DES/Current/Designer/ApplicationsBar - Revision history

Brian.Marshall.IX: Published

2022-06-28T13:50:02Z

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Brian.Marshall.IX: Published

2022-02-04T15:26:07Z

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Brian.marshall@genesys.com: Published

2021-09-17T13:24:06Z

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Brian.marshall@genesys.com: Published

2021-06-24T19:16:46Z

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Brian.marshall@genesys.com: Published

2021-06-17T18:16:58Z

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Brian.marshall@genesys.com: Published

2021-04-21T15:44:01Z

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Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ApplicationsBar to DES/Current/Designer/ApplicationsBar: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:57:34Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/ApplicationsBar to DES/Current/Designer/ApplicationsBar: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

Brian.marshall@genesys.com: Published

2021-03-30T17:30:33Z

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Brian.marshall@genesys.com: Published

2021-03-19T18:41:14Z

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Brian.marshall@genesys.com: Published

2021-03-19T18:33:05Z

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@@ Line 118: / Line 118: @@
 |structuredtext=Click '''Manage''' in the '''Phone Number''' column to select and assign a phone number(s) to the application.
-'''Tips'''
+When assigning a phone number:
 *You cannot assign a phone number to '''IVR''' type applications.
 *You cannot assign a phone number to an application that has not been published at least once.
-*You might see a warning symbol beside a phone number that is assigned to your application. This warning symbol could indicate:
+*You might see a warning symbol beside a phone number that is assigned to your application. This warning symbol can indicate:
-**The phone number was not assigned by using Designer.
+**The phone number was not assigned in Designer.
 **The application was updated but the changes were not published.
-*:This warning symbol indicates there could be a problem with the phone number - it does not indicate whether the phone number is functional.
+*:This warning symbol indicates there could be a problem with the phone number; it does not indicate whether the phone number is functional.
-You can ignore the warning if you are certain the phone number is functional.
+You can ignore the warning if you are certain the phone number is functional. If you are not sure whether the phone number is functional, contact your Genesys representative.<br />
 |structuredtextwide={{AnchorDiv|batchassign}}
 ===Batch Assign===
-Let's say you have a large list of phone numbers that you want to assign to the application. With '''Batch Assign''', you can copy and paste the phone numbers into a form and assign them in a single operation.
+What if you have a large list of phone numbers that you want to assign to the application? With '''Batch Assign''', you can copy and paste the phone numbers into a form and assign them in a single operation.
 Here's how it works:
@@ Line 182: / Line 180: @@
 Click '''OK''' to close the transfer results window and return to the application properties.
 |Status=No
 }}{{Section
@@ Line 189: / Line 217: @@
 |Media=Image
 |image=des_assign_eservice_endpoint.png
-|structuredtext=Click [[file:des_gear_icon.png]] '''Manage Chat Endpoint''' to assign a chat endpoint to the application.
+|structuredtext=Click [[File:des_gear_icon.png]] '''Manage''' '''Chat Endpoints''' column to assign a chat endpoint to the application.
-Note that the endpoint is assigned to each of the application streams, with a naming extension that corresponds to the stream.
+When assigning a chat endpoint:
 *Enter a name that is unique across all applications.
 *The name should indicate the origination point of the chat (for example, ''sales_page'' or ''mortgage_division'').
-*Use alphanumeric characters only. Avoid using spaces or special characters (underscores are okay).
+*Use alphanumeric characters only. Avoid using spaces or special characters (underscores are ok).
 |Status=No
 }}{{Section
-|sectionHeading=Manage OpenMedia Endpoints
+|sectionHeading=Manage Digital Endpoints
-|anchor=manage_om_endpoint}
+|anchor=manage_digital_endpoints
 |alignment=Horizontal
 |Media=Image
-|image=des_assign_openmedia_endpoint.png
+|image=Des_application_manage_digital_endpoints.png
-|structuredtext=Click [[file:des_gear_icon.png]] '''Manage OpenMedia Endpoint''' to select and assign an OpenMedia endpoint to the application.
+|AltText=Click Manage to assign a Digital Endpoint to the application.
-OpenMedia endpoints are managed and configured using Agent Setup (contact your Genesys representative for more information).
+When assigning a digital endpoint:
-{{NoteFormat|This option is only available for digital application types.}}
+*You can only assign digital endpoints in '''Default''' type applications that are enabled for '''omni-channel support''' (see the {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationSettings|anchor=digital|display text=digital}} tab in {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationSettings}}).
 |Status=No
 }}{{Section
@@ Line 256: / Line 287: @@
 Click '''Reset''' to clear the playback details for the selected session.
 <!-- (Feature deprecated or changed)
 ===Variable tracing===

@@ Line 19: / Line 19: @@
 ===Default===
-These applications support Interactive Voice Response (IVR) and voice call routing. If you {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationSettings|anchor=digital|display text=enable omnichannel support}} in the application settings, they can also support chat interactions.{{NoteFormat|When a Default type application is enabled for omnichannel, it can handle voice, chat, and SMS interactions. However, note that the '''Menu''' block does not support SMS media.|}}
+These applications support Interactive Voice Response (IVR) and voice call routing. They also support chat if the {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationSettings|anchor=digital|display text=omnichannel option}} is enabled in the application settings.{{NoteFormat|When a Default type application is enabled for omnichannel, it can handle voice, chat, and SMS interactions. However, note that the '''Menu''' block does not support SMS media.|}}
 ===Digital===
-This application type supports digital interactions only, such as chat, email, and open media interactions (no voice calls).
+This application type supports digital interactions only, such as email and open media (no voice calls).
 ===Callback===
-This application type is used for setting up outbound {{Link-SomewhereInThisManual|topic=CallbackBlocks|anchor=top|display text=callbacks}} (voice calls only). Digital interactions are not supported. For more information about using Callback with Designer, see {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=ProvisionCallback}}.
+This application type is used for setting up outbound {{Link-SomewhereInThisManual|topic=CallbackBlocks|anchor=top|display text=callbacks}} (voice calls only). Digital interactions are not supported. For more information about using Callback with Designer, see {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=ProvisionCallback}} in the ''{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Callback Administrator's Guide}}''.
 |Status=No
 }}{{Section
@@ Line 257: / Line 257: @@
 Click '''Reset''' to clear the playback details for the selected session.
 ===Variable tracing===
 Likewise, you can also select a specific variable to trace:
@@ Line 264: / Line 265: @@
 This lets you track a variable as it moves and changes through the various nodes, which can be useful for discovering and resolving potential trouble spots.
 |Status=No
 }}{{Section

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=From the '''Applications''' page, you can create new applications and make changes to existing ones.
+|structuredtext=From the '''Applications''' page, you can create new applications and manage existing ones.
 |Status=No
 }}{{Section
@@ Line 24: / Line 24: @@
 ===Callback===
-This type is used only for outbound {{Link-SomewhereInThisManual|topic=CallbackBlocks|anchor=top|display text=callbacks}}.
+This application type is used for setting up outbound {{Link-SomewhereInThisManual|topic=CallbackBlocks|anchor=top|display text=callbacks}} (voice calls only). Digital interactions are not supported. For more information about using Callback with Designer, see {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=ProvisionCallback}}.
 |Status=No
 }}{{Section

@@ Line 19: / Line 19: @@
 ===Default===
-These applications support Interactive Voice Response (IVR) and voice call routing. If you {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationSettings|anchor=digital|display text=enable omnichannel support}}, it can also support chat interactions.{{NoteFormat|When a default type application is enabled for omnichannel, it can service voice, chat, and SMS customers. However, note that the '''Menu''' block does not support SMS media.|}}
+These applications support Interactive Voice Response (IVR) and voice call routing. If you {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationSettings|anchor=digital|display text=enable omnichannel support}} in the application settings, they can also support chat interactions.{{NoteFormat|When a Default type application is enabled for omnichannel, it can handle voice, chat, and SMS interactions. However, note that the '''Menu''' block does not support SMS media.|}}
 ===Digital===
-This type only handles digital interactions, such as chat and email (no voice calls).
+This application type supports digital interactions only, such as chat, email, and open media interactions (no voice calls).
 ===Callback===
-This type is only used for outbound {{Link-SomewhereInThisManual|topic=CallbackBlocks|anchor=top|display text=callbacks}}.
+This type is used only for outbound {{Link-SomewhereInThisManual|topic=CallbackBlocks|anchor=top|display text=callbacks}}.
 Each application type is capable of providing simple IVR-type services (i.e. {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationPhases|anchor=selfservice|display text=Self Service}}) or routing the interaction to an agent (i.e. {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationPhases|anchor=assistedservice|display text=Assisted Service}}), if needed. Applications can also incorporate smaller application-like chunks called {{Link-SomewhereInThisVersion|manual=Designer|topic=SharedModulesBar|display text=Shared Modules}}, and also trigger other applications.

@@ Line 32: / Line 32: @@
 |anchor=appcreate
 |alignment=Vertical
-|structuredtext=Designer Developers can create multiple types of applications, depending on how they want certain interactions to be handled. For example, a '''Default''' type can process voice and (if enabled for omni-channel support) chat interactions, while a '''Digital''' type can handle interactions from digital channels, such as chats and emails.
+|structuredtext=To create a new application, click '''Add Application'''.
 [[File:Des_add_new_application.png]]

@@ Line 40: / Line 40: @@
 Enter a '''Name''' for the application and select the {{Link-SomewhereInThisVersion|manual=Designer|topic=ApplicationsBar|anchor=apptypes|display text=Type}} of application you want to create.
-Click '''Create''' to save it and go back to the '''Applications''' page. Or, click '''Create and Open''' to save the application and open it for editing.
+Click '''Create''' to save it and go back to the '''Applications''' page. Or, click '''Create and Open''' to save the application and open it for editing. To learn more about how to build applications using the blocks in Designer, see {{Link-SomewhereInThisVersion|manual=Designer|topic=Blocks}}.
 |Status=No
 }}{{Section

← Older revision	Revision as of 13:57, April 21, 2021
(No difference)

@@ Line 110: / Line 110: @@
 To view the application flow for a build, click the '''View Build''' icon under the '''Actions''' column. This displays the application flow as it existed when the build was generated (in read-only mode).
-To delete a build, you must first disable it. This display a trash icon under the '''Actions''' column that you can click to delete the build.
+To delete a build, you must first disable it. This reveals a trash icon under the '''Actions''' column that you can click to delete the build.
 For more information about builds, see {{Link-SomewhereInThisVersion|manual=Designer|topic=AppStruc|anchor=appBuilds|display text=Application builds}}.

@@ Line 102: / Line 102: @@
 |anchor=manage_builds
 |alignment=Horizontal
-|Media=GIF
+|Media=Image
-|image=des_manage_builds_example.gif
+|image=des_manage_builds_01.png
 |structuredtext=Click [[file:des_gear_icon.png]] '''Manage Builds''' to manage the application builds that are available for the application.