DES/Current/Designer/DigitalResourcesBar - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/DigitalResourcesBar to DES/Current/Designer/DigitalResourcesBar: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:59:01Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/DigitalResourcesBar to DES/Current/Designer/DigitalResourcesBar: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

2021-01-28T15:50:05Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:44Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:06Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:21:42Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Digital Resources
|TocName=Digital Resources
|Context=Set up and manage digital resources for your applications, such as standard responses.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext='''Digital Resources''' are predefined standard responses and user-defined messages that you can use in digital applications and shared modules. A '''Message Collection''' is a collected set of individual message resources that can be accessed by a digital application.

From this page, you can centrally manage these message resources for all of your applications. If you make any changes to a message resource, the change takes effect the immediately across affected applications.

(See the {{Link-SomewhereInThisManual|topic=ApplicationsBar|anchor=top|display text=Applications}} or {{Link-SomewhereInThisManual|topic=SharedModulesBar|anchor=top|display text=Shared Modules}} page for more information on how to assign a message collection to an application or shared module.)
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Creating Message Collections and Message Resources
|anchor=CreatingMessageCollectionsandMessageResources
|alignment=Vertical
|Media=
|image=
|structuredtext=To create a new message collection, click '''Add Message Collection''' and enter a name. When you are done, click '''Create and Open''' to open the new message collection and add message resources.

Next, click '''Add Message Resource''' and enter a name for the message resource. Make sure to use a unique name as you won't be able to add it if it has the same name as an existing system resource. Click '''OK''' to save the new message resource.

Selecting a message resource enables you to view and make changes to the resource properties:

[[File:Des message collection message details 02.png]]

You can:

*Add a '''Description''' for the resource.
*Add some '''Tags''' to associate the resource with similar resources.
*Add a '''Language''' to create a custom '''Text''' message or select a standard response '''Message''' from the Standard Response repository.
*Use the '''History''' button to view the history of the digital resource.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=History view
|anchor=history
|alignment=Vertical
|Media=
|image=
|structuredtext=To view the history of a digital resource, select it and click '''History'''.

The history view shows you a list of each time the resource was viewed, edited, or published, the user who made the change, and the new and previous value of any properties that were changed.

The results can be sorted, filtered (for example, you can use the buttons to see only the history for a day, week, or month, or manually enter a specific start and end date), searched, and exported to a file.

If you double-click an event row, an audit window opens that displays details for that particular event.
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

← Older revision	Revision as of 13:59, April 21, 2021
(No difference)

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Digital Resources
-|TocName=Digital Resources
+|TocName=Managing Digital Resources
 |Context=Set up and manage digital resources for your applications, such as standard responses.
 |ComingSoon=No
@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Designer
 |Section={{Section
 |alignment=Vertical
 |structuredtext='''Digital Resources''' are predefined standard responses and user-defined messages that you can use in digital applications and shared modules. A '''Message Collection''' is a collected set of individual message resources that can be accessed by a digital application.
-From this page, you can centrally manage these message resources for all of your applications. If you make any changes to a message resource, the change takes effect the  immediately across affected applications.
+From this page, you can centrally manage these message resources for all of your applications. If you make any changes to a message resource, the change takes effect immediately across all applications that are consuming that resource.
 (See the {{Link-SomewhereInThisManual|topic=ApplicationsBar|anchor=top|display text=Applications}} or {{Link-SomewhereInThisManual|topic=SharedModulesBar|anchor=top|display text=Shared Modules}} page for more information on how to assign a message collection to an application or shared module.)
 |Status=No
 }}{{Section
@@ Line 27: / Line 20: @@
 |anchor=CreatingMessageCollectionsandMessageResources
 |alignment=Vertical
 |structuredtext=To create a new message collection, click '''Add Message Collection''' and enter a name. When you are done, click '''Create and Open''' to open the new message collection and add message resources.
@@ Line 43: / Line 34: @@
 *Add a '''Language''' to create a custom '''Text''' message or select a standard response '''Message''' from the Standard Response repository.
 *Use the '''History''' button to view the history of the digital resource.
 |Status=No
 }}{{Section
@@ Line 50: / Line 39: @@
 |anchor=history
 |alignment=Vertical
 |structuredtext=To view the history of a digital resource, select it and click '''History'''.
@@ Line 59: / Line 46: @@
 If you double-click an event row, an audit window opens that displays details for that particular event.
 |Status=No
 }}
 }}

DES/Current/Designer/DigitalResourcesBar - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/DigitalResourcesBar to DES/Current/Designer/DigitalResourcesBar: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"