DES/Current/Designer/HeatmapsDash - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/HeatmapsDash to DES/Current/Designer/HeatmapsDash: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:49Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/HeatmapsDash to DES/Current/Designer/HeatmapsDash: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:31Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:50Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:21:22Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Heatmap
|TocName=Heatmap
|Context=Learn about the Heatmap dashboard and the reports it contains.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=The Heatmap dashboard uses colors to show a graphical representation of individual values. The graph changes colors when certain counts (or thresholds) for the selected field are reached.

[[file:des_analytics_heatmaps_heatmap.png]]
|Status=No
}}{{Section
|sectionHeading=Reports on this dashboard
|anchor=Reportsonthisdashboard
|alignment=Vertical
|structuredtext====Count Over Time===
(See {{Link-SomewhereInThisVersion|manual=Designer|topic=SummaryDash|display text=Count Over Time|anchor=Count_Over_Time}}.)

===Filter===
(See {{Link-SomewhereInThisManual|topic=AppDetailsDash|anchor=Filter|display text=Filter}}.)

===Heatmap===
Basically, the heatmap is a collection of colored rectangles that represent the session counts for a particular field.

If you look at the example above, the Heatmap panel shows the session counts for the '''DNIS''' field, with the size and colors of the rectangles changing as the '''Total Durations''' values increase or decrease. The longer the '''Total Durations''', the larger the rectangle, and the color progression goes from green to red based on the '''Count''', with the color intensity set by the '''Threshold'''.

So, in this example, the largest rectangle (DNIS=8006427676) had the longest '''Total Duration''', while the smallest (DNIS=87568) had the shortest. As the '''Threshold''' is set to '''< 2224''', rectangles where the count is less than that are in red. The deeper the red, the further away the count is from the set threshold.
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=Learn about the Heatmap dashboard and the reports it contains.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/HeatmapsDash - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/HeatmapsDash to DES/Current/Designer/HeatmapsDash: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"