DES/Current/Designer/ChatMessage - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatMessage to DES/Current/Designer/ChatMessage: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:46Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatMessage to DES/Current/Designer/ChatMessage: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:18Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:43Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:49Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Chat Message Block
|TocName=Chat Message Block
|Context=Use this block to send a chat message to a contact.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can use the '''Chat Message''' block to send a chat message to a contact. You can create a custom plain text message, or use one of the standard responses.

This block can also be used as a busy treatment.
|Status=No
}}{{Section
|sectionHeading=Messages tab
|anchor=Messagestab
|alignment=Vertical
|structuredtext=Use the '''Messages''' tab to add and manage chat messages.

Select '''Text''' if you are writing a custom text message. Enter the message in the '''Value''' field.

If you want to specify the value with a variable, select '''Var''' and choose the appropriate variable.

Select '''Message''' if you want to use a standard response. Click the "picker" icon to open the Chat Resource Set and select the message you want to use.

[[file:des_chat_message_messages.png]]
|Status=No
}}{{Section
|sectionHeading=Field Codes tab
|anchor=FieldCodestab
|alignment=Vertical
|structuredtext=(Optional) If you are using standard responses, you can use the '''Field Codes''' tab to specify the field codes being used.
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=Use this block to send a chat message to a contact.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/ChatMessage - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatMessage to DES/Current/Designer/ChatMessage: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"