phase of the application.
 |Status=No
 }}{{Section
@@ Line 91: / Line 74: @@
 |anchor=Resultstab
 |alignment=Vertical
 |structuredtext=Select variables to store the user's DTMF selection and the outcome of the interaction.
 |Status=No
 }}{{Section
@@ Line 101: / Line 80: @@
 |anchor=Milestonetab
 |alignment=Vertical
 |structuredtext=Add a milestone to mark this key moment while the application is running. See the {{Link-SomewhereInThisVersion|manual=Designer|topic=Milestone|display text=milestone}} block page for more information.
 <!---->
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Use the Menu block to present a list of choices to customers.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/Menu - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Menu to DES/Current/Designer/Menu: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

Bmarshall: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"