DES/Current/Designer/CallbackBlocks - Revision history

Brian.marshall@genesys.com: Published

2021-10-20T16:29:51Z

Published

Brian.marshall@genesys.com: Published

2021-09-17T13:30:09Z

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Brian.marshall@genesys.com: Published

2021-09-17T13:29:11Z

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Brian.marshall@genesys.com: Published

2021-04-21T15:36:21Z

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Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackBlocks to DES/Current/Designer/CallbackBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:50Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackBlocks to DES/Current/Designer/CallbackBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:13Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:44Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:08Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Callback Blocks
|Platform=PureEngage
|TocName=Callback Blocks
|Application=Designer
|Role=Administrator
|Context=Learn about the Callback blocks available in Designer.
|Section={{Section
|sectionHeading=
|anchor=
|Standalone=No
|ComingSoon=No
|Status=No
|alignment=Vertical
|structuredtext=These blocks manage options, rules, and features for Callback.

{{NoteFormat|
'''Use templates or modules — not both.'''

Genesys recommends that you avoid mixing templates and modules in callback applications. When planning your applications, decide whether you are going to use templates ''or'' modules, and then be consistent with your choice.

If you need to make changes to a template, clone ''all'' of the callback templates into corresponding modules, and then use those modules in your applications.|3}}


===Book ASAP Callback V2===
{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackASAP|display text=Books an ASAP ("as soon as possible") Callback on Genesys Mobile Services (GMS).}}

===Book Scheduled Callback V2===
{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackSched|display text=Books a scheduled Callback on Genesys Mobile Services (GMS).}}

===Callback Availability V2===
{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackAvail|display text=Retrieves the scheduled callback availability from Genesys Mobile Services (GMS).}}

===Callback V2===
{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=Offers callback and reconnects to the customer when an agent is ready.}}

===Cancel Callback V2===
{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackCancel|display text=Cancels an existing callback.}}

===Check for Existing Callback V2===
{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackExisting|display text=Checks if the customer's phone number already has an existing callback scheduled or queued in a particular Callback service in Genesys Mobile Services (GMS).}}

===Validate Phone Number===
{{Link-SomewhereInThisVersion|manual=Designer|topic=ValidatePhoneNumber|display text=Provides phone number validation and international phone number support for Callback V2.}}

===Callback VQ Watermark===
{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackVqWatermark|display text=Checks the number of active callbacks that are currently queued for a specific virtual queue (VQ). }}

}}
}}

@@ Line 12: / Line 12: @@
 |structuredtext=These blocks are located in the '''Callback''' section of the '''Palette''' and manage options, rules, and features for Callback. Designer supports Callback for voice calls only; digital interactions are not supported.
-To learn more about provisioning Callback for use with Designer, see {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=ProvisionCallback}} in the ''Callback Administrator's Guide''.
+To learn more about provisioning Callback for use with Designer, see {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=ProvisionCallback}} in the ''{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Callback Administrator's Guide}}''.
 {{NoteFormat|

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=These blocks are located in the '''Callback''' section of the '''Palette''' and manage options, rules, and features for Callback. Designer supports Callback for voice calls only; digital interactions are not supported.
+|structuredtext={{NoteFormat|Designer supports Callback for '''voice calls only.''' Digital interactions are not supported.|}}These blocks are located in the '''Callback''' section of the '''Palette''' and manage options, rules, and features for Callback. To learn more about provisioning Callback for use with Designer, see {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=ProvisionCallback}} in the ''{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Callback Administrator's Guide}}''.
 {{NoteFormat|

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=These blocks manage options, rules, and features for Callback.
+|structuredtext=These blocks are located in the '''Callback''' section of the '''Palette''' and manage options, rules, and features for Callback. Designer supports Callback for voice calls only; digital interactions are not supported.
 {{NoteFormat|
 '''Use templates or modules &mdash; not both.'''
-Genesys recommends that you avoid mixing templates and modules in callback applications. When planning your applications, decide whether you are going to use templates ''or'' modules, and then be consistent with your choice.
+==={{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackASAP|display text=Book ASAP Callback V2}}===
 Books an ASAP ("as soon as possible") Callback on Genesys Mobile Services (GMS).
-===Book Scheduled Callback V2===
+==={{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackSched|display text=Book Scheduled Callback V2}}===
-{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackSched|display text=Books a scheduled Callback on Genesys Mobile Services (GMS).}}
+Books a scheduled Callback on Genesys Mobile Services (GMS).
-===Callback Availability V2===
+==={{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackAvail|display text=Callback Availability V2}}===
-{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackAvail|display text=Retrieves the scheduled callback availability from Genesys Mobile Services (GMS).}}
+Retrieves the scheduled callback availability from Genesys Mobile Services (GMS).
-===Callback V2===
+==={{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=Callback V2}}===
-{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=Offers callback and reconnects to the customer when an agent is ready.}}
+Offers callback and reconnects to the customer when an agent is ready.
-===Cancel Callback V2===
+==={{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackCancel|display text=Cancel Callback V2}}===
-{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackCancel|display text=Cancels an existing callback.}}
+Cancels an existing callback.
-===Check for Existing Callback V2===
+==={{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackExisting|display text=Check for Existing Callback V2}}===
-{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackExisting|display text=Checks if the customer's phone number already has an existing callback scheduled or queued in a particular Callback service in Genesys Mobile Services (GMS).}}
+Checks if the customer's phone number already has an existing callback scheduled or queued in a particular Callback service in Genesys Mobile Services (GMS).
-===Validate Phone Number===
+==={{Link-SomewhereInThisVersion|manual=Designer|topic=ValidatePhoneNumber|display text=Validate Phone Number}}===
-{{Link-SomewhereInThisVersion|manual=Designer|topic=ValidatePhoneNumber|display text=Provides phone number validation and international phone number support for Callback V2.}}
+Provides phone number validation and international phone number support for Callback V2.
-===Callback VQ Watermark===
+==={{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackVqWatermark|display text=Callback VQ Watermark}}===
-{{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackVqWatermark|display text=Checks the number of active callbacks that are currently queued for a specific virtual queue (VQ). }}
+Checks the number of active callbacks that are currently queued for a specific virtual queue (VQ).
 |Status=No
 }}
 }}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
 |DisplayName=Callback Blocks
-|Platform=GenesysEngage-cloud
+|TocName=About Callback blocks
-|TocName=Callback Blocks
+|Context=Learn about the Callback blocks available in Designer.
 |Application=Designer
 |Section={{Section
 |alignment=Vertical
 |structuredtext=These blocks manage options, rules, and features for Callback.
@@ Line 55: / Line 51: @@
 ===Callback VQ Watermark===
 {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackVqWatermark|display text=Checks the number of active callbacks that are currently queued for a specific virtual queue (VQ). }}
+|Status=No
 }}
 }}

← Older revision	Revision as of 13:57, April 21, 2021
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DES/Current/Designer/CallbackBlocks - Revision history

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/CallbackBlocks to DES/Current/Designer/CallbackBlocks: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"