DES/Current/Designer/BusinessObjectsBar - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/BusinessObjectsBar to DES/Current/Designer/BusinessObjectsBar: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:46Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/BusinessObjectsBar to DES/Current/Designer/BusinessObjectsBar: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

2021-03-11T14:58:48Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:48Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:57Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:11Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Business Controls
|TocName=Business Controls
|Context=The Business Controls pages help you to manage resources and settings that are specific to your site, such as Business Hours, Emergency Flags, Special Days, and Data Tables.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=Any changes made on the Business Controls pages are immediately applied to your applications and modules—you do not have to update each application or module.

Learn more about:
===Emergency Flags===
{{Link-SomewhereInThisVersion|manual=Designer|topic=EmergencyFlags|display text=Check for and react to an emergency condition.}}

===Business Hours===
{{Link-SomewhereInThisVersion|manual=Designer|topic=DesBusinessHours|display text=Specify when your business is open or closed.}}

===Special Days===
{{Link-SomewhereInThisVersion|manual=Designer|topic=SpecialDays|display text=Create holidays and other special days.}}

===Data Tables===
{{Link-SomewhereInThisVersion|manual=Designer|topic=DataTables|display text=Create and manage data tables.}}

===Callback Settings===
'''Business Controls''' is also where you can manage the settings for Callback V2 (if applicable to your environment).

When you add or modify the {{Link-SomewhereInThisVersion|manual=Designer|topic=SpecialDays}} or {{Link-SomewhereInThisVersion|manual=Designer|topic=DesBusinessHours}} for a callback virtual queue, Designer stores the values for each virtual queue in a system-defined {{Link-SomewhereInThisVersion|manual=Designer|topic=DataTables}} called {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=CALLBACK_SETTINGS|anchor=callback_settings}}. You can then manage the settings for each callback virtual queue by editing its related row in the table.

For more information about Callback, see the {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackBlocks|display text=Callback V2 blocks|anchor=cbv2}} page.

{{NoteFormat|The {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=CALLBACK_SETTINGS|anchor=callback_settings}} data table contains default values for parameters that are not set in '''Business Controls''' or by the {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackBlocks|display text=Callback V2 blocks|anchor=cbv2}}.|2}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Business Controls
-|TocName=Business Controls
+|TocName=About Business Controls
 |Context=The Business Controls pages help you to manage resources and settings that are specific to your site, such as Business Hours, Emergency Flags, Special Days, and Data Tables.
 |ComingSoon=No
@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Designer
 |Section={{Section
 |alignment=Vertical
 |structuredtext=Any changes made on the Business Controls pages are immediately applied to your applications and modules—you do not have to update each application or module.
@@ Line 31: / Line 26: @@
 ===Callback Settings===
-'''Business Controls''' is also where you can manage the settings for Callback V2 (if applicable to your environment).
+'''Business Controls''' is also where you can manage the settings for {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=Callback V2}} (if applicable to your environment).
-When you add or modify the {{Link-SomewhereInThisVersion|manual=Designer|topic=SpecialDays}} or {{Link-SomewhereInThisVersion|manual=Designer|topic=DesBusinessHours}} for a callback virtual queue, Designer stores the values for each virtual queue in a system-defined {{Link-SomewhereInThisVersion|manual=Designer|topic=DataTables}} called {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=CALLBACK_SETTINGS|anchor=callback_settings}}. You can then manage the settings for each callback virtual queue by editing its related row in the table.
+When you add or modify the {{Link-SomewhereInThisVersion|manual=Designer|topic=SpecialDays}} or {{Link-SomewhereInThisVersion|manual=Designer|topic=DesBusinessHours}} for a callback virtual queue, Designer stores the values for each virtual queue in a system-defined data table called {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=CALLBACK_SETTINGS|anchor=callback_settings}}. You can then manage the settings for each callback virtual queue by editing its related row in the table.
-For more information about Callback, see the {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackBlocks|display text=Callback V2 blocks|anchor=cbv2}} page.
+For more information about Callback, see the {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=Callback V2}} page.
-{{NoteFormat|The {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=CALLBACK_SETTINGS|anchor=callback_settings}} data table contains default values for parameters that are not set in '''Business Controls''' or by the {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackBlocks|display text=Callback V2 blocks|anchor=cbv2}}.|2}}
+{{NoteFormat|The {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=CALLBACK_SETTINGS|anchor=callback_settings}} data table contains default values for parameters that are not set in '''Business Controls''' or by the {{Link-SomewhereInThisVersion|manual=Designer|topic=CallbackV2|display text=Callback V2}} blocks.|2}}
 |Status=No
 }}
 }}

DES/Current/Designer/BusinessObjectsBar - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/BusinessObjectsBar to DES/Current/Designer/BusinessObjectsBar: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"