DES/Current/Designer/ChatCustomMessage - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatCustomMessage to DES/Current/Designer/ChatCustomMessage: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:36Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatCustomMessage to DES/Current/Designer/ChatCustomMessage: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

2021-02-26T18:09:22Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:14Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:29Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:21:12Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Chat Custom Message Block
|TocName=Chat Custom Message Block
|Context=Use this block to send a custom chat message to a contact.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can use the '''Chat Custom Message''' block to send a custom chat message to a contact. You can create a message using plain text, or specify a variable that contains the message you want to send.

{{NoteFormat|The '''Chat Custom Message''' block does not support Standard Responses or Field Codes. It also can't be used as a busy treatment.}}
|Status=No
}}{{Section
|sectionHeading=Custom Messages tab
|anchor=CustomMessagestab
|alignment=Vertical
|structuredtext=Use the '''Custom Messages''' tab to add and manage chat messages.

'''Nick Name''' (optional) is the name that chat contacts will see as being the sender of the custom chat message. You can enter a name, select a variable, or leave this field blank.

Click '''Add Message''' to enter the value of the message. If you want to specify the value with a variable, select '''Var''' and choose the appropriate variable.

[[file:des_chat_custom_message.png]]
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 12: / Line 12: @@
 |structuredtext=You can use the '''Chat Custom Message''' block to send a custom chat message to a contact. You can create a message using plain text, or specify a variable that contains the message you want to send.
-{{NoteFormat|The '''Chat Custom Message''' block does not support Standard Responses or Field Codes. It also can't be used as a busy treatment.}}
+{{NoteFormat|The '''Chat Custom Message''' block does not support Standard Responses or Field Codes. It also cannot be used as a busy treatment. This block is only supported for Designer deployments that are using ''legacy'' chat services (i.e. Chat Version 8.x). If you are not sure if this applies to your deployment, contact your Genesys representative.}}
 |Status=No
 }}{{Section

@@ Line 5: / Line 5: @@
 |Context=Use this block to send a custom chat message to a contact.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/ChatCustomMessage - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChatCustomMessage to DES/Current/Designer/ChatCustomMessage: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"