DES/Current/Designer/BusCtrlDash - Revision history

Ed.jamer@genesys.com at 13:46, April 22, 2021

2021-04-22T13:46:27Z

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/BusCtrlDash to DES/Current/Designer/BusCtrlDash: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:41Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/BusCtrlDash to DES/Current/Designer/BusCtrlDash: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:43Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:23Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:07Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Business Control Dashboard
|Application=Designer
|Role=Administrator
|TocName=Business Control Dashboard
|Platform=PureEngage
|ComingSoon=No
|Context=The Business Control dashboard provides near real-time metrics on the runtime usage of [[Draft:PEC-ROU/Current/Designer/EmergencyFlags#top|Emergency Flags]], [[Draft:PEC-ROU/Current/Designer/BusinessHrs|Business Hours]], [[Draft:PEC-ROU/Current/Designer/SpecialDays#top|Special Days]], and [[Draft:PEC-ROU/Current/Designer/DataTables#top|Data Tables]].
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=<br />

{{NoteFormat|To populate the reports on this dashboard with data, you must first set the value of the '''SdrTraceLevel''' system variable in the application to <tt>100</tt> (debug level). For more information, see {{Link-SomewhereInThisManual|topic=Variables|anchor=System_Variables|display text=System Variables}}.}}

[[file:des_analytics_busctrl_dash.png]]
|Status=No
}}{{Section
|sectionHeading=Reports on this dashboard
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext={{NoteFormat|If a business control object that was checked in a session is deleted, the report adds the suffix <tt>(deleted)</tt> to the object ID.|2}}

====Filter====
(See the {{Link-SomewhereInThisVersion|manual=Designer|topic=AppDetailsDash|display text=Application Details dashboard page}} for a description of this panel.)

===Data Tables===
====Count of Sessions With Data Table Request Over Time====
This report shows you the number of data table retrieval requests that were received over a period of time. You can quickly adjust the range of time shown, say, for the last hour, 24 hours, or the last week, to see the trends for those specific time periods.

Each bar indicates the total number of data table retrieval requests for each application that took place during the given time period. The higher the bar, the higher the number of requests. You can easily see what time of the day (or what day of the week) that requests are higher or lower, and organize your business accordingly.

====Data Table Request Failure Rate====
The failure rate (as a percentage) of data table requests across all sessions. It also shows the total number of Fetch Errors.

====Data Table Performance by Name====
A breakdown of outcomes for the most requested data tables. You can export the results to a CSV file.

====Data Table Request Fetch Duration====
The average duration (ms) of data table fetch requests, grouped by outcome (success or failure).

===Emergency Flags===
====Count of Emergency Flag Checks Over Time====
The total number of Emergency Flag checks that were sent during the selected period of time.

====Rate of Terminated Due to Emergency On====
The total rates of sessions (where an emergency flag was checked) that were terminated due to the Emergency flag being on.

====Emergency Check Types====
A breakdown of Emergency checks by type.

====Emergency Check Error Rate====
The rate of errors (as a percentage) across all external emergency checks. It also shows the total of Check Errors.

====Shared Emergency Flag Performance====
A breakdown of outcomes for the most checked Emergency flags. You can export the results to a CSV file.

====External Emergency Check Fetch Duration====
The average duration (ms) of Emergency check fetch requests, grouped by outcome (success or failure).

===Business Hours===
====Count of Business Hours Checks Over Time====
The total number of Business Hours checks that were sent during the selected period of time.

====Rate of Terminated Due to Business Closed====
The total rates of sessions (where Business Hours were checked) that were terminated due to the business being closed.

====Business Hours Check Types====
A breakdown of Business Hours checks by type.

====Business Hours Check Error Rate====
The rate of errors (as a percentage) across all external Business Hours checks. It also shows the total of Check Errors.

====Shared Business Hours Check Performance====
A breakdown of outcomes for the most checked Business Hours. You can export the results to a CSV file.

====Business Hours Check Fetch Duration====
The average duration (ms) of Business Hours check fetch requests, grouped by outcome (success or failure).

===Special Days===
====Count of Special Days Checks Over Time====
The total number of Special Days checks that were sent during the selected period of time.

====Rate of Terminated Due to Special Days====
The rate of sessions (where Special Days were checked) that were terminated due to it being a Special Day.

====Special Days Hours Check Error Rate====
The rate of errors (as a percentage) across all external Special Days checks. It also shows the total of Check Errors.

====Special Days Check Type Breakdown====
A breakdown of Special Days checks by type.

====Shared Special Days Performance====
A breakdown of outcomes for the most checked Special Days. You can export the results to a CSV file.

====Special Days Check Fetch Duration====
The average duration (ms) of Special Days check fetch requests, grouped by outcome (success or failure).

====Top Hit Holidays====
A list of the top holidays where a Special Days check returned ''true''.

===Errors===
====Count of Sessions With Business Control Errors Over Time====
The total counts of sessions where errors in Data Table, (shared) Emergency Flag, (shared) Special Days and (shared) Business Hours checks were encountered, over the selected period of time.
|anchor=Reportsonthisdashboard
|Status=No
}}
}}

@@ Line 7: / Line 7: @@
 |Platform=GenesysEngage-cloud
 |ComingSoon=No
-|Context=The Business Control dashboard provides near real-time metrics on the runtime usage of [[Draft:PEC-ROU/Current/Designer/EmergencyFlags#top|Emergency Flags]], [[Draft:PEC-ROU/Current/Designer/BusinessHrs|Business Hours]], [[Draft:PEC-ROU/Current/Designer/SpecialDays#top|Special Days]], and [[Draft:PEC-ROU/Current/Designer/DataTables#top|Data Tables]].
+|Context=The Business Control dashboard provides near real-time metrics on the runtime usage of {{Link-SomewhereInThisVersion|manual=Designer|topic=EmergencyFlags}}, {{Link-SomewhereInThisVersion|manual=Designer|topic=BusinessHrs}}, {{Link-SomewhereInThisVersion|manual=Designer|topic=SpecialDays}}, and {{Link-SomewhereInThisVersion|manual=Designer|topic=DataTables}}.
 |Section={{Section
 |Standalone=No
@@ Line 16: / Line 16: @@
 {{NoteFormat|To populate the reports on this dashboard with data, you must first set the value of the '''SdrTraceLevel''' system variable in the application to <tt>100</tt> (debug level). For more information, see {{Link-SomewhereInThisManual|topic=Variables|anchor=System_Variables|display text=System Variables}}.}}
-[[file:des_analytics_busctrl_dash.png]]
+[[File:des_analytics_busctrl_dash.png]]
 |Status=No
 }}{{Section

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Role=Administrator
 |TocName=Business Control Dashboard
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |Context=The Business Control dashboard provides near real-time metrics on the runtime usage of [[Draft:PEC-ROU/Current/Designer/EmergencyFlags#top|Emergency Flags]], [[Draft:PEC-ROU/Current/Designer/BusinessHrs|Business Hours]], [[Draft:PEC-ROU/Current/Designer/SpecialDays#top|Special Days]], and [[Draft:PEC-ROU/Current/Designer/DataTables#top|Data Tables]].