DES/Current/Designer/ChatTranscript - Revision history

Brian.marshall@genesys.com: Published

2021-07-20T18:12:11Z

Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatTranscript to DES/Current/Designer/ChatTranscript: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:51Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatTranscript to DES/Current/Designer/ChatTranscript: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:25Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:47:00Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:08Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Send Chat Transcript Block
|TocName=Send Chat Transcript Block
|Context=Use this block to send a transcript of the chat to the email address specified in a contact's profile.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=The '''Send Chat Transcript''' block lets you send a transcript of the chat to the email address specified in the contact's profile.

When used within the initial application flow, the transcript message is sent right away. Note that if routing is not yet completed, this transcript will not include any messages or conversations that take place between the agent and the contact after that point.

If you want all messages or conversations that take place between the agent and the contact to be included in the transcript, add this block to a post-processing application that you have specified in the '''Advanced''' tab of the {{Link-SomewhereInThisManual|topic=Route|anchor=top|display text=Route}} block.
|Status=No
}}{{Section
|sectionHeading=Message Transcript tab
|anchor=MessageTranscripttab
|alignment=Vertical
|structuredtext=Use the '''Message Transcript''' tab to select the variable that contains the email address you want to use as the ''From'' address in the emailed transcript.

(Optional) If you are sending the transcript to multiple recipients, you can select the variables containing a comma-separated list of email addresses to be added as additional recipients or copied on the email.

For '''Select a Message''', click the "picker" icon to open the Chat Resource Set and select a standard response message to include with the transcript.

[[file:des_send_chat_transcript.png]]
|Status=No
}}{{Section
|sectionHeading=Field Codes tab
|anchor=FieldCodestab
|alignment=Vertical
|structuredtext=(Optional) If you are using standard responses, you can use the '''Field Codes''' tab to specify the field codes being used.
|Status=No
}}{{Section
|sectionHeading=Results tab
|anchor=Resultstab
|alignment=Vertical
|structuredtext=Select the variable in which to store the results of the email operation.
|Status=No
}}
}}

@@ Line 27: / Line 27: @@
 [[file:des_send_chat_transcript.png]]
 |Status=No
 }}{{Section
@@ Line 38: / Line 48: @@
 |anchor=Resultstab
 |alignment=Vertical
-|structuredtext=Select the variable in which to store the results of the email operation.
+|structuredtext=Select the variable in which to store the results of the operation.
 |Status=No
 }}
 }}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=Use this block to send a transcript of the chat to the email address specified in a contact's profile.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/ChatTranscript - Revision history

Brian.marshall@genesys.com: Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatTranscript to DES/Current/Designer/ChatTranscript: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"