DES/Current/Designer/CallbackVqWatermark - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackVqWatermark to DES/Current/Designer/CallbackVqWatermark: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:54Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackVqWatermark to DES/Current/Designer/CallbackVqWatermark: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:50Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:34Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:21:27Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Callback VQ Watermark Block
|TocName=Callback VQ Watermark Block
|Context=You can use this block to check the number of active callbacks that are currently queued for a specific virtual queue (VQ).
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=This block enables you to check the number of active callbacks that are currently queued for a specific virtual queue (VQ). The result is returned as a "watermark" value that represents the number of executed callbacks.

This can be useful for certain business scenarios, such as when you want to stop offering immediate callbacks if there are a certain number of active calls already in the queue.
|Status=No
}}{{Section
|sectionHeading=Inputs tab
|anchor=Inputstab
|alignment=Vertical
|structuredtext=Specify the Callback VQ to check for callbacks that are waiting in the queue or in a state of execution (such as being dialed or routed to an agent).

====Example====
[[file:Des_callbackvqwatermark_inputs.png]]
|Status=No
}}{{Section
|sectionHeading=Results tab
|anchor=Resultstab
|alignment=Vertical
|structuredtext=Specify the variables that will store the results of the query.

The following outputs are possible:

*'''outcome''' (string)
**'''WATERMARK_OK''' (if query OK)
**'''undefined''' (failure)
*'''watermark''' (the number of executed callbacks)

====Example====
[[file:des_callbackvqwatermark_results.png]]
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=You can use this block to check the number of active callbacks that are currently queued for a specific virtual queue (VQ).
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/CallbackVqWatermark - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackVqWatermark to DES/Current/Designer/CallbackVqWatermark: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"