DES/Current/Designer/LogicCtrlBlocks - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/LogicCtrlBlocks to DES/Current/Designer/LogicCtrlBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:59:05Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/LogicCtrlBlocks to DES/Current/Designer/LogicCtrlBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Bmarshall: Published

2020-09-11T12:59:11Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:13Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

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2020-07-15T11:46:03Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:16:58Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Logic and Control Blocks
|Platform=PureEngage
|TocName=Logic and Control Blocks
|Application=Designer
|Role=Administrator
|Context=Learn about the Logic and Control blocks available in Designer.
|Section={{Section
|sectionHeading=
|anchor=
|Standalone=No
|ComingSoon=No
|Status=No
|alignment=Vertical
|structuredtext=
The blocks in this category are used to add ''logic'' functions to an application, such as to assign variables, change the language (usually based on the caller's preference), and to provide ''control'' mechanisms within an application, such as to transition to another block, direct the application to follow a certain path, or end the call.

You might not see all of the blocks listed here on your Palette. The blocks shown depend on the features that are enabled and the type of application that is being built. For example, the '''Terminate''' block is only available for Digital application types.

[[file:des_palette_logiccntrl.png|link=]]

Use the links below to learn more about each block.
===Assign Variables===
{{Link-SomewhereInThisVersion|manual=Designer|topic=AssignVar|display text=Assigns a new value or expression to user variables.}}

Used in: '''Initialize''', '''Self Service''', '''Assisted Service''', '''Finalize'''

===Change Language===
{{Link-SomewhereInThisVersion|manual=Designer|topic=ChangeLang|display text=Changes the language of the application and audio resources.}}

Used in: '''Initialize''', '''Self Service''', '''Assisted Service''', '''Finalize'''

===Go To===
{{Link-SomewhereInThisVersion|manual=Designer|topic=GoTo|display text=Enables transitions to other blocks.}}

Used in: '''Self-Service''', '''Assisted Service'''

===Return===
{{Link-SomewhereInThisVersion|manual=Designer|topic=Return|display text=Returns control from the Shared Module to the application or Shared Module that called it.}}

Used in: '''Shared Modules'''

===Segmentation===
{{Link-SomewhereInThisVersion|manual=Designer|topic=Segmentation|display text=Selects a path based on a specific runtime condition.}}

Used in: '''Initialize''', '''Self Service''', '''Assisted Service''', '''Finalize'''

===Shared Module===
{{Link-SomewhereInThisVersion|manual=Designer|topic=SharedMod|display text=Splits larger applications into smaller pieces.}}

Used in: '''Self-Service''', '''Assisted Service'''

===Terminate Call===
{{Link-SomewhereInThisVersion|manual=Designer|topic=TerminateCall|display text=Disconnects the caller and stops the call.}}

Used in: '''Initialize''', '''Self Service''', '''Assisted Service''', '''Finalize'''

===Terminate (Digital only)===
{{Link-SomewhereInThisVersion|manual=Designer|topic=TerminateChat|display text=Ends the chat session. }}

Used in: '''Assisted Service''', '''Finalize'''

}}
}}

← Older revision	Revision as of 13:59, April 21, 2021
(No difference)

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
 |DisplayName=Logic and Control Blocks
-|Platform=GenesysEngage-cloud
+|TocName=About Logic and Control Blocks
-|TocName=Logic and Control Blocks
+|Context=Use these blocks to add logic functions to an application.
 |Application=Designer
 |Section={{Section
 |alignment=Vertical
-|structuredtext=
+|structuredtext=The blocks in this category are used to add ''logic'' functions to an application, such as to assign variables, change the language (usually based on the caller's preference), and to provide ''control'' mechanisms within an application, such as to transition to another block, direct the application to follow a certain path, or end the call.
 You might not see all of the blocks listed here on your Palette. The blocks shown depend on the features that are enabled and the type of application that is being built. For example, the '''Terminate''' block is only available for Digital application types.
@@ Line 61: / Line 56: @@
 Used in: '''Assisted Service''', '''Finalize'''
+|Status=No
 }}
 }}

DES/Current/Designer/LogicCtrlBlocks - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/LogicCtrlBlocks to DES/Current/Designer/LogicCtrlBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Bmarshall: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"