DES/Current/Designer/DesBusinessHours - Revision history

WikiSysop at 19:31, February 26, 2023

2023-02-26T19:31:25Z

WikiSysop at 18:15, September 13, 2022

2022-09-13T18:15:36Z

Brian.marshall@genesys.com: Published

2021-04-21T15:36:41Z

Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/DesBusinessHours to DES/Current/Designer/DesBusinessHours: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:38Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/DesBusinessHours to DES/Current/Designer/DesBusinessHours: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:02Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:47:01Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:21:23Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Business Hours
|TocName=Business Hours
|Context=Set up and manage the hours of operation for your business.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can use the Business Hours feature to create various sets of business hours for use in your applications.

You must use a unique name for each set of business hours. You might want to use a combination of company names and departments. For example, you could use <tt>CompanySales</tt> and <tt>CompanyService</tt>.

It is also recommended to use tags to help organize your business hours.
|Status=No
}}{{Section
|sectionHeading=Specify open and closed times
|anchor=reg
|alignment=Vertical
|structuredtext=Use the check boxes to indicate which days your business is open. Click the '''Start Time''' and '''End Time''' values to specify the opening and closing times, or use the '''No End Time''' or '''Open All Day''' options.

[[file:des_businesshours_example.png]]
|Status=No
}}{{Section
|sectionHeading=Specify alternate business hours
|anchor=alt
|alignment=Vertical
|structuredtext=You might want to specify business hours that differ from the normal Special Day hours. To specify alternate business hours for Special Days, select '''Follow Overrides Defined Below''' and add an override.

Select a Special Day and choose the '''Hours of Operation'''.

{{NoteFormat|You must select a Special Day for each exception. Otherwise, the exceptions will not take effect.|3}}

Exceptions (or overrides) are enabled by default, but you can uncheck the '''Enabled''' box to disable them.

If you are using {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2}}, you can select an alternate '''Time Zone'''. (This setting is only used by Callback V2, to provide an exception to the current Designer time zone setting. It doesn't change the time zone settings for any other feature or application.)

[[File:des_businesshours_exceptions.png|border]]

Once you have set Business Hours, you can use them in your applications by using the {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} block.
|Status=No
}}
}}

@@ Line 65: / Line 65: @@
 If a customer calls and requests a callback, they are offered an available time slot that is based on the '''America/Los_Angeles''' time zone. All other features and settings continue to use the '''America/New_York''' time zone that was set for the application in the '''System Variables'''.
 |Status=No
 }}
 }}

@@ Line 27: / Line 27: @@
 |Status=No
 }}{{Section
-|sectionHeading=Specify alternate business hours
+|sectionHeading=Specify exceptions
 |anchor=alt
 |alignment=Vertical
-|structuredtext=You might want to specify business hours that differ from the normal Special Day hours. To specify alternate business hours for Special Days, select '''Follow Overrides Defined Below''' and add an override.
+|structuredtext=You might want to specify alternate business hours that differ from the normal Special Day hours. To specify alternate business hours for Special Days, select '''Follow Overrides Defined Below''' and add an exception.
 Select a Special Day and choose the '''Hours of Operation'''.
@@ Line 36: / Line 36: @@
 [[File:des_businesshours_exceptions_02.png|border]]
 When you add an exception (or override), it is enabled by default. You can clear the check box to disable it.
 {{NoteFormat|
 * You must select a '''Special Day''' for each exception. Otherwise, the exceptions will not take effect.
-* Even if a '''Special Day''' exception is enabled, it won't take effect unless the '''Follow Overrides Defined Below''' option is selected.}}
+* Even if a '''Special Day''' exception is enabled, it won't take effect unless the '''Follow Overrides Defined Below''' option is selected.
 |Status=No
 }}{{Section

@@ Line 14: / Line 14: @@
 You must use a unique name for each set of business hours. You might want to use a combination of company names and departments. For example, you could use <tt>CompanySales</tt> and <tt>CompanyService</tt>.
-It is also recommended to use tags to help organize your business hours.
+It is also recommended to use tags to help organize your business hours. Once Business Hours are set, you can use them in your applications with a Business Hours block.
 |Status=No
 }}{{Section
@@ Line 23: / Line 23: @@
 [[file:des_businesshours_example.png]]
 |Status=No
 }}{{Section
@@ Line 32: / Line 34: @@
 Select a Special Day and choose the '''Hours of Operation'''.
-{{NoteFormat|You must select a Special Day for each exception. Otherwise, the exceptions will not take effect.|3}}
+[[File:des_businesshours_exceptions_02.png|border]]
-Exceptions (or overrides) are enabled by default, but you can uncheck the '''Enabled''' box to disable them.
+When you add an exception (or override), it is enabled by default. You can clear the check box to disable it.
-If you are using {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2}}, you can select an alternate '''Time Zone'''. (This setting is only used by Callback V2, to provide an exception to the current Designer time zone setting. It doesn't change the time zone settings for any other feature or application.)
+{{NoteFormat|
-[[File:des_businesshours_exceptions.png|border]]
+[[File:des_businesshours_time_zone.png]]
-Once you have set Business Hours, you can use them in your applications by using the {{Link-SomewhereInThisManual|topic=BusinessHrs|anchor=top|display text=Business Hours}} block.
+If a customer calls and requests a callback, they are offered an available time slot that is based on the '''America/Los_Angeles''' time zone. All other features and settings continue to use the '''America/New_York''' time zone that was set for the application in the '''System Variables'''.
 |Status=No
 }}
 }}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=Set up and manage the hours of operation for your business.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/DesBusinessHours - Revision history

WikiSysop at 19:31, February 26, 2023

WikiSysop at 18:15, September 13, 2022

Brian.marshall@genesys.com: Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/DesBusinessHours to DES/Current/Designer/DesBusinessHours: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"