DES/Current/Designer/CallbackSched - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackSched to DES/Current/Designer/CallbackSched: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:59:02Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackSched to DES/Current/Designer/CallbackSched: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:16Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:40Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:21:43Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Book Scheduled Callback V2
|TocName=Book Scheduled Callback V2
|Context=This block can be used to book a scheduled callback.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext={{NoteFormat|
*You must use this block in connection with the callback feature. See the {{Link-SomewhereInThisManual|topic=CallbackV2|anchor=top|display text=Callback V2 block}} page for more information.}}

Use this block to book a scheduled callback.
|Status=No
}}{{Section
|sectionHeading=Inputs tab
|anchor=Inputstab
|alignment=Vertical
|structuredtext=Select the input '''Type''' and '''Value''' for the following parameters (this step is mandatory):

*Virtual Queue
*Phone Number
*Desired Time Slot (this must be in {{#Widget:ExtLink|link=http://www.iso.org/iso/home/standards/iso8601.htm|displaytext=ISO-8601}} format, i.e. YYYY-MM-DD)
*Target Skill Expression

====Example====
[[file:des_callback_scheduled_inputs.png]]
|Status=No
}}{{Section
|sectionHeading=Results tab
|anchor=Resultstab
|alignment=Vertical
|structuredtext=Select the variables that will store the results of the '''Outcome''' and '''Callback ID''' queries.

{{NoteFormat|Genesys recommends that you use the system variable ''GmsCallbackServiceID'' to store the value of the '''Callback ID'''.|2}}

====Example====
[[file:des_callback_scheduled_results.png]]
|Status=No
}}
}}

← Older revision	Revision as of 13:59, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=This block can be used to book a scheduled callback.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/CallbackSched - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackSched to DES/Current/Designer/CallbackSched: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"