DES/Current/Designer/Activity - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Activity to DES/Current/Designer/Activity: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

2021-04-21T13:58:58Z

Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Activity to DES/Current/Designer/Activity: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:33Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:46Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:11Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Activity Block
|TocName=Activity Block
|Context=Add this block to the Self Service or Assisted Service phase of an application when you want to start or stop activity in a report.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Designer
|Section={{Section
|alignment=Vertical
|structuredtext=Do not use '''Activity''' blocks for modules, as Designer reports module activity automatically. If you like, you can also nest activities to provide additional details.

{{NoteFormat|VAR action IDs are stripped of spaces and pipe characters (<tt>|</tt>). This includes implicit actions that are generated when a caller enters a {{Link-SomewhereInThisManual|topic=SharedModulesBar|anchor=top|display text=shared module}}.}}
|Status=No
}}{{Section
|sectionHeading=Start tab
|anchor=Starttab
|alignment=Vertical
|structuredtext=Click '''Start''' to indicate this block is the start of the activity.

Enter the name of the activity (IVR Action) in the '''Activity''' field. Optionally, you can select a parent activity by clicking the '''Parent Activity''' drop-down menu.

Click '''Add Pair''' to include data, values, or variables to store in the metric data of the activity.

[[File:des_activity.png]]
|Status=No
}}{{Section
|sectionHeading=Stop Tab
|anchor=StopTab
|alignment=Vertical
|structuredtext=Click '''Stop''' to indicate this block is the end of the activity.

Enter information in the following fields: '''Call Result''', '''Call Result Reason''', and '''Call Result Notes'''.

Next, click '''Add Pair''' to include data, values, or variables to store in the metric data of the activity.

[[File:des_activity2.png]]
|Status=No
}}
}}

← Older revision	Revision as of 13:58, April 21, 2021
(No difference)

@@ Line 5: / Line 5: @@
 |Context=Add this block to the Self Service or Assisted Service phase of an application when you want to start or stop activity in a report.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Designer

DES/Current/Designer/Activity - Revision history

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page PEC-ROU/Current/Designer/Activity to DES/Current/Designer/Activity: Text replacement - "PEC-ROU/Current/Designer/" to "DES/Current/Designer/"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"