Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Emergency to DES/Current/Designer/Emergency: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:58:19Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Emergency to DES/Current/Designer/Emergency: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:02Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:51Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:40Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Emergency Block
|TocName=Emergency Block
|Context=Use this block to add a conditional emergency option to your application.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can use the '''Emergency''' block in the '''Initialize''', '''Self Service''', or '''Assisted Service''' phase to implement a conditional emergency option in your application.

You can configure this block to play or send an emergency message and then optionally terminate the interaction. This process works only if the emergency mode switch is set to '''ON''' in either the '''Emergency''' block or in the {{Link-SomewhereInThisManual|topic=EmergencyFlags|anchor=top|display text=Emergency Flags}} section.

If the switch is set to '''OFF''', the block has no effect and it is skipped by the application.

For simple applications, a user typically places this block at the start of the '''Self Service''' phase. If service is disrupted, the '''Emergency''' block is easy to locate and enable.

For complex applications that branch into multiple geographic areas, you can place this block in certain segments of a {{Link-SomewhereInThisManual|topic=Segmentation|anchor=top|display text=Segmentation}} block that uses logic to detect branches that are affected by emergency conditions. This allows selective enabling of emergency mode for interactions that require services from affected branches. For example, if your company has two offices and one is closed due to an emergency, you can route interactions to the other office.

{{NoteFormat|Remember to set the emergency mode switch to '''OFF''' once normal operation resumes.|2}}
|Status=No
}}{{Section
|sectionHeading=Using this Block
|anchor=UsingthisBlock
|alignment=Vertical
|structuredtext=If you have defined an {{Link-SomewhereInThisManual|topic=EmergencyFlags|anchor=top|display text=Emergency Flag}}, enable the '''Use Emergency Flags defined in Business Controls''' check box. Otherwise, follow the instructions below.

To start, ensure the emergency mode switch is set to '''OFF'''. You can set this switch to '''ON''' in an emergency situation.

For Default application types, click '''Add Emergency Prompt''' to add one or more emergency prompts to play to callers when the emergency mode switch is set to '''ON'''. For Digital application types, select the message(s) to be emailed to customers.

Enable the '''Terminate the interaction after playing emergency messages listed below''' check box if you want the '''Emergency''' block to end the interaction after playing the emergency prompts.

If you want to store the result of the emergency flag in a variable, select a variable from the list.

[[File:des_emergency_props.png]]
|Status=No
}}{{Section
|sectionHeading=Scenarios
|anchor=Scenarios
|alignment=Vertical
|structuredtext=If you want to:

*Enable emergency mode:
**Open your application.
**Locate the '''Emergency''' block.
**Toggle the emergency mode switch to '''ON'''.

*Control emergency mode from a web service:
**Add an {{Link-SomewhereInThisVersion|manual=Designer|topic=HTTPREST|display text=HTTP REST}} block in the '''Initialize''' phase.
**Assign relevant output to a variable (for example, <tt>varEmergency = true</tt>).
**In the '''Self Service''' phase, add a {{Link-SomewhereInThisManual|topic=Segmentation|anchor=top|display text=Segmentation}} block.
**Add a condition/branch (<tt>varEmergency == true</tt>).
**Add an '''Emergency''' block in this segment.
**Set the emergency mode switch to '''ON''' permanently in this block.
**Specify any emergency prompts.
**Enable or disable the '''Terminate the interaction after playing emergency messages listed below''' check box.
**Specify a variable to store the result of the emergency flag check.
|Status=No
}}
}}

← Older revision	Revision as of 13:58, April 21, 2021
(No difference)

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 |Context=Use this block to add a conditional emergency option to your application.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/Emergency - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Emergency to DES/Current/Designer/Emergency: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"