DES/Current/Designer/CallbackExisting - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackExisting to DES/Current/Designer/CallbackExisting: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:58:59Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackExisting to DES/Current/Designer/CallbackExisting: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:21Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:57Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:40Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Check for Existing Callback V2
|TocName=Check for Existing Callback V2
|Context=This block checks if an existing callback already exists for a customer's phone number in the specified virtual queue.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=<br />

{{NoteFormat|This check is performed separately for each virtual queue. Keep in mind that if a caller is using different virtual queues, they could potentially book multiple callbacks with the same phone number.
}}
|Status=No
}}{{Section
|sectionHeading=Inputs tab
|anchor=Inputstab
|alignment=Vertical
|structuredtext=Provide the '''Virtual Queue''' and '''Phone Number''' that are to be checked for existing callbacks.

====Example====
[[file:des_callback_check_existing.png]]
|Status=No
}}{{Section
|sectionHeading=Results tab
|anchor=Resultstab
|alignment=Vertical
|structuredtext=If an existing callback with the same phone number is found in the same virtual queue, the '''Callback Service ID''' associated with the existing callback is returned, along with additional information such as the request date, request time, and so on.

You can use this tab to store this information in variables.

====Example====
[[file:des_callback_check_existing_results.png]]
|Status=No
}}
}}

← Older revision	Revision as of 13:58, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=This block checks if an existing callback already exists for a customer's phone number in the specified virtual queue.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/CallbackExisting - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackExisting to DES/Current/Designer/CallbackExisting: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"