DES/Current/Designer/AutomatedMessage - Revision history

WikiSysop at 14:00, June 28, 2022

2022-06-28T14:00:39Z

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/AutomatedMessage to DES/Current/Designer/AutomatedMessage: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:54Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/AutomatedMessage to DES/Current/Designer/AutomatedMessage: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:24Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:48Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:20:44Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Automated Message Block
|Application=Designer
|Role=Administrator
|TocName=Automated Message Block
|Platform=PureEngage
|ComingSoon=No
|Context=Use the Automated Message block to send the customer a confirmation that their email was received.
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=When a customer sends an email to your business, you can use the '''Automated Message''' block to send an automated message back to the customer to confirm that their email was received.
|Status=No
}}{{Section
|sectionHeading=Message tab
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=====Specify From Address====
Select the variable that contains the email address to be used as the '''From''' address.

You can also choose to specify any additional '''To''' and '''CC''' email addresses, using variables or comma-separated lists.

====Select a Message====
Use the picker to browse the '''Digital Resources''' collection and select the standard message you want to use.

{{NoteFormat|Custom messages are not supported. You must select one of the standard response messages from the '''Digital Resources''' collection.}}

[[file:des_automated_message.png]]
|anchor=Messagetab
|Status=No
}}{{Section
|sectionHeading=Field Codes tab
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=(Optional) If you are using field codes, you can specify them here.
|anchor=FieldCodestab
|Status=No
}}{{Section
|sectionHeading=Results tab
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=Specify the variable that will store the results of the email operation.
|anchor=Resultstab
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Automated Message Block
 |TocName=Automated Message Block
 |Platform=GenesysEngage-cloud
-|ComingSoon=No
+|Role=Administrator
-|Context=Use the Automated Message block to send the customer a confirmation that their email was received.
+|Application=Designer
 |Section={{Section
-|Standalone=No
+|sectionHeading=Using this block
-|ComingSoon=No
+|anchor=about
 |alignment=Vertical
-|structuredtext=When a customer sends an email to your business, you can use the '''Automated Message''' block to send an automated message back to the customer to confirm that their email was received.
+|structuredtext=You can use the '''Automated Message''' block to create and send an email to a customer.  For example, when a customer sends an email to your contact center, you could use this block to send the customer a confirmation message that their email was received.
 |Status=No
 }}{{Section
 |sectionHeading=Message tab
-|Standalone=No
+|anchor=Messagetab
-|ComingSoon=No
+|alignment=Horizontal
-|alignment=Vertical
+|Media=Image
 |structuredtext=====Specify From Address====
-Select the variable that contains the email address to be used as the '''From''' address.
+Select the variable that contains the email address to be displayed as the '''From''' address.
-You can also choose to specify any additional '''To''' and '''CC''' email addresses, using variables or comma-separated lists.
+====Additional To and Cc Addresses====
 ====Select a Message====
-Use the picker to browse the '''Digital Resources''' collection and select the standard message you want to use.
+Use the picker to browse the '''Digital Resources''' collection that is associated with this application and select the standard message you want to use.
 {{NoteFormat|Custom messages are not supported. You must select one of the standard response messages from the '''Digital Resources''' collection.}}
-[[file:des_automated_message.png]]
+<br />
 |Status=No
 }}{{Section
-|sectionHeading=Field Codes tab
+|sectionHeading=Message Settings tab
-|Standalone=No
+|anchor=MessageSettingsTab
-|ComingSoon=No
+|alignment=Horizontal
-|alignment=Vertical
+|Media=Image
 |structuredtext=(Optional) If you are using field codes, you can specify them here.
 |Status=No
 }}{{Section
 |sectionHeading=Results tab
-|Standalone=No
+|anchor=Resultstab
-|ComingSoon=No
+|alignment=Horizontal
-|alignment=Vertical
+|Media=Image
 |structuredtext=Specify the variable that will store the results of the email operation.
 |Status=No
 }}
 }}

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