DES/Current/Designer/ChangeLang - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChangeLang to DES/Current/Designer/ChangeLang: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:46Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChangeLang to DES/Current/Designer/ChangeLang: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:25Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:30Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:46Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Change Language Block
|TocName=Change Language Block
|Context=Use this block to change the language of the application and its associated audio resources.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=You can use the '''Change Language''' block to change the language of the application. This also changes the language in which audio resources are played.

Typically, you use this block to switch languages once the caller's language preference is determined. This may be determined by prompting the caller to select his preferred language, using logic in the application (for example, a call that is routed to a regional contact center might use a default language setting for each region), or a RESTful API call into a customer preferences database that returns the preferred language.

You can use the '''Change Language''' block in any phase of the application.

{{NoteFormat|
* If a Self Service {{Link-SomewhereInThisManual|topic=SharedModulesBar|anchor=top|display text=shared module}} called from the Self Service phase of the application changes a language, that language stays in effect when the module returns to the calling flow.
*You must upload audio resources for all languages used in the application before the application is run.
*If you set the language of an application to a variable, you must ensure that the associated audio files have been uploaded before the application is run. Otherwise, if these audio files are missing, no audio is available to play during the call. Designer cannot detect this error when you click '''Publish''' to validate and save your application.}}
|Status=No
}}{{Section
|sectionHeading=Using this Block
|anchor=UsingthisBlock
|alignment=Vertical
|structuredtext=You can select a language from the drop-down menu:

[[File:des_changelanguage.png]]

Or, you can select the '''Use variables''' check box to specify variables for the Language and Language Name. Here's an example of how to do this:

*First, specify your language variables in the '''Initialize''' phase:

[[File:des_language_vars.png]]

*Then, select them in the '''Change Language''' block:

[[File:des_changelanguage_var.png]]
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
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@@ Line 5: / Line 5: @@
 |Context=Use this block to change the language of the application and its associated audio resources.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/ChangeLang - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ChangeLang to DES/Current/Designer/ChangeLang: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"